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Painfully Slow Starting Up and More...


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2 replies to this topic

#1 amy_d

amy_d

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Posted 11 October 2009 - 03:05 PM

Hi there,

I'm helping my mother from a distance and am not completely sure what may be troubling her computer. She's 99.9% computer illiterate so I've minimized the number of programs I've had her download and run so far. It may be coincidental but she downloaded some sort of coupon printer at about the time that she began having problems. She says she uninstalled it but it still shows up on her menu of programs. Her biggest problem is starting up--it takes ages to boot, icons are very slow to show up on the desktop. When she tries to initiate an action like clicking on the start menu, it often takes 3-4 minutes for that action to complete.

I had her run a Panda scan and I don't think she correctly saved the results. Ugh.

I then had her do the hijack this log. That's what I'm attaching. In the meantime...

She ran Spybot and it found:

doubleclick
excite
fastclick
hitbox
link synergy
mediaplex
search pixiebar hijacker
web friends live

She checked all of those and fixed. She rebooted, same issues.

I had her do msconfig from the RUN menu. She says that she received a message saying unable to find it. I had her run it again, ensuring she typed correctly. Again, same message.

Next I had her download Avira, as she had attempted to uninstall Trend's antivirus before and I wasn't sure what was up with her and any sort of anti virus software. She was unable to get the download to complete. It started. Then poof. Like I said, everything is super laggy. And she sometimes clicks buttons that I can't see.

I had her clean her cache. That's as far as I've gotten on defrag/system checks etc.

I want to get on Messenger and look at her desktop but walking her through the signup will take some time. In the meantime, can someone please take a look at this file? Thanks so much.

Amy

Attached Files



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#2 syler

syler

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Posted 26 October 2009 - 06:07 PM

Hello,

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Then please post back here with the following:
  • log.txt
  • info.txt
Thanks

unite.jpg


#3 syler

syler

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Posted 30 October 2009 - 09:36 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

unite.jpg





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