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Computer freezes after installing extra RAM


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#1 suttles95

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Posted 13 September 2004 - 03:20 PM

After I had an IT expert friend install expanded memory (another 128RAM), my
computer keeps locking up. There is no pattern to it...I can be using ie and
surfing the web and it freeze up...I could be checking e-mail through
outlook, and it freeze up...the computer can be sitting there resting and it
will lock up...

My friend and I looked at the event log and the only consistent errors we
can find is with mrtRate failing to start because it can't find the specified
file...also, my CD/DVD drive has consistent errors...it just stops spinning
and communicating..

But will either of these problems cause the computer to annoyingly lock-up
for at any time for no reason...

Please help...I am a novice to computer problem diagnosing and repairing...

--Brian

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#2 JEservices

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Posted 13 September 2004 - 04:23 PM

It could be any number of things, but to narrow it down, try these:

I assuming that you ADDED to what you already had, if that is the case, the switch the RAM chips and see if you get the same errors.

In the case that you REPLACED the existing RAM, then see if your IT guy has another one to replace it. Just temporarily, to see if it is the RAM chip or not.

If the lockups are still happening at random intervals, even if you went so far as installing the old RAM back in, then it is likely that there is something wrong with the RAM slot. This part is not serviceable.

You may also want to google for 'online RAM checking'. Even if the computer does not stay on long enough for the test to finish, it will save the information on the server, and will continue, until it is complete.
We are all curious like a cat. We wonder, we ask, we learn.
Please post back when a suggestion works, so that others may learn.

#3 suttles95

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Posted 14 September 2004 - 08:12 AM

Yes,

We added another 128RAM card in addition to the one that was already on the laptop. We put it in a second available slot.

When I see him tomorrow, I will see if we can switch the two cards to see if the slot is bad.

Also, I will go online and search for online RAM checking...

--Brian

#4 Papakid

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Posted 14 September 2004 - 08:54 AM

Hi Brian,
Jason is doing a good job helping you but I thought I would add this.

Just offhand it sounds like the RAM you added is either bad or possibly isn't the right type. The quickest way to test in your situation would be to take the new RAM out and then run your PC for a while on the old RAM. If no more problems, then most likely you got a bad chip. They have a fairly high failure rate--something like 20% if I remember correctly--and if you went for bargain basement RAM it's probably higher. You can pay a little more for quality RAM but the advantage is a lower failure rate and they usually come with a warranty so you can exchange it if it is bad.

So when you talk to your friend, also ask him what type RAM you have installed and let us know.

The thing about people

is they change

when they walk away.--Mipso





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