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Computer Infection Causing Me Headaches


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7 replies to this topic

#1 HERCULES1X

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Posted 15 October 2009 - 10:42 PM

Hello

I was infected by malware of some sort that took over my computer and kept telling me I am infected and needed to buy ANTISPYWARE 2010 to clean up the infection.

This infection first turned off my AVG software (without me even realizing it) then the pop ups started happening like crazy. I tried finding out through Gooogle what kind of infection I had based upon the ANTISPYWARE 2010 message I was getting. I was directed to many different types of software removal tools. SOme worked to remove part of the infection, but the infection either replicated itself or move to different locations on my harddrive/windows OS.

I was told to try HIJACKTHIS, but as soon as I tried initializing the program it would shut off immediately. I tried SPYBOT SEARCH AND DESTROY..again it was terminated by the virus just as it started running, I tried TROJAN REMOVER but again it was terminated once it tried removing the virus it managed to identify (after that, the program would not work at all...I keep getting a message about not having permission). I tried MALWAREBYTES it was terminated before starting. I then tried SPYWARE DOCTOR which surprisingly managed to make it through the full scan of my computer and removed some of the ROOTKIT infections and SPYWARE INFECTIONS. I was ecstatic thinking I had rid myself of the problem, but they are still there. I was able to reactivate my AVG antivirus program but AVG can not detect the virus/malware. The virus is still exerting its effect on my computer by stopping programs from running, causing my computer memory to run to ZERO or the harddrive to spin wildly or take foreven to load a program. My browsers will freeze, return error pages, shut off automatically and a host of other crazy reactions.

I had the name of the rootkits that infected my computer, but when SPYWARE DOCTOR cured it...or so I thought... I didn't keep the written down names. When I run scans (FULL) with SPYWARE DOCTOR it detects nothing, but the effects of the virus/malware indicate that they are still there. I also tried a couple of othere antiviruse/malware programs, but nothing seems to work: STOPZILLA, KASPERSKY, A2ANTIMALWARE, etc etc

I know I am not giving you much info to make all of this clear, but I am at the point of doing a reinstall, but thought I would give you guys a try first.

Thanks

HERC

Edited by HERCULES1X, 16 October 2009 - 07:49 AM.


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#2 garmanma

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Posted 16 October 2009 - 09:33 AM

Welcome to BC
Let's see if we can produce a log



:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

===========================================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 HERCULES1X

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Posted 16 October 2009 - 04:30 PM

Hello Mark

Thanks for the quick reply. I ran the report and this is what I have

(Ooops.. Hit submit button without report)


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/16 17:25
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF677A000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7D95000 Size: 8192 File Visible: No Signed: -
Status: -

Name: mchInjDrv.sys
Image Path: C:\WINDOWS\system32\Drivers\mchInjDrv.sys
Address: 0xF7EF1000 Size: 2560 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF620A000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xF7AC7000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xF7937000 Size: 61440 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xf7719d72

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xf76fa9a6

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xf76fab98

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xf771a568

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xf771a820

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xf7718a80

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xf771ac8a

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xf771a036

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xf76fa656

==EOF==

Edited by HERCULES1X, 16 October 2009 - 04:31 PM.


#4 garmanma

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Posted 17 October 2009 - 04:29 PM

Please run one more for me

Vista users can refer to these instructions to open a command prompt.

Alternatively you can do this:

Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad
  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 HERCULES1X

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Posted 17 October 2009 - 07:44 PM

Please run one more for me

Vista users can refer to these instructions to open a command prompt.

Alternatively you can do this:

Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad

  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.



Hi Mark

Here is the result of the ROOTREPEAL scan again


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/17 20:39
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF677A000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7D95000 Size: 8192 File Visible: No Signed: -
Status: -

Name: mchInjDrv.sys
Image Path: C:\WINDOWS\system32\Drivers\mchInjDrv.sys
Address: 0xF7EF1000 Size: 2560 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF5F42000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xF7AC7000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xF7937000 Size: 61440 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xf7719d72

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xf76fa9a6

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xf76fab98

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xf771a568

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xf771a820

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xf7718a80

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xf771ac8a

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xf771a036

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xf76fa656

==EOF==



AND HERE IS THE PEEKBAT SCAN as well


Volume in drive C has no label.
Volume Serial Number is 50EE-C513

Directory of C:\WINDOWS\system32

04/13/2008 11:00 PM 60,928 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 11:00 PM 56,320 eventlog.dll
2 File(s) 117,248 bytes

Total Files Listed:
2 File(s) 117,248 bytes
0 Dir(s) 74,703,028,224 bytes free

#6 garmanma

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Posted 18 October 2009 - 05:54 PM

Use the last Root Repeal scan you posted and follow these directions


Now that you were successful in creating a RR log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 HERCULES1X

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Posted 20 October 2009 - 02:21 PM

Use the last Root Repeal scan you posted and follow these directions


Now that you were successful in creating a RR log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck


Thanks for your help. I tried running the DDS/HJT log and it ran almost until completion and then was terminated. I tried running it again and the same thing happened again. I will follow through with your instructions with posting the RootRepeal log (should I include the peekbat log as well?) in the HJT thread with a description of my computer problems.

Thanks again

HERC

#8 garmanma

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Posted 20 October 2009 - 06:27 PM

Include them all

Be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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