Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Unable to go to Gmail.com or Google.com

  • This topic is locked This topic is locked
2 replies to this topic

#1 atuesta


  • Members
  • 16 posts
  • Local time:09:21 AM

Posted 12 October 2009 - 10:09 PM


My parent's computer gets rarely scanned for malware and viruses and when I arrived the computer was very slow. After scanning the computer with the latest version of AVG I found several problems and got rid of them. Also, Spybot found errors and fixed them. However, now I am unable to go on Gmail.com or Google.com even though I had been just a day ago. The browsers (both IE and Firefox) give me "Server Busy" or "Connection Interrupted" errors. I believe I may have a rootkit problem. I am attaching the Attach.txt file from DSS and also an AVG Report from a run that I performed while in Safe Mode (AVGREP.txt). Please help! Thank you!

The following is the DSS log:

DDS (Ver_09-10-13.01) - NTFSx86
Run by HP_Owner at 22:11:10.45 on Mon 10/12/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.46 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:WINDOWSsystem32svchost -k DcomLaunch
C:WINDOWSSystem32svchost.exe -k netsvcs
C:WINDOWSsystem32svchost.exe -k WudfServiceGroup
c:program filescommon fileslogishrdlvmvfmLVPrcSrv.exe
C:Program FilesJavajre6binjqs.exe
C:Program FilesCommon FilesMicrosoft SharedVS7DEBUGMDM.EXE
C:Program FilesMicrosoftSearch Enhancement PackSeaPortSeaPort.exe
C:WINDOWSsystem32svchost.exe -k imgsvc
C:Program FilesHPHP Software UpdateHPWuSchd2.exe
C:Program FilesCommon FilesLogiShrdLComMgrCommunications_Helper.exe
C:Program FilesLogitechQuickCam10QuickCam10.exe
C:Program FilesQuickTimeqttask.exe
C:Program FilesJavajre6binjusched.exe
C:Program FilesCommon FilesLogiShrdLComMgrLVComSX.exe
C:Program FilesMessengermsmsgs.exe
C:Program FilesSpybot - Search & DestroyTeaTimer.exe
C:Program FilesHPDigital Imagingbinhpqtra08.exe
C:Program FilesHPDigital ImagingbinhpqSTE08.exe
C:Program FilesMozilla Firefoxfirefox.exe
C:Program FilesCommon FilesLogishrdLQCVFXCOCIManager.exe
C:Documents and SettingsHP_OwnerDesktopdds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uStart Page = hxxp://www.google.com/
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:program filesavgavg8toolbarIEToolbar.dll
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:program filesadobeacrobat 7.0activexAcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:program filesavgavg8avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:progra~1spybot~1SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:program filesmicrosoftsearch enhancement packsearch helperSEPsearchhelperie.dll
BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - No File
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:program filesavgavg8toolbarIEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:program filesjavajre6binjp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:program filesjavajre6libdeployjqsiejqs_plugin.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:program fileshpdigital imagingbinHPDTLK02.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:program filesavgavg8toolbarIEToolbar.dll
uRun: [MsnMsgr] "c:program filesmsn messengerMsnMsgr.Exe" /background
uRun: [MSMSGS] "c:program filesmessengermsmsgs.exe" /background
uRun: [ctfmon.exe] c:windowssystem32ctfmon.exe
uRun: [SpybotSD TeaTimer] c:program filesspybot - search & destroyTeaTimer.exe
