Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

cant visit certain websites (antivirus sites and updates)


  • Please log in to reply
30 replies to this topic

#1 Wintertears

Wintertears

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 13 October 2009 - 11:29 AM

Hi my cousin brought her laptop to me and complained about it having malwares and the like. I checked it out and it was indeed slow and you couldn't surf to antivirus websites, i couldn't even visit windows updates. It gave me the generic link is broken messages. Also the laptop itself wouldn't shut down, i had to hold the power button to force it turn off. Anyway I then told her i'd check on it next week since i had classes still. Well apparently she decided to take things into her own hands. She apparently downloaded several programs and tried to run it in safe mode.

She brought back her laptop to me and it seems a bit faster, and at least now you can download. But you still can't visit antivirus sites, or update her antivirus (avast), microsoft uodate isn't working either.

THank you in advance for any help.

BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:11 AM

Posted 13 October 2009 - 12:04 PM

Hi Wintertears and :thumbsup: to BleepingComputer!


ROOTREPEAL
-------------
We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 13 October 2009 - 01:11 PM

The result of rootrepeal

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/14 01:08
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF78C2000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF978E000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF4B80000 Size: 49152 File Visible: No Signed: -
Status: -

Name: sbapifs.sys
Image Path: C:\WINDOWS\system32\drivers\sbapifs.sys
Address: 0xF9668000 Size: 27392 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\dell\application data\mozilla\firefox\profiles\k0eymc43.default\sessionstore.js
Status: Size mismatch (API: 122472, Raw: 122395)

Path: c:\documents and settings\dell\local settings\application data\mozilla\firefox\profiles\k0eymc43.default\cache\_cache_001_
Status: Size mismatch (API: 1149987, Raw: 1148625)

Path: c:\documents and settings\dell\local settings\application data\mozilla\firefox\profiles\k0eymc43.default\cache\_cache_002_
Status: Size mismatch (API: 1893578, Raw: 1891628)

Path: c:\documents and settings\dell\local settings\application data\mozilla\firefox\profiles\k0eymc43.default\cache\_cache_003_
Status: Size mismatch (API: 3575333, Raw: 3556472)

SSDT
-------------------
#: 025 Function Name: NtClose
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e2618

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e24d4

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e29b2

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e20ac

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e25ae

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e1fec

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e2050

#: 177 Function Name: NtQueryValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e26ce

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e268e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf78e280e

Hidden Services
-------------------
Service Name: nwzwc
Image Path: %SystemRoot%\system32\svchost.exe -k netsvcs

==EOF==




The laptop already has Mbam si iran it there instead, i wasn;t able to update it but the database definition was for october 11. Heres the result

Malwarebytes' Anti-Malware 1.41
Database version: 2947
Windows 5.1.2600 Service Pack 2

10/14/2009 2:08:34 AM
mbam-log-2009-10-14 (02-08-34).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 159689
Time elapsed: 42 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:11 AM

Posted 13 October 2009 - 01:42 PM

Hi again, I don't particularly like that hidden service in RootRepeal, but before sending you to the HJT forum, lets try the following.

TFC
--------
Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.



SUPERANTISPYWARE
-----------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#5 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 14 October 2009 - 04:12 AM

Hi i was able to run the first program but i wasn't able to download the superantispyware since the website was being blocked. so i downloaded it from another computer, i was able to access the website but i coudn't download, i think the server of the file was down. Anyway i was able to find a copy in cnet and i downloaded it from there, so i then transferred it using my usb flash drive to the infected laptop. I coudn't install it, im getting a "internal error 2203. C:\WINDOWS\Installer\2e86f.ipi,-2147287035" when i try to install. I tried booting into safe mode to see if i can install from there, but im getting something like the administration policies does not allow the installing of this type, or something like that.

#6 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:11 AM

Posted 14 October 2009 - 04:22 AM

I checked the link and it works, so I think it is your computer blocking it. You really should not download such programs from other locations than the official site.

Try downloading the file, burn it to a CD and install it in normal mode (safe mode does not allow software addition or removal).

After that follow the instructions in my previous post.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#7 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 14 October 2009 - 04:38 AM

I was able to download it, but when i try to install it im now getting a "internal error 2203. C:\WINDOWS\Installer\204722.ipi,-2147287035"

#8 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 14 October 2009 - 04:41 AM

Sorry, i just reread your post. Was I suppose to burn it to a cd? I was able to download it, but i have no means here with me to burn a cd. If i have to I'll ask a friend to do it. SHould I?

#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:11 AM

Posted 14 October 2009 - 04:49 AM

You can try also to use a flash drive. But take care with that, you might unwilling transfer infections from your infected to your clean computer.

To prevent this, you can use Flash Disinfector.

