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computer freezing Malwarebytes not working


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#1 AlphaBoz

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Posted 15 October 2009 - 03:51 PM

I've been unable to comply with all the steps listed in the, "Am I infected" section, before posting. There are some things I have been able complete and many that I've not been able to do. The computer freezes up at different points. Sometimes while trying to start windows. When this happens, I bring up the task manager as soon as I can and that seems to help...most of the time.

I'm running Windows xp home edition. HP Laptop. IE 7 (runonce has taken over) I tried steps to go in and change runonce, but that didn't work.
I do not have a boot disk and have been unable to make one

Many of the downloads will freeze my computer.
I ran avast. 0 found
I ran spybot search and destroy and it would not work.
I downloaded malwarebytes and that would not work, but...I tried spybot again and it worked. I cleared out the malware. ran again and cleared it again.
I uninstalled malware bytes and re-installed, still did not work. Presently, it is no longer on my computer.

Once again:
1. I've cleared temp files; cleared footprints; cleared Java about a week ago
2. ran Ccleaner
3. did a disc defrag
4. Downloaded Cobian 7. Recieved error...bad site by McAfee Site advisor and blocked site
Retried site and was okay per site advisor. Tried download again. but had error message and a fix at the same time? I'm not sure. I have copied the report though
5. backed up system
6. Did updates. Still can't get sp3 to install without freezing, or rmalware emoval tool, the latter having a red "unable to dowload" icon on it.

I have screen shots of task manager, spiking during some tasks, if needed, showing spikes of 5 to 100% usage in places.

Thank you for your assistance

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#2 Elise

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Posted 17 October 2009 - 08:24 AM

Hello again, as promised here a reply :thumbsup:

I think it is best to wait with SP3 install until you know for sure everything is malware free. Otherwise the installation could have problems.

ROOTREPEAL
-------------
We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
TFC
--------
Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.



SUPERANTISPYWARE
-----------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 AlphaBoz

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Posted 17 October 2009 - 10:02 AM

here is the root repeal report
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/17 10:36
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: rootrepeal[1].sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal[1].sys
Address: 0xEF4BD000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 025 Function Name: NtClose
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf76b8

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf7574

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf7a52

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf714c

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf764e

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf708c

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf70f0

#: 177 Function Name: NtQueryValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf776e

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf772e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xeebf78ae

==EOF==

#4 Elise

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Posted 17 October 2009 - 11:34 AM

Okay, that looks clean. I will wait for your SAS log.

regards, Elise


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#5 AlphaBoz

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Posted 17 October 2009 - 10:22 PM

I removed all instances showing my personal identifying name with "User Name". Elise, let me know if it's necessary for your info.
I did find I had to do some extra steps in the "find and replace" command, in Word document, from my name, to "User Name and user_name" respectively. Don't know if that means anything or not.

Thank you.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/17/2009 at 08:01 PM

Application Version : 4.29.1004

Core Rules Database Version : 4171
Trace Rules Database Version: 2093

Scan type : Complete Scan
Total Scan Time : 07:05:45

Memory items scanned : 217
Memory threats detected : 0
Registry items scanned : 6369
Registry threats detected : 0
File items scanned : 79295
File threats detected : 27

Adware.Tracking Cookie
C:\Documents and Settings\User Name\Cookies\user_name@atdmt[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@ads.pointroll[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@questionmarket[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@ad.wsod[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@at.atwola[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@advertising[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@pointroll[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@ar.atwola[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@realmedia[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@ad.yieldmanager[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@specificclick[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@microsoftsto.112.2o7[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@overture[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@insightexpressai[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@collective-media[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@ads.bridgetrack[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@fastclick[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@trafficmp[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@chitika[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@atwola[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@doubleclick[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@tacoda[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@ar.atwola[2].txt
C:\Documents and Settings\User Name\Cookies\user_name@ads.bleepingcomputer[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@at.atwola[1].txt
C:\Documents and Settings\User Name\Cookies\user_name@doubleclick[1].txt

Trojan.Smitfraud Variant
C:\WINDOWS\SYSTEM32\DLLCACHE\NTVDMD.DLL

Edited by AlphaBoz, 17 October 2009 - 10:40 PM.


#6 Elise

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Posted 18 October 2009 - 01:23 AM

Thats no problem AlphaBoz :thumbsup:

Everything looks quite all right so far. The run-once you are referring to, is that the IE7 introduction page? This is a program glitch (I had it too). I recommend updating to IE8 since its better (faster) than IE7.

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 AlphaBoz

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Posted 18 October 2009 - 06:40 AM

I've tried to go to eset for the online scan, but it freezes up my computer. I've never had that problem with eset before. I'm also having a problem with my computer seeming to be running hotter than normal.

That trojan listed in my last log isn't a bad one?

I'm going to keep trying the eset online scanner. Maybe at some point it will work.

Thank you.

#8 Elise

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Posted 18 October 2009 - 07:03 AM

That trojan is not good, but most likely a left over from an earlier infection. Instead of ESET we can try Dr. Web. Make sure you run TFC before scanning. Keep in mind that the problems you have might also be caused by hardware corruption.

DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 AlphaBoz

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Posted 19 October 2009 - 08:22 AM

Just a little update for you, to let you know I'm still trying to work on this thing.

I couldn't get DrWeb to download, at all, without freezing up.

I cleaned laptop again, just to make sure. You'd think it was spring cleaning, it's all nice and spiffy inside.

I went back to trying to scan with eset again. It gets all the way to 99% scan before freezing up at c:\Windows\system32\netdd.exe
At that point the results are:

Files scanned 77214
infected files 0
total scan time 01:4:51

I've tried this four times now. Any suggestions?

#10 Elise

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Posted 19 October 2009 - 08:27 AM

First of all, netdd.exe is a malware-related file, but lets leave it alone for now and do a hardware check first.

Please download ConflictInfo by aommaster to your desktop.
  • Double click Posted Image

  • Press Posted Image to begin.

  • It shall produce a ConflictInfo.txt on your desktop.

  • Please copy and paste the log in your next reply.

regards, Elise


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#11 AlphaBoz

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Posted 19 October 2009 - 08:39 AM

Logfile of Aommaster's ConflictInfo v.1.0.0
#############
Conflicting Devices
#############

===No device problems found===

~~~EOF~~~

#12 Elise

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Posted 19 October 2009 - 08:58 AM

Can you please run MBAM in normal mode, update it first and after that run a Full scan?

Post the results here in your next post.

regards, Elise


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#13 AlphaBoz

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Posted 19 October 2009 - 09:04 AM

yes, of course, if you'll tell me what MBAM is lol

#14 thrillhouse

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Posted 19 October 2009 - 09:17 AM

malwarebytes anti malware

when in doubt www.google.com

#15 Elise

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Posted 19 October 2009 - 09:24 AM

Sorry there :thumbsup: I confused your thread with that of someone that had Malwarebytes Antimalware already installed.

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

regards, Elise


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