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Access to Internet randomly cuts off after accessing the web.


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7 replies to this topic

#1 Kaisaki

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Posted 11 October 2009 - 03:04 PM

Well...I'm using the Window Vista Home Professional Edition so I don't know if that has to do with anything but for some reason, after I surf the web for a certain amount of time (or when I change websites quickly), either firefox loses connection to the internet or the computer itself loses connection to the internet. When switching back to IE and surfing the web for a while, the computer itself seems to not send any signal to the internet. I can access AIM but when trying to go online to play a game or surf the web, I can't access it.
The only way to solve this problem is that I restart the computer. Though when the computer seems to not be able to connect to the internet, it takes the computer an awfully long time to restart (including logging off and what not) - 2+ minutes.

And since I'm using the Window Vista Home Professional Edition, I don't know how to use ComboFix to solve this problem since ComboFix doesn't seem to work with the Home Professional Edition (or I can't seem to find a topic on it).

Any help would be appreciated. Thank you.

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#2 Kaisaki

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Posted 11 October 2009 - 03:07 PM

I have also constantly scanned the computer using AVG,Avast, and the Windows Security scan thingy. This also includes defragging the computer and checking the disk (scan for and recovery of bad sectors).

#3 garmanma

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Posted 11 October 2009 - 10:11 PM

using AVG,Avast, and the Windows Security scan thingy

You should only have one AV installed at a time

I don't know how to use ComboFix to solve this problem since ComboFix doesn't seem to work with the Home Professional Edition (or I can't seem to find a topic on it).


ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

==================================


I doubt if you are infected, but try this scan


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

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#4 Kaisaki

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Posted 13 October 2009 - 11:52 AM

It really wasn't much just this.
RegUBP2b-home.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;

So I'm doubting that is it. As well the thing keeps on telling me about something with HOSTS files like it would be restore to its default state and something. I clicked yes so I'm hoping that was the right decision so besides that, nothing else.

As well, I only used both AVG and Avast at separate time, uninstalling one and installing the other to see if they could fix this problem. Right now, I only have AVG if that means anything.

Edited by Kaisaki, 13 October 2009 - 11:54 AM.


#5 garmanma

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Posted 13 October 2009 - 06:20 PM

Running Dr Web might fix your connection problem

he thing keeps on telling me about something with HOSTS files like it would be restore to its default state

This can be attributed to to many malware scan tools sometimes
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#6 Kaisaki

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Posted 13 October 2009 - 07:26 PM

I did run it but it didn't fix it unfortunately =(. The only thing in the log was in the last post XD

RegUBP2b-home.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;

#7 garmanma

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Posted 14 October 2009 - 06:01 PM

Are you using Spybot's Teatimer function? it needs to be disabled before you make any type of changes or it will block them

Seeing how this is a connection problem and not malware, I suggest you post your problem here:
Web Browsing/Email and Other Internet Applications
http://www.bleepingcomputer.com/forums/f/14/web-browsingemail-and-other-internet-applications/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 Kaisaki

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Posted 14 October 2009 - 08:28 PM

Yes I am, and I'll try it again with it being deactivated. I'll try the other forum, thanks for helping.




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