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Logs: Worms/Trojans/Malware


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9 replies to this topic

#1 SleeperDoodleDoo

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Posted 15 October 2009 - 03:23 AM

Ok I'm new so be patient with me! I have uploaded the DDS log and Attachment but the RootRepeal is working so I'll come back later with that. Love & Huggles-Sleeper ! :( My Control Panel now opens My Documents and many of my Control Panel and Desktop icons are locked up! Urghh!

Attached Files


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#2 SleeperDoodleDoo

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Posted 15 October 2009 - 08:37 AM

Ok, here is the other scan you guys wanted.I'm feeling pretty rough :( so I hope I'm doing this correctly. :( Blessings-Sleeper

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#3 m0le

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Posted 27 October 2009 - 06:39 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Posted Image
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#4 SleeperDoodleDoo

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Posted 02 November 2009 - 04:28 AM

:(I hope I did this right! I zipped all 3, if they don't open or whatever, let me know. Well I just tested it and ya'll don't allow 7zip, so I had to upload them each separately! I know I have a virus on the external harddrive but I looked for it and can't find it! Ugh! Thank you for your help! Huggles :( Sleeper

Attached Files

  • Attached File  DDS.txt   33.09KB   3 downloads
  • Attached File  Attach.txt   21.33KB   0 downloads
  • Attached File  RR.txt   21.32KB   1 downloads

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#5 Orange Blossom

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Posted 03 November 2009 - 03:23 PM

Hello SleeperDoodleDoo,

I have merged your latest topic to your previously existing topic which I have reopened. Please keep all posts regarding this issue to this topic by using the Add Reply button near the bottom of the topic. Starting new topics confuses things for everyone involved and delays the assistance you receive.

If you know you will be unable to answer the topic for a while, please inform your helper so he knows the topic has not been abandoned.

Back to you m0le.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#6 m0le

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Posted 03 November 2009 - 03:36 PM

Thanks OB.

Hi SleeperDoodleDoo,

You have a rootkit in the system which we need to remove.

There may be other malware there too so don't be too alarmed if some tools I ask you to run don't run so well. Just let me know if you experience any problems.


Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Thanks :(
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#7 m0le

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Posted 06 November 2009 - 12:32 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open.

If you like you can PM me.

Thanks,


m0le
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#8 m0le

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Posted 07 November 2009 - 08:48 AM

SleeperDoodleDoo,

Please post the results here. Thanks :(
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#9 m0le

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Posted 09 November 2009 - 02:54 PM

Please can you post the logs otherwise I will close this topic.

You have until tomorrow (Tuesday 10th) GMT 6pm.

Thanks
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#10 m0le

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Posted 10 November 2009 - 04:10 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :(

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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