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Printer disappears from Control panel/Printer and faxes


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#1 TheManInTheCUBE

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Posted 13 October 2009 - 08:17 PM

Windows XP Pro

HP Officejet Pro L7480 All-in-One--

stops being available to print.

multiple uninstalls/ re-installs

disappears when system shut off also.

????


thanks for any insight

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#2 powerjuce

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Posted 13 October 2009 - 09:19 PM

hey TheManInTheCUBE <- great name btw :thumbsup:

are you using the built in Windows Drivers? if that is the case they may not be fully compatible with this printer.

try the HP Drivers that HP recommends. I suggest that you first download and run the "HP Officejet Pro Software and Driver Removal Utility", and then the "HP Officejet Pro Basic Driver". You can install the full product suite if you wish, however I prefer not to have all sorts of different software that I will not use on my computer.

Hope that helps
~powerjuce

#3 TheManInTheCUBE

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Posted 13 October 2009 - 10:22 PM

hey TheManInTheCUBE <- great name btw :thumbsup:

are you using the built in Windows Drivers? if that is the case they may not be fully compatible with this printer.

try the HP Drivers that HP recommends. I suggest that you first download and run the "HP Officejet Pro Software and Driver Removal Utility", and then the "HP Officejet Pro Basic Driver". You can install the full product suite if you wish, however I prefer not to have all sorts of different software that I will not use on my computer.

Hope that helps
~powerjuce

I'm using the HP basic driver (successfully for a year or so UNTIL now)...also, I've alread used their scrubber (removal) tool and reinstalled...

no change


thanks for touching base

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#4 powerjuce

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Posted 13 October 2009 - 10:57 PM

Why dont you try the full installation...see if that works better for you.

#5 TheManInTheCUBE

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Posted 14 October 2009 - 12:21 AM

I tried the full installation.

same thing happened.

or rather, the installation 'hung' in the second of 8 steps (2/8)

it also did this "hanging" in sterp two without installing numerous times as I re-tried to install the basic version.

then once, it went all the way through and told me 'installation complete" and the thing wasn't available in Control Panel/Printers and faxes.



At the present moment (after hours of effort) I have a functioning version (basic) installed.


But, if the problem holds to form, this instalation will simply 'drop out' without any known precipitating event.

I return when that happens.

#6 DavisMcCarn

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Posted 14 October 2009 - 06:33 PM

Have you installed the "Critical Update to Enhance Reliability " listed on powerjuice's link?
Also, do you perchance have a USB Wireless Netwok Adapter? The only thing USB was not designed for is networking and I have seen lots of problems caused by USB adapters.
Computer dinosaur, servicing PC's since 1976




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