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Posted 14 October 2009 - 08:48 PM
Posted 14 October 2009 - 09:03 PM
Have an HP Pavilion DV7-1464NR laptop.
Upon startup, get the diagnostic test message "Hard Drive Failed."
Ordered replacement hard drive.
Received the new hard drive.
Tried to replace the hard drive, but cannot find the current hard drive. Have a pic here:
Tech Support tells me it "should" be under the solid pink section, which is not removable on this system.
I have to return the defective hard drive or will be charged. Any assistance would be extremely helpful.
Thanks in advance.
Posted 14 October 2009 - 09:09 PM
Edited by joe_wa, 14 October 2009 - 09:12 PM.
Posted 14 October 2009 - 09:14 PM
EDIT: Nevermind my comment about the 3rd black screw; we got it out. The tab was supposed to have the 3rd screw in it, but did not.
We're about to fire it up.
Thank you for your assistance!
Posted 15 October 2009 - 07:43 AM
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