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#1 DouglasS

DouglasS

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Posted 12 October 2009 - 02:32 PM

I'm stumped attempting to clean up a laptop running XP Pro that appears to have a number of different problems.

The browser redirects most URLs to an error message (cannot find URL) when I log in to the machine in Normal mode. Oddly, all of the search engine URLs I've tried work fine (Google, Yahoo, Lycos, Ask). Most support sites are blocked (Microsoft, AVG, Norton, Trend). The browser works fine in Safe mode.

So far I have:

Cleaned about 60 virus instances off of the machine using Trend and Norton web scans. Run MBAM multiple times (21 hits the first time, none since). Run Spybot 2 times, (1 hit the first time, none second time). Attempted to install Windows Defender, error indicated that there is a policy preventing installation (personal machine - not attached to any Active Directory).

AVG is installed but effectively useless because it cannot connect to AVGs servers for an update. When I attempt to do the update in Safe Mode it fails due to Safe Mode not allowing some of the AVG processes to launch. When I attempt to install Microsofts new virus scanner I get a message saying the machine is not registered in a country that Microsoft has approved for the virus scanner (!).

I've tried a number of other fixes, but my brain hurts too much to remember them right now....

If I'm honest, I'd have to say my efforts have only made the situation worse.

Any help you could provide would be greatly appreciated. Diagnostics follow:


DDS (Ver_09-10-12.01) - NTFSx86 NETWORK
Run by doug at 14:45:55.40 on Mon 10/12/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.502.280 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\doug\Desktop\dds.scr

============== Pseudo HJT Report ===============

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AzMixerSel] c:\program files\realtek\installshield\AzMixerSel.exe
mRun: [LManager] c:\progra~1\launch~1\QtZgAcer.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [protect_autorun] c:\program files\cpe17\CPE17AntiAutorun1330.exe /start
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [Device Detector] DevDetect.exe -autorun
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"
mRun: [WinampAgent] c:\program files\winamp\winampa.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [TMRUBottedTray] "c:\program files\trend micro\rubotted\TMRUBottedTray.exe"
dRunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1255366166375
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255366145343
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\doug\applic~1\mozilla\firefox\profiles\uzak3en8.default\
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll

============= SERVICES / DRIVERS ===============

R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-10-8 108552]
R3 TMPassthruMP;TMPassthruMP;c:\windows\system32\drivers\TMPassthru.sys [2009-10-12 206608]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-10-8 97928]
S2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-10-8 875288]
S2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-10-8 231704]
S2 isrgwz;Security Center;c:\windows\system32\svchost.exe -k netsvcs [2004-8-3 14336]
S2 RUBotted;Trend Micro RUBotted Service;c:\program files\trend micro\rubotted\TMRUBotted.exe [2009-10-12 582992]
S3 hidshim;Service for HID-KMDF Shim layer;c:\windows\system32\drivers\hidshim.sys [2009-8-19 5632]
S3 TMPassthru;Trend Micro Passthru Ndis Service;c:\windows\system32\drivers\TMPassthru.sys [2009-10-12 206608]
S3 winbondhidcir;Winbond HID CIR Receiver;c:\windows\system32\drivers\winbondhidcir.sys [2009-8-19 21504]

