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Virus? AVG shield activates Google next page


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9 replies to this topic

#1 mindystd

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Posted 16 October 2009 - 12:01 AM

I am assuming I have a virus, malware or somthing similiar as a problem, but I can't pinpoint it.

This just started today. When I search using Google and try to go to the next page of results, the AVG shield error appears.
Danger: AVG Search-Shield has detected active threats on this page and has blocked access for your protection.

I don't seem to have this problem with other browers (Yahoo, Lycos, Bing, etc) I can page successfully.
I use Windows XP and usually IE 7.

I did a number of scans with updated software and seemed to clean up the problems successfully.
Lavasoft found - Hupigon
Spybot found Virtumonde (I think I am misspelling this)
Malware bytes found TDSSeerv

I am stumped. Can anyone see anything wrong with the files and log I submitted?

Attached Files



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#2 Buckeye_Sam

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Posted 17 October 2009 - 08:02 PM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 mindystd

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Posted 18 October 2009 - 12:14 PM

Hi Sam:

I downloaded Combofix from on of the sites in the reply.
Run it, it downloaded the recovery console. And started the scan
It deleted a couple of files and a directory (so it looks like it found something)
It ran the shutdown and rebooted the computer. But when it did this there was an error, unfortunately it whipped by before I had a chance to write it down. (I've seen this same error before, happens when something does not shut down properly before a reboot).
Then when combofix came back, it froze on the 'creating log.' Sat on this screen longer than it took for the whole scan - about 1/2 hour. So no log file. The computer was active, just the creating log seemed frozen.
What should I do now. I don't think anything it deleted was a problem - so that should be fine. But I can't tell you what it did.

But good news - whatever it did - it has fixed the problem. I can now page in google again without getting the AVG shield error.

Is there something I need to do to clean up after Combofix problem? Besides deleting the program? I rebooted and everything seems fine now.

#4 Buckeye_Sam

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Posted 18 October 2009 - 06:37 PM

Please verify that this file doesn't exist: C:\ComboFix.txt

Check in this folder C:\Qoobox
You should find a log of what was quarantined there.
Please post that log.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#5 mindystd

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Posted 18 October 2009 - 09:20 PM

No comfix.txt
No log either in that directory. File called cathmelog, but nothing was in it besides a couple of lines with date stamps.

There is 5 folders and one of the folders is called Quarantine.
The filenames in the quanantine match what was reported on the screen before the reboot occured. They are:
inst.exe
fbk.sts
zbthumbnail.info
popcaploader
kb13800.exe
winhelp.ini
wmencoder.msi
plus tdssserv.sys
tcpip.reg

#6 Buckeye_Sam

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Posted 19 October 2009 - 06:47 AM

Ok, let's see what Malwarebytes picks up on now.


Please update Malwarebytes and run a full scan.
  • Open Malwarebytes and select the Update tab.
  • Click on the Check for Updates button and allow the program to download the latest updates.
  • Once you have the latest updates, select the Scanner tab.
  • Select "Perform full scan" and click the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#7 mindystd

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Posted 19 October 2009 - 06:05 PM

I've ran Malware bytes last night - it was clean
I also ran Spybotsd - and only found some cookies
AVG was clean too.

Attached Files



#8 Buckeye_Sam

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Posted 19 October 2009 - 06:17 PM

Looks good to me! :(


We need to remove Combofix now that we're done with it.
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

  • Posted Image



==================



Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - You should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

:( :)
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#9 mindystd

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Posted 21 October 2009 - 11:57 PM

Thanks for the help, Sam

#10 Buckeye_Sam

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Posted 22 October 2009 - 07:58 AM

I'm glad I could help you out! :(

Now that your problem appears to be resolved, this thread will be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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