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taken over by Antivirus system pro


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3 replies to this topic

#1 Ron55

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Posted 15 October 2009 - 09:29 PM

Help, I have a virus and I believe its main source is Anti virus System Pro. How do I remove this? I downloaded Avast and it found a bunch of items and cleaned them up but still the same problem. Please help?

Thanks

Ron

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#2 garmanma

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Posted 15 October 2009 - 09:51 PM

Welcome to BC
Let's run a few rootkit scans



:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

========================================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Ron55

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Posted 16 October 2009 - 10:16 AM

Thanks for your response, I ran windows defender in safe mode and it found 1 infection, also ran AVG in safe mode, didnt find any infections, tried to do a checkpoint restart but didnt work. Went back into regular mode and problem seemed to be fixed. Everything seemed to work better, bad toolbar icon had disappeared. Avast found 1 item (rootkit). Its flying now.

One question. How is buying AVG better than the free version. Is that what you would recommend for protection?

Thanks

Ron

#4 garmanma

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Posted 16 October 2009 - 05:00 PM

One question. How is buying AVG better than the free version. Is that what you would recommend for protection?


The bottom of the page shows a comparison chart of the different options:
http://free.avg.com/us-en/download-avg-ant...us-free-edition
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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