=============== Created Last 30 ================

2009-10-12 13:08 <DIR> --d-h--- c:\windows\system32\GroupPolicy
2009-10-12 13:08 <DIR> --d----- c:\docume~1\doug\applic~1\16creativebind
2009-10-12 12:49 31,768 a------- c:\windows\system32\wucltui.dll.mui
2009-10-12 12:49 18,456 a------- c:\windows\system32\wuaueng.dll.mui
2009-10-12 12:49 23,576 a------- c:\windows\system32\wuaucpl.cpl.mui
2009-10-12 12:49 <DIR> --d----- c:\windows\system32\SoftwareDistribution
2009-10-12 10:06 206,608 a------- c:\windows\system32\drivers\TMPassthru.sys
2009-10-12 10:06 <DIR> --d----- c:\program files\Trend Micro
2009-10-12 09:08 160,272 a------- c:\windows\system32\drivers\tmcomm.sys
2009-10-11 21:54 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-10-11 21:54 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-10-11 17:23 <DIR> --d----- c:\docume~1\doug\applic~1\Malwarebytes
2009-10-11 17:22 <DIR> --d----- c:\documents and settings\doug
2009-10-11 12:05 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-11 12:05 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-10-11 12:05 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-10-11 12:05 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-10-08 23:28 <DIR> --d----- c:\program files\TeamViewer
2009-10-08 22:28 <DIR> --d----- c:\program files\Skype
2009-10-08 21:23 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-10-08 21:17 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-10-08 21:17 76,040 a------- c:\windows\system32\drivers\avgtdix.sys.install_backup
2009-10-08 21:17 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-10-08 21:17 97,928 a------- c:\windows\system32\drivers\avgldx86.sys
2009-10-08 21:17 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-10-08 21:17 <DIR> --d----- c:\program files\AVG
2009-10-08 21:17 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-10-08 21:17 <DIR> --d----- c:\windows\system32\appmgmt
2009-10-08 19:13 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-10-08 19:11 <DIR> --d----- c:\program files\16creativebind
2009-10-06 22:14 1,813 a------- c:\windows\mozver.dat
2009-10-06 19:14 <DIR> --d----- c:\program files\Registry Easy
2009-09-27 14:39 93,138 a------- c:\windows\system32\net5211.inf
2009-09-27 14:39 21,936 a------- c:\windows\system32\net5211.cat
2009-09-27 14:39 547,072 a------- c:\windows\system32\drivers\ar5211.sys
2009-09-27 14:39 547,072 a------- c:\windows\system32\ar5211.sys
2009-09-23 20:27 705,024 a----r-- c:\windows\system32\drivers\athr.sys
2009-09-23 20:25 8 a--shr-- c:\windows\system32\Desktop_.ini
2009-09-22 21:54 2,528 a------- c:\windows\system32\settings.aaw
2009-09-22 21:54 976 a------- c:\windows\system32\history.aaw
2009-09-22 14:29 268 a---h--- C:\sqmdata19.sqm
2009-09-22 14:29 244 a---h--- C:\sqmnoopt19.sqm
2009-09-21 20:46 268 a---h--- C:\sqmdata18.sqm
2009-09-21 20:46 244 a---h--- C:\sqmnoopt18.sqm
2009-09-21 11:06 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Broadcom
2009-09-20 22:07 268 a---h--- C:\sqmdata17.sqm
2009-09-20 22:07 244 a---h--- C:\sqmnoopt17.sqm
2009-09-20 01:34 268 a---h--- C:\sqmdata16.sqm
2009-09-20 01:34 244 a---h--- C:\sqmnoopt16.sqm
2009-09-19 13:57 268 a---h--- C:\sqmdata15.sqm
2009-09-19 13:57 244 a---h--- C:\sqmnoopt15.sqm
2009-09-18 21:40 268 a---h--- C:\sqmdata14.sqm
2009-09-18 21:40 244 a---h--- C:\sqmnoopt14.sqm
2009-09-18 15:03 268 a---h--- C:\sqmdata13.sqm
2009-09-18 15:03 244 a---h--- C:\sqmnoopt13.sqm
2009-09-18 06:13 268 a---h--- C:\sqmdata12.sqm
2009-09-18 06:13 244 a---h--- C:\sqmnoopt12.sqm
2009-09-15 21:58 268 a---h--- C:\sqmdata11.sqm
2009-09-15 21:58 244 a---h--- C:\sqmnoopt11.sqm
2009-09-14 19:58 268 a---h--- C:\sqmdata10.sqm
2009-09-14 19:58 244 a---h--- C:\sqmnoopt10.sqm
2009-09-13 08:05 268 a---h--- C:\sqmdata09.sqm
2009-09-13 08:05 244 a---h--- C:\sqmnoopt09.sqm
2009-09-13 07:59 268 a---h--- C:\sqmdata08.sqm
2009-09-13 07:59 244 a---h--- C:\sqmnoopt08.sqm
2009-09-13 01:07 268 a---h--- C:\sqmdata07.sqm
2009-09-13 01:07 244 a---h--- C:\sqmnoopt07.sqm

==================== Find3M ====================

2009-09-07 03:20 66,665 a------- C:\report.zip
2009-08-26 04:46 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-08-19 17:13 114,308 a------- c:\docume~1\alluse~1\applic~1\firstlsp.reg.dat
2009-08-19 17:00 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_winbondhidcir_01005.Wdf
2009-08-19 17:00 0 a---h--- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-08-19 16:03 315,392 a------- c:\windows\HideWin.exe
2009-08-19 14:39 21,640 a------- c:\windows\system32\emptyregdb.dat
2007-04-15 17:22 161,612 a--shr-- c:\windows\system32\qtumngax.dll

============= FINISH: 14:46:04.98 ===============

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#2 Blade

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Posted 27 October 2009 - 11:01 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 Orange Blossom

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Posted 06 November 2009 - 08:42 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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