I'm helping my mother from a distance and am not completely sure what may be troubling her computer. She's 99.9% computer illiterate so I've minimized the number of programs I've had her download and run so far. It may be coincidental but she downloaded some sort of coupon printer at about the time that she began having problems. She says she uninstalled it but it still shows up on her menu of programs. Her biggest problem is starting up--it takes ages to boot, icons are very slow to show up on the desktop. When she tries to initiate an action like clicking on the start menu, it often takes 3-4 minutes for that action to complete.
I had her run a Panda scan and I don't think she correctly saved the results. Ugh.
I then had her do the hijack this log. That's what I'm attaching. In the meantime...
She ran Spybot and it found:
search pixiebar hijacker
web friends live
She checked all of those and fixed. She rebooted, same issues.
I had her do msconfig from the RUN menu. She says that she received a message saying unable to find it. I had her run it again, ensuring she typed correctly. Again, same message.
Next I had her download Avira, as she had attempted to uninstall Trend's antivirus before and I wasn't sure what was up with her and any sort of anti virus software. She was unable to get the download to complete. It started. Then poof. Like I said, everything is super laggy. And she sometimes clicks buttons that I can't see.
I had her clean her cache. That's as far as I've gotten on defrag/system checks etc.
I want to get on Messenger and look at her desktop but walking her through the signup will take some time. In the meantime, can someone please take a look at this file? Thanks so much.