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Printing problems after running Combofix


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#1 Mike_H

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Posted 15 October 2009 - 07:22 AM

HI:

A few months ago, I learned about Combofix and, in the interim, have run Combofix on a number of PCs to fix malware issues; I considered Combofix to be my "big gun" tool as it seemed to cure so many problems. For months, I only had success with it - until yesterday. When I ran it on two PCs yesterday, it ran normally and killed the malware issues; running MBAM afterward showed no further infections.

However, when I tried to print from these PCs, every program I tried would crash, even Notepad and WordPad. I can print test pages from the printer's Properties dialog without issue, but when I try to print from a program, the program crashes. I found several general "printing issues" hints on the Internet and ran them, but nothing helped. I think somethign has broken with the Print Spooler service, but I am not sure.

Until yesterday, I had run an older version of Combofix when working on PCs; however, yesterday, while browsing the BleepingComputer forums, I learned that there was a newer version of Combofix available. I downloaded it from the BleepingComputer site and, well, each PC on which I this new version now cannot print.

I can upload the logs, if needed. Please help! I would hate to have to quit using my "big gun" malware tool.

Sincerely,
Mike

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#2 garmanma

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Posted 15 October 2009 - 10:37 AM

Unfortunately the author of the tool does not want information on how Combofix works on public forums.
Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

The only public information that is available can be found at this guide:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Mark
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