mRun: [HPHUPD06] c:program fileshp{aac4fc36-8f89-4587-8dd3-ebc57c83374d}hphupd06.exe
mRun: [HPHmon06] c:windowssystem32hphmon06.exe
mRun: [Recguard] c:windowssminstRECGUARD.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [PS2] c:windowssystem32ps2.exe
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [LSBWatcher] c:hpdrivershplsbwatcherlsburnwatcher.exe
mRun: [HP Software Update] c:program fileshphp software updateHPWuSchd2.exe
mRun: [LogitechCommunicationsManager] "c:program filescommon fileslogishrdlcommgrCommunications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:program fileslogitechquickcam10QuickCam10.exe" /hide
mRun: [QuickTime Task] "c:program filesquicktimeqttask.exe" -atboottime
mRun: [AVG8_TRAY] c:progra~1avgavg8avgtray.exe
mRun: [SunJavaUpdateSched] "c:program filesjavajre6binjusched.exe"
mRunOnce: [wextract_cleanup0] rundll32.exe c:windowssystem32advpack.dll,delnoderundll32 "c:docume~1hp_ownerlocals~1tempixp000.tmp"
StartupFolder: c:docume~1alluse~1startm~1programsstartuphpdigi~1.lnk - c:program fileshpdigital imagingbinhpqtra08.exe
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:program filesaimaim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%Network Diagnosticxpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:program filesmessengermsmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:program fileswindows livewriterWriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:progra~1mi1933~1office11REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:progra~1spybot~1SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:program filesavgavg8avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:progra~1common~1skypeSKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:windowssystem32WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:docume~1hp_ownerapplic~1mozillafirefoxprofilesusyiiwp9.default
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.gmail.com
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - component: c:program filesavgavg8firefoxcomponentsavgssff.dll
FF - component: c:program filesavgavg8toolbarfirefoxavg@igearedcomponentsIGeared_tavgp_xputils2.dll
FF - component: c:program filesavgavg8toolbarfirefoxavg@igearedcomponentsIGeared_tavgp_xputils3.dll
FF - component: c:program filesavgavg8toolbarfirefoxavg@igearedcomponentsIGeared_tavgp_xputils35.dll
FF - component: c:program filesavgavg8toolbarfirefoxavg@igearedcomponentsxpavgtbapi.dll
FF - plugin: c:program filesmicrosoftoffice livenpOLW.dll
FF - plugin: c:program fileswindows livephoto galleryNPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:windowsmicrosoft.netframeworkv3.5windows presentation foundationdotnetassistantextension
FF - HiddenExtension: Java Console: No Registry Reference - c:program filesmozilla firefoxextensions{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:program filesmozilla firefoxextensions{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:windowssystem32driversavgldx86.sys [2009-10-10 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:windowssystem32driversavgtdix.sys [2009-10-10 108552]
R2 avg8wd;AVG Free8 WatchDog;c:progra~1avgavg8avgwdsvc.exe [2009-10-10 297752]
R2 fssfltr;FssFltr;c:windowssystem32driversfssfltr_tdi.sys [2009-9-15 54752]
R2 SeaPort;SeaPort;c:program filesmicrosoftsearch enhancement packseaportSeaPort.exe [2009-5-19 240512]
S3 fsssvc;Windows Live Family Safety Service;c:program fileswindows livefamily safetyfsssvc.exe [2009-8-5 704864]

