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Infected with worm.downad.ad HELP

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3 replies to this topic

#1 L_e_n_n_y


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Posted 15 October 2009 - 08:43 AM

My company its been infected by this Worm.downad.ad, computers and server are affected right now, we have Trend Micro Worry free advance, every 30 min. trend micro agent pop ups and shows that Worm.downad.ad has been detected and clean, but I guest this worm generate itself or something and I can't have access to any of the major antivirus websites like "symantec, trend micro etc, I really need some help, I have ran Malwarebytes, many of the toolfix the trend micro recommended but no luck so far.

I read the guide and tried to run the DDStoolkit but I got an error that dds does not support my OS then I tried to run Rootrepeal and it shows and error too "exception address 0x004eca19" I think its because doesn't support the OS as well so I ran the Hijackthis tool and here is the log:

Please advise

Thank you in advance!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:41:07 AM, on 10/15/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\Program Files\Dell\SysMgt\dataeng\bin\dcevt32.exe
C:\Program Files\Dell\SysMgt\dataeng\bin\dcstor32.exe
C:\Program Files\FolderSize\FolderSizeSvc.exe
C:\Program Files\IBackup for Windows\IBackupWebM.exe
C:\Program Files\IBackup for Windows\IBWin Service_955.exe
C:\Program Files\Dell\SysMgt\sm\mr2kserv.exe
C:\Program Files\Microsoft SQL Server\MSSQL$BKUPEXEC\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING\Binn\sqlservr.exe
D:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
D:\Program Files\Trend Micro\Security Server\PCCSRV\Web\Service\OfcAoSMgr.exe
D:\Program Files\Trend Micro\Security Server\PCCSRV\web\service\ofcservice.exe
C:\Program Files\Dell\SysMgt\oma\bin\omsad32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
D:\Program Files\Trend Micro\Security Server\PCCSRV\Web\Service\DbServer.exe
C:\Program Files\Dell\SysMgt\iws\bin\win32\omaws32.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Update Services\Service\bin\WsusCertServer.exe
C:\Program Files\Exchsrvr\bin\exmgmt.exe
C:\Program Files\Exchsrvr\bin\mad.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
D:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files\Exchsrvr\bin\store.exe
C:\Program Files\Exchsrvr\bin\emsmta.exe
D:\Program Files\Trend Micro\Security Server\PCCSRV\WSS\iCRCService.exe
D:\Program Files\Trend Micro\Client Server Security Agent\TmPfw.exe
D:\Program Files\Trend Micro\BM\TMBMSRV.exe
D:\Program Files\Trend Micro\Client Server Security Agent\CNTAoSMgr.exe
C:\Program Files\Microsoft Windows Small Business Server\monitoring\mssbsssr.exe
C:\Program Files\IBackup for Windows\IBackground_955.exe
C:\Program Files\IBackup for Windows\IBMonitor.exe
D:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/softAdmin.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [DWPersistentQueuedReporting] C:\PROGRA~1\COMMON~1\MICROS~1\DW\DWTRIG20.EXE -a
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [VxTaskbarMgr] D:\VxUpdate\VxTaskbarMgr.exe
O4 - HKLM\..\Run: [hpbdfawep] C:\Program Files\HP\Dfawep\bin\hpbdfawep.exe 1
O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
O4 - HKLM\..\Run: [IBWin Background process] "C:\Program Files\IBackup for Windows\IBackground_955.exe"
O4 - HKLM\..\Run: [IBWin Monitor] "C:\Program Files\IBackup for Windows\IBMonitor.exe" Min
O4 - HKLM\..\Run: [TMIC Agent Setting Tool] "C:\Program Files\Trend Micro\WFRMAgentForWFBS\tmicAgentSetting.exe"
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "D:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_07\bin\npjpi142_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_07\bin\npjpi142_07.dll
O14 - IERESET.INF: START_PAGE_URL=http://companyweb
O15 - ESC Trusted Zone: http://www.belarc.com
O15 - ESC Trusted Zone: http://www.ibackup.com
O15 - ESC Trusted Zone: http://help.lockergnome.com
O15 - ESC Trusted Zone: http://www.statcounter.com
O15 - ESC Trusted Zone: http://www.trendmicro.com
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - https://informatdc001.informattica.local:43...ll/WinNTChk.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) - https://informatdc001.informattica.local:43...stall/setup.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {9BBB3919-F518-4D06-8209-299FC243FC2A} (Encrypt Class) - https://informatdc001.informattica.local:43...root/AtxEnc.cab
O16 - DPF: {9BBB3919-F518-4D06-8209-299FC243FC44} (Encrypt Class) - https://informatdc001.informattica.local:43...root/AtxEnc.cab
O16 - DPF: {9DCD8EB7-E925-45C9-9321-8CA843FBED3C} (Security Server Management Console) - https://informatdc001.informattica.local:43.../AtxConsole.cab
