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Virus Removal Need Help


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#1 M12 130013S

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Posted 11 October 2009 - 07:06 PM

My friend asked me if i could fix his laptop cause it had a virus
He said WindowsAntiVirusPro kept popping up
When I got the laptop WindowsAntiVirusPro was not popping up
But there is no desktop when I turn on the comp
Comp won't let me install Malwarebytes, it says that its not a win32 application
I was able to download VIPRERescue and its results came back saying I have these viruses

-Explorer32.Hijacker
-Trojan.FakeAlert
-Trojan-Downloader.Tibs.gen (v)
-Trojan-Spy.Win32.Zbot.gen (v)
-Trojan-Spy.Win32.Zbot.gen
-Trojan.Win32.Generic!VS
-Worm.Win32.Koobface (v)
-Trojan.Keygen.GJ
-WindowsAntiVirusPro
-Trojan-Win32/Alureon.gen!U
-Trojan.Win32.Crot.i
-Trojan.HTML.FakeAlert.aa (v)
-Trojan.Desote
-TrojanProxy-Win32/Koobface.gen!G
-Trojan.Win32.Monder.bzea
-Trojan-Dropper.Win32.Agent.bcvo
-Trojan.Win32.FraudPack.tnb
-Trojan.Win32.Vilsel.gxn

The laptop does not have access to internet right now and the computer i am using right now has dial-up so i can not download any big programs
I do not want to wipe the hard drive
Please help

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#2 boopme

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Posted 11 October 2009 - 07:53 PM

Well that makes things difficult.

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..


EDIT: I deleted the duplicate post you made.

Edited by boopme, 11 October 2009 - 07:55 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 M12 130013S

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Posted 13 October 2009 - 12:45 AM

Running from: C:\Users\Jason\Desktop\Win32kDiag.exe

Log file at : C:\Users\Jason\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.GroupPolicy.GpmgmtLib\2.0.0.0__31bf3856ad364e35\2.0.0.0__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_32\Microsoft.GroupPolicy.Private.GpmgmtpLib\2.0.0.0__31bf3856ad364e35\2.0.0.0__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\GAC_MSIL\Microsoft.GroupPolicy.GPOAdminGrid\2.0.0.0__31bf3856ad364e35\2.0.0.0__31bf3856ad364e35

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP4143.tmp\ZAP4143.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP862F.tmp\ZAP862F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP896A.tmp\ZAP896A.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD6AF.tmp\ZAPD6AF.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE4F1.tmp\ZAPE4F1.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Cannot access: C:\Windows\bthservsdp.dat

[1] 2009-10-12 22:35:11 12 C:\Windows\bthservsdp.dat ()

#4 M12 130013S

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Posted 13 October 2009 - 12:51 AM

i was able to get a copy of malwarebytes
started a scan, ran for a couple of seconds then quit
now when i try to run malware bytes it comes up with an error message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

#5 boopme

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Posted 13 October 2009 - 01:56 PM

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 M12 130013S

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Posted 13 October 2009 - 02:25 PM

where can i download the updates from
i still don't have internet available for the laptop

#7 boopme

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Posted 13 October 2009 - 02:56 PM

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 M12 130013S

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Posted 13 October 2009 - 07:38 PM

malwarebytes started scan, and closed out again
came up with the same error message when i tryed to re-open it

#9 boopme

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Posted 13 October 2009 - 08:07 PM

Hello we have some bad infections on here and stronger tools will be needed to clean this. You will have to get help from the HJT team . It will be a week for that. You will need to install and run other tools to fix this. The only other option will be a format.

To run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 M12 130013S

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Posted 13 October 2009 - 09:30 PM

Hey, thanks for all the help; I really appreciate it
I tryed the two programs that you suggested and the viruses blocked
So I am probably going to talk to my friend to see if I can reformat it
Once again thanks for all the help :thumbsup:

#11 boopme

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Posted 13 October 2009 - 09:35 PM

Hello again and you are welcome.

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.

==============================

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

Since we don't know exactly which infections we're dealing with here, we should take some precautions before we attempt to move files from the infected machine. Run the following on your clean computer, and make sure you insert your flash drives at the prompt.
Download and Run FlashDisinfector

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 M12 130013S

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Posted 27 October 2009 - 10:43 PM

I asked my friend if he had a cd reimage the drive and he told me that the laptop didn't come with any cds, just instruction booklets
I took a look at those and it said that you have to make a recovery cd so that if you needed to restore the comp to factory defaults you could do so, my friend did not do this
I tried doing a system restore from a restore point back in september hoping it would get rid of any files that were not on the comp on that time and restore the os. Did not work out as I planned
It restored the comp to that point but left all the files on the comp
Now Windows Police Pro is running and every time i try to run a program i get an error message saying:

Error
Debugger Detected[97]

Windows Police Pro also comes up with message telling me i am at risk and i need to buy it wich i know is bs
Windows security says that i have no virus protection because I think the virus is keeping it from running.
I am trying to get a hold of hp to see if I can get a cd to restore the computer to factory settings but until then, is there anything I can do to improve the situation the computer?