=============== Created Last 30 ================

2009-10-11 22:43 <DIR> --dsh--- c:documents and settingshp_ownerPrivacIE
2009-10-10 19:47 <DIR> --d-h--- C:$AVG8.VAULT$
2009-10-10 19:13 <DIR> --dsh--- c:documents and settingshp_ownerIETldCache
2009-10-10 18:43 11,952 a------- c:windowssystem32avgrsstx.dll
2009-10-10 18:43 108,552 a------- c:windowssystem32driversavgtdix.sys
2009-10-10 18:43 335,240 a------- c:windowssystem32driversavgldx86.sys
2009-10-10 18:42 <DIR> --d----- c:windowssystem32driversAvg
2009-10-10 18:42 <DIR> --d----- c:docume~1alluse~1applic~1AVG Security Toolbar
2009-10-10 18:41 <DIR> --d----- c:program filesAVG
2009-10-10 18:41 <DIR> --d----- c:docume~1alluse~1applic~1avg8
2009-10-10 18:29 <DIR> --d----- c:docume~1hp_ownerapplic~1AVG8
2009-10-10 14:52 100,352 -c------ c:windowssystem32dllcacheiecompat.dll
2009-10-10 14:51 <DIR> --d----- c:windowsie8updates
2009-10-10 14:49 12,800 -c------ c:windowssystem32dllcachexpshims.dll
2009-10-10 14:49 246,272 -c------ c:windowssystem32dllcacheieproxy.dll
2009-10-10 14:44 <DIR> -cd-h--- c:windowsie8
2009-09-29 20:47 <DIR> --d----- c:windowssystem32appmgmt
2009-09-20 14:48 <DIR> --d----- c:docume~1hp_ownerapplic~1MSNInstaller
2009-09-19 12:18 1,089,593 -c------ c:windowssystem32dllcachentprint.cat
2009-09-17 21:08 <DIR> --d----- c:windowssystem32XPSViewer
2009-09-17 21:06 597,504 -c------ c:windowssystem32dllcacheprintfilterpipelinesvc.exe
2009-09-17 21:06 89,088 -c------ c:windowssystem32dllcachefilterpipelineprintproc.dll
2009-09-17 21:06 117,760 -------- c:windowssystem32prntvpt.dll
2009-09-17 21:06 1,676,288 -c------ c:windowssystem32dllcachexpssvcs.dll
2009-09-17 21:06 575,488 -c------ c:windowssystem32dllcachexpsshhdr.dll
2009-09-17 21:06 1,676,288 -------- c:windowssystem32xpssvcs.dll
2009-09-17 21:06 575,488 -------- c:windowssystem32xpsshhdr.dll
2009-09-17 21:06 <DIR> --d----- C:adf3cfc83dffe42ba18ccaa69afe
2009-09-16 11:25 215,920 a------- c:windowssystem32muweb.dll
2009-09-16 11:25 16,736 a------- c:windowssystem32mucltui.dll.mui
2009-09-16 11:25 274,288 a------- c:windowssystem32mucltui.dll
2009-09-15 22:52 <DIR> --d----- c:documents and settingshp_ownerTracing
2009-09-15 22:45 <DIR> --d----- c:program filesMicrosoft Office Outlook Connector
2009-09-15 22:44 54,752 a------- c:windowssystem32driversfssfltr_tdi.sys
2009-09-15 22:34 3,426,072 a------- c:windowssystem32d3dx9_32.dll
2009-09-15 22:34 <DIR> --d----- c:program filesMicrosoft SQL Server Compact Edition
2009-09-15 22:31 <DIR> --d----- c:windowsSxsCaPendDel
2009-09-15 22:29 <DIR> --d----- c:program filesMicrosoft
2009-09-15 22:28 <DIR> --d----- c:program filesWindows Live SkyDrive
2009-09-15 21:59 <DIR> --d----- c:program filescommon filesWindows Live

==================== Find3M ====================

2009-08-05 05:01 204,800 a------- c:windowssystem32mswebdvd.dll
2009-07-26 16:44 48,448 a------- c:windowssystem32sirenacm.dll
2009-07-25 05:23 411,368 a------- c:windowssystem32deploytk.dll
2009-07-17 15:01 58,880 a------- c:windowssystem32atl.dll
2007-06-07 20:38 0 ac-sh--- c:program filescommon filesYazzle1281OinAdmin.exe
2006-08-16 01:00 2,738 ac------ c:docume~1hp_ownerapplic~1wklnhst.dat
2006-07-23 00:06 0 ac------ c:docume~1hp_ownerapplic~1internaldb41.dat
2008-08-19 17:16 32,768 a--sh--- c:windowssystem32configsystemprofilelocal settingshistoryhistory.ie5mshist012008081920080820index.dat

============= FINISH: 22:13:06.12 ===============

The following is a RootRepeal Report:

ROOTREPEAL AD, 2007-2009
Scan Start Time: 2009/10/12 22:19
Program Version: Version
Windows Version: Windows XP SP3

Name: dump_atapi.sys
Image Path: C:WINDOWSSystem32Driversdump_atapi.sys
Address: 0xEDE59000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:WINDOWSSystem32Driversdump_WMILIB.SYS
Address: 0xF8BDF000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:WINDOWSsystem32driversrootrepeal.sys
Address: 0xEC856000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
Path: C:hiberfil.sys
Status: Locked to the Windows API!


I just found out that I can't go on
to install the free trial for Windows Live OneCare.

What's going on??

Merged posts. ~ OB

Attached Files

Edited by Orange Blossom, 23 October 2009 - 08:22 PM.

BC AdBot (Login to Remove)


#2 myrti



  • Malware Study Hall Admin
  • 33,779 posts
  • Gender:Female
  • Location:At home
  • Local time:03:21 PM

Posted 27 October 2009 - 12:17 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  • Please download OTL from following mirror:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards _temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!


Follow BleepingComputer on: Facebook | Twitter | Google+

#3 myrti



  • Malware Study Hall Admin
  • 33,779 posts
  • Gender:Female
  • Location:At home
  • Local time:03:21 PM

Posted 01 November 2009 - 04:19 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!


Follow BleepingComputer on: Facebook | Twitter | Google+

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users