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Google redirect virus (I think) HJT Log


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#1 ohlordmyhead

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Posted 12 October 2009 - 01:17 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:08:08 PM, on 10/12/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe,userinit.exe,
O1 - Hosts: ::1 localhost
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] "%ProgramFiles%\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKCU\..\Run: [Google Update] "C:\Users\family\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - http://cdn.scan.onecare.live.com/resource/...s/wlscctrl2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: M-Audio Series II MIDI Installer (MA_CMIDI_InstallerService) - Avid Technology, Inc. - C:\Program Files\M-Audio\M-Audio Series II MIDI\MA_CMIDI_Inst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Unknown owner - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe (file missing)

--
End of file - 5829 bytes

Edited by ohlordmyhead, 12 October 2009 - 01:34 PM.


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#2 ohlordmyhead

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Posted 12 October 2009 - 01:31 PM

DDS (Ver_09-10-12.01) - NTFSx86
Run by family at 12:23:16.81 on Mon 10/12/2009
Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_15
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2047.1249 [GMT -6:00]

AV: Sunbelt VIPRE *On-access scanning disabled* (Outdated) {964FCE60-0B18-4D30-ADD6-EB178909041C}
AV: BitDefender Antivirus *On-access scanning disabled* (Outdated) {6C4BB89C-B0ED-4F41-A29C-4373888923BB}
AV: Kaspersky Anti-Virus *On-access scanning disabled* (Outdated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
SP: BitDefender Antispyware *disabled* (Updated) {8B2012EC-32D4-494F-BC03-832DB3BDF911}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Kaspersky Anti-Virus *disabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
SP: Sunbelt VIPRE *disabled* (Outdated) {9817B764-AE4E-4B29-AEE7-725B7A50BD48}
FW: BitDefender Firewall *disabled* {4055920F-2E99-48A8-A270-4243D2B8F242}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\M-Audio\M-Audio Series II MIDI\MA_CMIDI_Inst.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox 3.5 Beta 4\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\family\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=c:\windows\system32\userinit.exe,userinit.exe,
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [Google Update] "c:\users\family\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [Sidebar] "c:\program files\windows sidebar\sidebar.exe" /autoRun
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] "%ProgramFiles%\Windows Defender\MSASCui.exe" -hide
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office12\REFIEBAR.DLL
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\family\appdata\roaming\mozilla\firefox\profiles\sf5n3451.default\
FF - plugin: c:\users\family\appdata\local\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox 3.5 beta 4\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox 3.5 beta 4\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2009-5-14 107256]
R1 sbtis;sbtis;c:\windows\system32\drivers\sbtis.sys [2009-6-17 202928]
R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2009-5-14 731840]
R2 epfwwfpr;epfwwfpr;c:\windows\system32\drivers\epfwwfpr.sys [2009-5-14 93312]
S2 WRConsumerService;Webroot Client Service;"c:\program files\webroot\webrootsecurity\wrconsumerservice.exe" --> c:\program files\webroot\webrootsecurity\WRConsumerService.exe [?]

=============== Created Last 30 ================

2009-10-12 12:07 <DIR> --d----- c:\program files\Trend Micro
2009-10-04 19:31 506,368 a------- c:\windows\system32\msxml.dll
2009-10-04 19:30 <DIR> a-d----- c:\programdata\TEMP
2009-10-02 16:14 195,440 -------- c:\windows\system32\MpSigStub.exe
2009-09-28 16:54 <DIR> --d----- c:\programdata\WindowsSearch
2009-09-27 12:03 <DIR> --d----- c:\program files\ESET
2009-09-15 19:14 <DIR> --d----- c:\program files\Toontrack

==================== Find3M ====================

2009-10-12 11:22 86,016 a------- c:\windows\inf\infstrng.dat
2009-10-12 11:22 51,200 a------- c:\windows\inf\infpub.dat
2009-09-27 11:41 86,016 a------- c:\windows\inf\infstor.dat
2009-08-28 06:39 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-08-28 06:39 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-28 06:38 2,153,984 a------- c:\windows\apppatch\AcGenral.dll
2009-08-28 06:38 541,696 a------- c:\windows\apppatch\AcLayers.dll
2009-08-28 06:38 459,776 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-28 04:15 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-14 11:07 897,608 a------- c:\windows\system32\drivers\tcpip.sys
2009-08-14 10:29 104,960 a------- c:\windows\system32\netiohlp.dll
2009-08-14 10:29 17,920 a------- c:\windows\system32\netevent.dll
2009-08-14 08:16 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-08-14 08:16 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-08-14 08:16 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-08-14 08:16 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-08-14 08:16 19,968 a------- c:\windows\system32\ARP.EXE
2009-08-14 08:16 10,240 a------- c:\windows\system32\finger.exe
2009-08-14 08:16 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-07-21 15:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-21 15:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-21 15:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-21 14:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-07-17 08:35 71,680 a------- c:\windows\system32\atl.dll
2009-01-02 12:47 174 a--sh--- c:\program files\desktop.ini
2009-01-01 23:29 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-12-05 21:50 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-12-05 21:50 32,768 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-12-05 21:50 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-07-08 13:08 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-07-08 13:08 32,768 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-07-08 13:08 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-07-08 13:08 245,760 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-06-17 12:27 718,624 a--sh--- c:\windows\system32\drivers\fidbox.dat

============= FINISH: 12:28:23.45 ===============

#3 ohlordmyhead

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Posted 12 October 2009 - 01:34 PM

and the attatchment

Attached Files



#4 ohlordmyhead

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Posted 15 October 2009 - 09:13 PM

Can anyone please help me?

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 23 October 2009 - 10:18 PM.


#5 Blade81

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Posted 26 October 2009 - 02:16 AM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this do following, please.


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop. Post them back to your topic.
Download GMER here by clicking download exe -button and then saving it your desktop:
  • Double-click .exe that you downloaded
  • Click rootkit-tab and then scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log in your reply.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#6 Blade81

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Posted 04 November 2009 - 01:26 AM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a Staff member. Include the address of this thread in your request. This applies only to the original topic starter. Should you have a new issue, please start a New Topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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