#13 boopme

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Posted 27 October 2009 - 10:57 PM

Well that would be the best. We have a new tool that may help us. We still need to get an HJT log if we want to avoid the reformat.

Can you run this. Then MBAM. I'll look back tomorrow.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 M12 130013S

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Posted 28 October 2009 - 12:52 AM

malwarebytes ran :thumbsup: , with no trouble at all
ran two scans; one quick and one full
I am going to update malwarebytes then run one more scan tommorrow to see if malwarebytes got rid of the viruses
i will keep you updated on the next scan if malwarebytes didn't get rid of all the viruses
here are the results for the first two scans i ran

QUICK SCAN

Malwarebytes' Anti-Malware 1.41
Database version: 2916
Windows 6.0.6001 Service Pack 1

10/27/2009 9:39:19 PM
mbam-log-2009-10-27 (21-39-19).txt

Scan type: Quick Scan
Objects scanned: 86817
Time elapsed: 4 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 46

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{76dc0b63-1533-4ba9-8be8-d59eb676fa02} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{76dc0b63-1533-4ba9-8be8-d59eb676fa02} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{76dc0b63-1533-4ba9-8be8-d59eb676fa02} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\antippro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\antippro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\antippro2009_100 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Windows Police Pro (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.

Files Infected:
C:\Windows\System32\dddesot.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\System32\desote.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\System32\rotscxbjhxdmue.dll (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\System32\rotscxndjieuuo.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Windows\System32\rotscxpfhkxxhc.dll (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\System32\rotscxxskieoic.dll (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\System32\rotscxxtewuexh.dll (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\Temp\rotscxppnersxdjf.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\svchasts.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\dbsinit.exe (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\wispex.html (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\i1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\i2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\i3.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\j1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\j2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\j3.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\jj1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\jj2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\jj3.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\l1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\l2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\l3.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\pix.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\t1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\t2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\up1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\up2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\w1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\w11.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\w2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\w3.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\w3.jpg (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\wt1.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\wt2.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Program Files\Windows Police Pro\tmp\images\wt3.gif (Rogue.WindowsPolicePro) -> Quarantined and deleted successfully.
C:\Windows\System32\bennuar.old (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\onhelp.htm (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\sysnet.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\ppp3.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\ppp4.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\rotscxbrbfvabm.dat (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\System32\rotscxfxnpdcft.dat (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\System32\rotscxnceqamiv.dat (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\System32\drivers\rotscxfvipipbc.sys (Rootkit.TDSS) -> Delete on reboot.
C:\Windows\System32\drivers\rotscxusyrxlst.sys (Rootkit.TDSS) -> Delete on reboot.


FULL SCAN

Malwarebytes' Anti-Malware 1.41
Database version: 2916
Windows 6.0.6001 Service Pack 1

10/27/2009 10:32:39 PM
mbam-log-2009-10-27 (22-32-39).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 218972
Time elapsed: 49 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\rotscxkjutxdxy (Rootkit.TDSS) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\rotscxttvtomwi (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9VW3MJ29\elyii[1].txt (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HT2ME7A0\buuiijjx[1].htm (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M9J3NYQE\lbblzmzax[1].htm (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Q7OB6LVI\rkhueef[1].htm (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Q7OB6LVI\qajkhhk[1].htm (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Q7OB6LVI\v2prx[1].exe (Worm.Koobface) -> Quarantined and deleted successfully.

#15 boopme

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Posted 28 October 2009 - 09:09 AM

Hello, that was good. You still had root kits showing and we need to be sure they are gone. So you will need to run post 9.
Put this topic link in your new post.
First
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log here and Reboot into normal mode.


Now do Post 9 and let me know how that went.

A note abut your TDDS malware.
A backdoor Trojan can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.

We will do our best to clean the computer of any infections seen on the log.
However, because of the nature of this Trojan, I cannot offer a total
guarantee that there are no remnants left in the system, or that the
computer will be trustworthy.

Many security experts believe that once infected with this type of Trojan,
the best course of action is to reformat and reinstall the Operating System.
Making this decision is based on what the computer is used for, and what
information can be accessed from it.
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