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Laptop got blue screen error. 0x0000000A (0x00000000, 0x00000002, 0x00000001, 0x804DC11D)


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#1 plyp

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Posted 13 October 2009 - 12:41 AM

Toshiba Satellite M105-S3041
Intel Centrino
Windows XP Home

Last week, I was surfing the internet and listening to online music as usual. Suddenly, my laptop shut itself down and automatically rebooted itself. I'm unable to access Windows because it keep on rebooting. I tried to reboot it into safe mode, here are the options when I press F8.

"Windows Advance Options Menu
Please select an option :

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA Mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restores Mode (Windows domain controllers only)
Debugging Mode
Disable automatic restart on system failure

Start Windows Normally
Reboot
Return to OS Choices Menu"


Every option I've chosen, I got this page;

"Please select the operating system to start :

Microsoft Windows XP Home Edition
Microsoft Windows Recovery Console"


And when I selected "Microsoft XP Home Edition", it started to reboot itself again.....and again.

Then I tried F8 again, this time I chose "Disable automatic restart on system failure". Then I see this message;

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this Stop error screen,
restart your computer. If this screen appears again, follow these steps :

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advance Startup Options, and then select Safe Mode.

Technical information :

***STOP: 0x0000000A (0x00000000, 0x00000002, 0x00000001, 0x804DC11D) "


I have no newly installed hardware or software. I really have no idea how this problems occurred. Any help would be greatly appreciated. I have so many important files saved into drive C. Please help, and thank you in advance.

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#2 hamluis

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Posted 13 October 2009 - 09:02 AM

I would try the Recovery Console option, if Last Known Good Configuration yields nothing positive.

If the RC option works, type 1 when asked which install. Just hit Enter when a password is requested.

On the next line awaiting input from you...type chkdsk /r and hit Enter.

Louis

#3 plyp

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Posted 14 October 2009 - 12:33 AM

Hi and thank you, Louis

Ok, I've tried the Recovery Console option and here's what I got;

C:\WINDOWS>chkdsk /r
Volume SQ004101P01 created 05/03/06 05:50p
The volume Serial Number is 001b-d93a
CHKDSK is checking the volume...
CHKDSK is performing additional checking or recovery...
CHKDSK is performing additional checking or recovery...
CHKDSK is performing additional checking or recovery...
CHKDSK has finished checking the volume.
77955380 kilobytes total disk space.
29076620 kilobytes are available.

4096 bytes in each allocation unit.
19488845 total allocation units on disk.
7269155 allocation units available on disk.

C:\WINDOWS>


After that, I've tried typing "exit". But when I reboot my laptop, I still get the blue screen error and it keep on rebooting itself. What to do now? Thank you

#4 hamluis

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Posted 14 October 2009 - 08:59 AM

OK, thanks.

Go back into the Recovery Console...and this time type fixmbr as the command you want executed. a warning may come up expressing that your MBR is not standard, etc...ignore that and elect to run the command.

You might take a look at the data for 0A errors (left side, 2d item in column) posted at http://www.aumha.org/a/stop.htm.

The STOP errors are listed by the last two letters of the key code within the message. In your case, 0x0000000A: IRQL_NOT_LESS_OR_EQUAL equals 0A.

Louis

#5 plyp

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Posted 14 October 2009 - 10:54 AM

Thank you Louis,

C:\WINDOWS>fixmbr

** CAUTION **

This computer appears to have a non-standard or invalid master boot record.

FIXMBR may damage your partition tables if you proceed.

This could cause all the partitions on the current hard disk to become inaccessible.

If you are not having problems accessing your drive, do not continue.

Are you sure you want to write a new MBR? Y
Writing new master boot record on physical drive
\Device\Harddisk0\Partition0.

The new master boot record has been successfully written.


Ok, what's next? Exit and reboot?

#6 hamluis

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Posted 14 October 2009 - 01:13 PM

Sorry :thumbsup:, yes...exit and reboot.

Louis

#7 plyp

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Posted 14 October 2009 - 01:25 PM

I still got the blue screen and the system keeps on rebooting.

#8 hamluis

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Posted 14 October 2009 - 01:57 PM

From what I see, this error happens often enough in laptops. But I don't see anything definitive that explains it.

http://www.google.com/search?hl=en&q=0...mp;oq=&aqi=

I'd lean toward hardware, just because it's easy to eliminate some aspects of it.

Hard drive and RAM can be tested, ditto for PSU.

If you have recovery/restore CDs, you might try those.

Louis

#9 plyp

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Posted 14 October 2009 - 02:54 PM

Reinstallation? Well, it sounds like a hard work for me. I'm not an expert and I'm afraid to try. After reinstallation, will I be able to access files that I have in drive C? I'm not sure if I have the recovery/restore CD. I'll look for it when I get home. My friend has a Dell laptop and a Reinstallation CD - Microsoft Windows XP Home. It stated that "Only use this CD to reinstall the operating system on a Dell computer. This CD is not for reinstallation of programs or drivers." I see that it clearly stated that the CD is for Dell computer only. But should I try it anyway?

#10 hamluis

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Posted 14 October 2009 - 04:03 PM

No.

I'm the kind of person who believes what I read...when it's on a product produced by a respectable entity.

Recovery/restore CDs are not the equivalent of any Genuine Microsoft XP CD. They serve the same general purpose...provide a means to arrive at a system with a functional O/S...but the manufacturers of those systems tailor those CDs to fit their own way of doing business and installing the O/S.

Dell doesn't consult any other system maker when it puts its CDs into production, nor do any of the others employing such (Gateway, eMachines, HP, etc.).

Louis

http://www.csd.toshiba.com/cgi-bin/tais/su...ing=recovery+CD

Edited by hamluis, 14 October 2009 - 04:25 PM.





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