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 14 October 2009 - 04:53 AM

i have tried running it from the flash drive, but i am still getting the same error. THanks for the flash disinfector, it'll come in handy for other things too. :thumbsup:

#11 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:11 AM

Posted 14 October 2009 - 04:56 AM

I am very sorry, I missed your previous post (the one with the installer error).

Please try this first.

DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#12 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 14 October 2009 - 12:22 PM

here is the dr web log :thumbsup:

cnygv.dll;C:\WINDOWS\system32;Win32.HLLW.Autoruner.5555;Deleted.;
xlk9.com;C:\;Trojan.PWS.Wsgame.4983;Deleted.;
{8E02E2F1-10E2-4876-A985-80447BB9D43E};C:\Documents and Settings\All Users\Application Data\Sunbelt Software\CounterSpy\Quarantine;Trojan.PWS.Wsgame.4983;Deleted.;
Flash_Disinfector.exe\nircmd.exe;C:\Documents and Settings\Dell\Desktop\Flash_Disinfector.exe;Tool.NirCmd.1;;
Flash_Disinfector.exe;C:\Documents and Settings\Dell\Desktop;Archive contains infected objects;Moved.;
9.cmd.vir;C:\Qoobox\Quarantine\C;Trojan.PWS.Wsgame.4983;Deleted.;
e.cmd.vir;C:\Qoobox\Quarantine\C;Trojan.PWS.Wsgame.4983;Deleted.;
uxkl0apt.bat.vir;C:\Qoobox\Quarantine\C;Trojan.PWS.Wsgame.4983;Deleted.;
08dgu.com.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
0w.com.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
22yj2fy1.exe.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.12096;Deleted.;
9.cmd.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
a2h2.com.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
e.cmd.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
e2.cmd.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
mje12tni.exe.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.12661;Deleted.;
nfdmg.com.vir;C:\Qoobox\Quarantine\D;Trojan.Nsanti.Packed;Deleted.;
otyh.cmd.vir;C:\Qoobox\Quarantine\D;Trojan.Nsanti.Packed;Deleted.;
rcukd.cmd.vir;C:\Qoobox\Quarantine\D;Trojan.Nsanti.Packed.4;Incurable.Moved.;
uxkl0apt.bat.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
xih9.cmd.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.4983;Deleted.;
ycvvj.exe.vir;C:\Qoobox\Quarantine\D;Trojan.PWS.Wsgame.12661;Deleted.;
2fiji.com;D:\;Trojan.PWS.Wsgame.4983;Deleted.;
xlk9.com;D:\;Trojan.PWS.Wsgame.4983;Deleted.;
fssb_237.exe\data002;D:\slideshow\Wondershare Flash SlideShow Builder\fssb_237.exe;Trojan.DownLoader.49850;;
fssb_237.exe;D:\slideshow\Wondershare Flash SlideShow Builder;Archive contains infected objects;Moved.;
A0001153.com;D:\System Volume Information\_restore{117732F6-D355-4A32-A6CC-5DD82D9AC9F0}\RP4;Trojan.PWS.Wsgame.4983;Deleted.;
A0001154.com;D:\System Volume Information\_restore{117732F6-D355-4A32-A6CC-5DD82D9AC9F0}\RP4;Trojan.PWS.Wsgame.4983;Deleted.;
A0001155.exe\data002;D:\System Volume Information\_restore{117732F6-D355-4A32-A6CC-5DD82D9AC9F0}\RP4\A0001155.exe;Trojan.DownLoader.49850;;
A0001155.exe;D:\System Volume Information\_restore{117732F6-D355-4A32-A6CC-5DD82D9AC9F0}\RP4;Archive contains infected objects;Moved.;
jwgkvsq.vmx;F:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665;Win32.HLLW.Autoruner.5555;Deleted.;

#13 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:11 AM

Posted 14 October 2009 - 12:29 PM

Hi again, not much detected there, most items were already quarantained.

However, the log shows Combofix was run. Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for unsupervised use. Please read Combofix's Disclaimer.

Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.


Please let me know if Avast still is unable to update.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#14 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 14 October 2009 - 12:54 PM

Thank you for the quick reply. I did not know combo fix was run. I'll ask my cousin if she did. So far i can now visit the website of the other antivirus makers and i can also visit the windows update page. I am not sure about avast. I am not familiar with its interface since i use kaspersky in my own computer. Ive tried clicking on the (a) icon on the right side of the toolbar, and ive clicked on the updating>iavs but there is no confirmation.

#15 Wintertears

Wintertears
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:11 PM

Posted 14 October 2009 - 01:04 PM

It seems that avast is not updating. I've tried clicking on all the update links, buttons, words that i can find and the database is still of dec 2008. I am thinking of replacing it with a trial version of kaspersky for the time being. Is it safe to do so?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users