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Random system lockups


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4 replies to this topic

#1 cloudien

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Posted 14 October 2009 - 09:42 PM

Every so often seemingly random my computer will choose to lockup during whatever i am doing. if watching a video in vlc for instance the playback will stop and vlc will not allow me to close it. i can open task manager but even attempting to end the process it will not close. Also to note firefox wont open during these times nor will internet explorer i can click on the icon and the process shows up in task manager but from there nothing happens. i cant even end the process. Any advice would be helpful


DDS (Ver_09-10-13.01) - NTFSx86
Run by Brandon at 18:22:13.93 on Wed 10/14/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2338 [GMT -5:00]

AV: avast! antivirus 4.8.1351 [VPS 091014-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\TeamViewer3\TeamViewer_Service.exe
C:\WINDOWS\system32\ZuneBusEnum.exe
C:\Program Files\TeamViewer3\TeamViewer.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\VideoLAN\VLC\vlc.exe
C:\Documents and Settings\Brandon\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Winamp Toolbar Loader: {25cee8ec-5730-41bc-8b58-22ddc8ab8c20} - c:\program files\winamp toolbar\winamptb.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TB: Winamp Toolbar: {ebf2ba02-9094-4c5a-858b-bb198f3d8de2} - c:\program files\winamp toolbar\winamptb.dll
TB: Ask Toolbar: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\asksbar\bar\1.bin\ASKSBAR.DLL
EB: Groove Folder Synchronization: {2a541ae1-5bf6-4665-a8a3-cfa9672e4291} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AnyDVD] c:\program files\slysoft\anydvd\AnyDVDtray.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://dev.srtest.com/srl_bin/sysreqlab3.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232056020875
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
LSA: Authentication Packages = msv1_0 relog_ap

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\brandon\applic~1\mozilla\firefox\profiles\o4b9kxhf.default\
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-7-10 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-7-10 20560]
R2 TeamViewer;TeamViewer 3;c:\program files\teamviewer3\TeamViewer_Service.exe [2008-7-29 181544]
R3 AtiHdmiService;ATI Function Driver for HDMI Service;c:\windows\system32\drivers\AtiHdmi.sys [2007-7-20 84992]

=============== Created Last 30 ================

2009-10-13 16:10 1,036 a---h--- C:\aaw7boot.cmd
2009-10-13 14:28 <DIR> --d----- c:\docume~1\brandon\applic~1\TrojanHunter
2009-10-13 13:25 <DIR> --d----- c:\program files\TrojanHunter 5.2
2009-10-13 12:26 <DIR> --d----- c:\docume~1\brandon\applic~1\WinPatrol
2009-10-13 12:25 <DIR> --d----- c:\program files\BillP Studios
2009-10-13 12:22 <DIR> --d----- c:\program files\Trend Micro
2009-10-06 13:02 <DIR> --dsh--- c:\documents and settings\brandon\PrivacIE
2009-10-01 10:10 <DIR> --d----- c:\program files\common files\Macrovision Shared
2009-10-01 10:10 <DIR> --d----- c:\program files\Rosetta Stone
2009-10-01 10:10 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Rosetta Stone
2009-09-30 16:18 <DIR> --d----- C:\ProgramData
2009-09-30 16:18 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Electronic Arts
2009-09-30 16:08 217,088 a------- c:\windows\system32\xwr38547.dll
2009-09-30 15:23 1,846,632 a------- c:\windows\system32\D3DCompiler_41.dll
2009-09-30 15:23 453,456 a------- c:\windows\system32\d3dx10_41.dll
2009-09-30 15:23 4,178,264 a------- c:\windows\system32\D3DX9_41.dll
2009-09-30 15:23 517,448 a------- c:\windows\system32\XAudio2_4.dll
2009-09-30 15:23 235,352 a------- c:\windows\system32\xactengine3_4.dll
2009-09-30 15:23 69,448 a------- c:\windows\system32\XAPOFX1_3.dll
2009-09-30 15:23 22,360 a------- c:\windows\system32\X3DAudio1_6.dll
2009-09-30 15:20 <DIR> --d----- c:\windows\system32\AGEIA
2009-09-28 14:44 107,888 a------- c:\windows\system32\CmdLineExt.dll
2009-09-22 12:40 4,096 a------- c:\windows\system32\crash
2009-09-20 14:34 392,320 a------- c:\windows\system32\drivers\timntr.sys
2009-09-20 14:34 32,768 a------- c:\windows\system32\drivers\tifsfilt.sys
2009-09-20 14:34 114,048 a------- c:\windows\system32\drivers\snapman.sys
2009-09-18 22:17 <DIR> --d----- C:\ScummVM
2009-09-18 22:05 597 a------- c:\windows\scummvm.ini
2009-09-17 16:56 <DIR> --d----- c:\program files\Activision
2009-09-17 16:55 <DIR> --dsh--- c:\windows\ftpcache

==================== Find3M ====================

2009-09-11 09:18 136,192 a------- c:\windows\system32\msv1_0.dll
2009-09-04 16:03 58,880 a------- c:\windows\system32\msasn1.dll
2009-08-29 03:08 916,480 a------- c:\windows\system32\wininet.dll
2009-08-26 03:00 247,326 a------- c:\windows\system32\strmdll.dll
2009-08-21 16:16 47,360 a------- c:\windows\system32\drivers\pcouffin.sys
2009-08-05 04:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-04 10:13 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-08-04 09:20 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-07-20 09:34 70,936 a------- c:\windows\system32\PhysXLoader.dll
2009-07-17 14:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 11:22 1,435,648 a------- c:\windows\system32\query.dll
2007-08-09 18:32 108 a--shr-- c:\windows\neoqaz2.dll
2009-02-01 11:54 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009020120090202\index.dat

============= FINISH: 18:22:33.20 ===============

Attached Files



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#2 schrauber

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Posted 27 October 2009 - 03:17 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 cloudien

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Posted 28 October 2009 - 05:26 PM

Sometimes i will choose to try and run something on my computer most often Firefox or VLC the program will not load.. it opens in task manager but cannot be ended at least not for quite some time.Problem persists to date. .. I have not done anything as far as troubleshooting because i do not know where to begin, though i have run ad-aware and avast as well as Trojan Hunter and my computer has a clean bill of health..

Also noted recently if i left it alone for several hours Firefox sometimes resumed loading and working but its usually quite some time before it happens.

Attached Files



#4 schrauber

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Posted 29 October 2009 - 12:11 PM

Hello, cloudien and again
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.






Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#5 schrauber

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Posted 04 November 2009 - 12:25 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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