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Yes, Another Search Redirect Virus


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#1 KNMCNULTY

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Posted 15 October 2009 - 03:27 PM

Greetings all!
I am one of the many apparently, and I'd love some help getting my DH's computer back in working order. It's not too bad...yet. Just the normal "I search in Yahoo/Google and get taken to strange and wonderful places unintended" scenario. Occasional Blue Death Screen. Warning in advance, I'm not a real "Microsoft/Windows Friendly User." This is primarily my DH's laptop. He uses IE and does all kinds of bizarre things he deems as necessary (turning off firewall, anti-virus, etc). I run Linux distros on my lappy and am trying to get him to at least make the switch to Firefox, so any additional info you might have as to how this redirect monster exists on his machine, where it comes from despite "best" efforts, in the first place would be awesome. He insists I've done something as I do use his comp for Photoshop...so, you know.

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#2 boopme

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Posted 15 October 2009 - 03:41 PM

Hello,well we will need to see if we can get a scan log.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Hopefully with windows they will read this.
Why Should I Use Antivirus Software?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 KNMCNULTY

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Posted 15 October 2009 - 03:51 PM

Right on. Thanks for helping out, by the way.
I actually ran updated Malwarebytes right before I came here, removed something, still had the redirect problems, so here is the log from that 1st one:


Malwarebytes' Anti-Malware 1.41
Database version: 2968
Windows 6.0.6001 Service Pack 1

10/15/2009 3:57:49 PM
mbam-log-2009-10-15 (15-57-49).txt

Scan type: Quick Scan
Objects scanned: 95748
Time elapsed: 4 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\netservice (Backdoor.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



And then from the one I just ran:

Malwarebytes' Anti-Malware 1.41
Database version: 2968
Windows 6.0.6001 Service Pack 1

10/15/2009 4:47:49 PM
mbam-log-2009-10-15 (16-47-49).txt

Scan type: Quick Scan
Objects scanned: 95411
Time elapsed: 3 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 KNMCNULTY

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Posted 15 October 2009 - 03:58 PM

BTW, I went ahead and disabled several things just to be sure of no interference with whatever we need to do. We've got Vista OS on this lappy, Avast, Adaware, Spybot, all that good, free stuff. Also, normally I have Online Armor running for firewall--trick is getting DH to keep it on. I don't think he really "gets" the prompts that come up for approval, but I'm not a big Windows firewall fan myself.

#5 boopme

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Posted 15 October 2009 - 04:02 PM

You're welcome.. An important note about this infection.
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


Just in case
We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Our next step would be to run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 15 October 2009 - 04:03 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 KNMCNULTY

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Posted 15 October 2009 - 04:08 PM

OH GOOD GOLLY!
I'm just going to reformat in that case. I don't even want to chance it. I can quickly do what needs done, you know. As a side, you wouldn't happen to know how to reformat this Toshiba would you? It didn't come with install discs, so it must be one of those reboot dealios, but I don't know which "F" key does the job. Thanks!

#7 KNMCNULTY

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Posted 15 October 2009 - 04:16 PM

A couple more questions (I'm on my laptop now) if that's okay with you. First, should I reset my wireless connection and set up a new key? Also, how do these kinds of viruses find their way into computers exactly? I mean, I know my DH turning security off probably triggered it, but do hackers just randomly run around and sneak them in to whoever is susceptible? Would this have come in through a program or something?

#8 boopme

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Posted 15 October 2009 - 04:19 PM

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.


Reinstall Windows Vista
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 KNMCNULTY

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Posted 15 October 2009 - 04:26 PM

Yes indeed. I think I need to push 0 a bunch of times at re-boot, so hopefully we'll get 'er clean soon!

#10 boopme

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Posted 15 October 2009 - 06:56 PM

A couple more questions (I'm on my laptop now) if that's okay with you. First, should I reset my wireless connection and set up a new key? Also, how do these kinds of viruses find their way into computers exactly? I mean, I know my DH turning security off probably triggered it, but do hackers just randomly run around and sneak them in to whoever is susceptible? Would this have come in through a program or something?


Yes you will need to do that..
5 steps here Change the Default Password on a Network Router
DONT FORGET to write the new one down and keep it.

If you donít know the router's default password, you can look it up HERE.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 KNMCNULTY

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Posted 16 October 2009 - 09:54 AM

Everything is back to normal now! Thanks so much for helping out! I got the OS reformatted, network password changed, all financial institutions squared away, and we are back to reinstalling pertinent software as needed. Truly appreciate your help.

#12 boopme

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Posted 16 October 2009 - 11:51 AM

You're most welcome,as new malware is getting stronger and harder to remove, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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