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Virus?


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#1 Petermann

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Posted 13 October 2009 - 01:15 PM

My computer is not operating the way it did a month ago. Here are the changes:

1) It is much slower when I first turn it on,
2) I cannot retrieve a file from the My Documents folder. If I doubleclick on a file, Word freezes and will not let me open it. I instead have to open a blank Word document, and then open the file from there,
3) The internet connection is much slower,
4) Streaming is very slow and choppy. There is constant buffering,
5) I cannot copy and paste. No options appear when I right click the mouse,
6) When I turn off the computer, it says that I must end specific programs, for example, "jusched.exe".

I have run CCleaner, Symantec anti-virus, and Spybot, but nothing seems to help.

Can you help me fix the computer so that those problems are no longer here?

Thanks,

Petermann

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#2 rigel

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Posted 13 October 2009 - 01:25 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Petermann

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Posted 13 October 2009 - 02:04 PM

Hi rigel,

Thanks, I have done followed the instructions. After the scan in MBAM, I could not find a Show Results button.

For some reason, I am able to highlight the text in the log box, but I cannot paste it here. When I right click the mouse here, no options appear. Is there another way for me to copy it?

Petermann

#4 rigel

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Posted 14 October 2009 - 12:33 PM

You can try using the file menu. Click edit - paste.


Please update and rerun Malwarebytes. Then run this procedure.
Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Petermann

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Posted 14 October 2009 - 12:52 PM

Thanks rigel,

I'll follow the instructions later today. In the meantime, here's the log from yesterday:


Malwarebytes' Anti-Malware 1.41
Database version: 2955
Windows 5.1.2600 Service Pack 3

13/10/2009 2:57:39 PM
mbam-log-2009-10-13 (14-57-39).txt

Scan type: Quick Scan
Objects scanned: 100920
Time elapsed: 5 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 rigel

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Posted 14 October 2009 - 01:02 PM

That looks better! Post the other log when ready Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Petermann

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Posted 14 October 2009 - 07:49 PM

Hi rigel,

There is no copy of the log from SUPER AntiSpyware.

I restarted the computer in Safe Mode and chose "Administrator" instead of "HP Owner" when I had to decide how to log onto the computer. I ran the two programs, ATF-Cleaner and SUPERAntiSpyware. I restarted the computer in normal mode, and there is only one user to log into. When I checked the user accounts from the Start Menu-control panel, it says that HP Owner is the administrator.

I am not quite sure why the log isn't in the statistics/log section. Should I run the two programs under HP Owner account in Safe Mode?

Petermann

#8 rigel

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Posted 14 October 2009 - 09:47 PM

Or choose administrator and grab the log from there. I am going ahead and posting the next step.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Petermann

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Posted 16 October 2009 - 11:53 AM

Hi rigel,

I ran ATF-CLeaner and SUPERAntiSpyware again through HP_Owner in Safe Mode. The log is posted below. I also ran ESET Online Scans, but when the program finished, there were no "List of Found Threats" or "Export to text file" buttons. I ran this scan again, and the same thing happened. However, it said that there were no threats found.

What can I do next?

- Petermann



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/15/2009 at 09:17 AM

Application Version : 4.29.1004

Core Rules Database Version : 4166
Trace Rules Database Version: 2088

Scan type : Complete Scan
Total Scan Time : 09:28:36

Memory items scanned : 240
Memory threats detected : 0
Registry items scanned : 7129
Registry threats detected : 0
File items scanned : 91660
File threats detected : 0

#10 rigel

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Posted 16 October 2009 - 02:15 PM

excellent... Let's try one more scan

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Petermann

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Posted 16 October 2009 - 03:53 PM

Hi rigel,

Here's the log:

GMER 1.0.15.15163 - http://www.gmer.net
Rootkit scan 2009-10-16 16:50:38
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\kwtyqfoc.sys


---- System - GMER 1.0.15 ----

SSDT 84F2E9F8 ZwAlertResumeThread
SSDT 84F2EAD0 ZwAlertThread
SSDT 8594D1C8 ZwAllocateVirtualMemory
SSDT 850220D8 ZwConnectPort
SSDT 85942990 ZwCreateMutant
SSDT 85013B28 ZwCreateThread
SSDT 84C055A8 ZwFreeVirtualMemory
SSDT 84F10B10 ZwImpersonateAnonymousToken
SSDT 84F28C10 ZwImpersonateThread
SSDT 85009898 ZwMapViewOfSection
SSDT 84EFD290 ZwOpenEvent
SSDT 84F356B0 ZwOpenProcessToken
SSDT 85640FC0 ZwOpenThreadToken
SSDT \??\C:\WINDOWS\system32\drivers\wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation) ZwProtectVirtualMemory [0xF7745840]
SSDT 84F0A3A8 ZwResumeThread
SSDT 84F30958 ZwSetContextThread
SSDT 85641128 ZwSetInformationProcess
SSDT 85644B88 ZwSetInformationThread
SSDT 84EF6AB0 ZwSuspendProcess
SSDT 84F2F1F8 ZwSuspendThread
SSDT 84EFDE70 ZwTerminateProcess
SSDT 84F2F2D0 ZwTerminateThread
SSDT 84F32EB0 ZwUnmapViewOfSection
SSDT 8562EDF0 ZwWriteVirtualMemory

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 2BF4 80504490 8 Bytes JMP 6B20C987

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)

Device \Driver\Tcpip \Device\Ip wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

Device \Driver\Tcpip \Device\Tcp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)

AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

Device \Driver\atapi \Device\Ide\IdeDeviceP3T0L0-11 sdcplh.sys (SDCPLH/Macrovision Europe Ltd)
Device \Driver\atapi \Device\Ide\IdePort0 sdcplh.sys (SDCPLH/Macrovision Europe Ltd)
Device \Driver\atapi \Device\Ide\IdeDeviceP0T0L0-3 sdcplh.sys (SDCPLH/Macrovision Europe Ltd)
Device \Driver\atapi \Device\Ide\IdePort1 sdcplh.sys (SDCPLH/Macrovision Europe Ltd)
Device \Driver\atapi \Device\Ide\IdePort2 sdcplh.sys (SDCPLH/Macrovision Europe Ltd)
Device \Driver\atapi \Device\Ide\IdePort3 sdcplh.sys (SDCPLH/Macrovision Europe Ltd)
Device \Driver\atapi \Device\Ide\IdeDeviceP3T1L0-19 sdcplh.sys (SDCPLH/Macrovision Europe Ltd)
Device \Driver\Tcpip \Device\Udp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)

AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

Device \Driver\Tcpip \Device\RawIp wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)

AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

Device \Driver\Tcpip \Device\IPMULTICAST wpsdrvnt.sys (Symantec CMC Firewall WPS/Symantec Corporation)

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#12 rigel

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Posted 16 October 2009 - 08:23 PM

Looks clean... How are things running?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 Petermann

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Posted 16 October 2009 - 11:54 PM

Hi rigel,

The speed of the computer seems to be fine, and no more "End Programs" box appear when I turn the computer off.

But I still have problems with the right-click on the mouse.
It can copy and paste within Word, but it cannot copy and paste in email or on the internet, and no options pop up when I right-click on a website (so I can bookmark a page, for example).

How can I correct this?

Thanks,

Petermann

#14 Petermann

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Posted 20 October 2009 - 02:28 PM

Hi rigel,

Do you know why my computer won't let me right-click on websites? What can I do to fix it?

Thanks,

- Petermann




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