O16 - DPF: {9DCD8EB7-E925-45C9-9321-8CA843FBEDCC} (Security Server Management Console) - https://informatdc001.informattica.local:43.../AtxConsole.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Informattica.local
O17 - HKLM\Software\..\Telephony: DomainName = Informattica.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D1CE99D-0247-4BE6-B221-C2B544F5D1A5}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Informattica.local
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D1CE99D-0247-4BE6-B221-C2B544F5D1A5}: NameServer =
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2006\HelpAsyncPluggableProtocol.dll
O23 - Service: Advanced Monitoring Agent - Remote Monitoring - C:\PROGRA~1\ADVANC~1\winagent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Backup Exec Remote Agent for Windows Servers (BackupExecAgentAccelerator) - VERITAS Software Corporation - D:\Veritasupdate\beremote.exe
O23 - Service: Backup Exec Agent Browser (BackupExecAgentBrowser) - VERITAS Software Corporation - D:\Veritasupdate\benetns.exe
O23 - Service: Backup Exec Device & Media Service (BackupExecDeviceMediaService) - VERITAS Software Corporation - D:\Veritasupdate\pvlsvr.exe
O23 - Service: Backup Exec Job Engine (BackupExecJobEngine) - VERITAS Software Corporation - D:\Veritasupdate\bengine.exe
O23 - Service: Backup Exec Server (BackupExecRPCService) - VERITAS Software Corporation - D:\Veritasupdate\beserver.exe
O23 - Service: Systems Management Event Manager (dcevt32) - Dell Inc. - C:\Program Files\Dell\SysMgt\dataeng\bin\dcevt32.exe
O23 - Service: Systems Management Data Manager (dcstor32) - Dell Inc. - C:\Program Files\Dell\SysMgt\dataeng\bin\dcstor32.exe
O23 - Service: Backup Exec DLO Administration Service (DLOAdminSvcu) - VERITAS Software Corporation - D:\Veritasupdate\DLOAdminSvcu.exe
O23 - Service: ExecView Communication Module (ECM) (ECM Service) - VERITAS Software Corporation - D:\Veritasupdate\ECM\ECM.exe
O23 - Service: Folder Size (FolderSize) - Brio - C:\Program Files\FolderSize\FolderSizeSvc.exe
O23 - Service: IBackupWeb - Pro-Softnet - C:\Program Files\IBackup for Windows\IBackupWebM.exe
O23 - Service: IBWin Service - Pro Softnet Corporation - C:\Program Files\IBackup for Windows\IBWin Service_955.exe
O23 - Service: mr2kserv - LSI Logic Corporation - C:\Program Files\Dell\SysMgt\sm\mr2kserv.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - D:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: Trend Micro Plug-in Manager (OfcAoSMgr) - Trend Micro Inc. - D:\Program Files\Trend Micro\Security Server\PCCSRV\Web\Service\OfcAoSMgr.exe
O23 - Service: Trend Micro Security Server Master Service (ofcservice) - Trend Micro Inc. - D:\Program Files\Trend Micro\Security Server\PCCSRV\web\service\ofcservice.exe
O23 - Service: OM Common Services (omsad) - Dell Inc. - C:\Program Files\Dell\SysMgt\oma\bin\omsad32.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB - Intuit, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: Secure Port Server (Server Administrator) - Unknown owner - C:\Program Files\Dell\SysMgt\iws\bin\win32\omaws32.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - D:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Smart Scan Service (TMiCRCScanService) - Trend Micro Inc. - D:\Program Files\Trend Micro\Security Server\PCCSRV\WSS\iCRCService.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - D:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
O23 - Service: Trend Micro Client/Server Security Agent Personal Firewall (TmPfw) - Trend Micro Inc. - D:\Program Files\Trend Micro\Client Server Security Agent\TmPfw.exe
O23 - Service: Trend Micro Client/Server Security Agent Proxy Service (TmProxy) - Unknown owner - D:\ProgramFiles\Trend Micro\Client Server Security Agent\TmProxy.exe (file missing)

End of file - 11768 bytes

Attached Files

Edited by L_e_n_n_y, 15 October 2009 - 01:03 PM.

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#2 L_e_n_n_y

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Posted 16 October 2009 - 08:30 AM

Help please????

Hello Lenny,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.


The weatherman

Edited by The weatherman, 16 October 2009 - 11:37 AM.

#3 L_e_n_n_y

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Posted 16 October 2009 - 12:47 PM

Hi Weatherman,

Well, thank you for your help, I was kind of desperate because it was the server that was infected, but anyway, I just resolved the issue on the server myself, Thank you though


we can close this topic

#4 Orange Blossom

Orange Blossom

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Posted 23 October 2009 - 08:56 PM


Thank you for letting us know. I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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