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Windows Antivirus Pro,Spyware Doctor

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#1 jason e

jason e

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Posted 11 October 2009 - 11:41 AM

Hello everyone.

I've been here before. But it was a couple years ago and I am on a different computer now. This was a helpful group before and I have high hopes in resolving the problems I am now having.

My machine got Windows Antivirus Pro (WAP) on it somehow. I have taken several steps to get rid of it and have been unsuccessful.

When the problem was discovered my internet browsing capabilities were hampered by pop-ups. This computer had no antivirus protection or firewall software. I could not use the control panel to access software. I tried without success to delete the offending software through Windows Explorer and that was completely unsuccessful.

I had to start the computer in safe-mode to access the internet. I was able to download and install Avast antivirus home edition. I also installed Firefox. I did not get a firewall program at that time.

From that point WAP was not a problem except that it would pop-up with IE (not sure what version at this point). In an attempt to erradicate WAP I downloaded PC Tools' Spyware Doctor. At that point things started to go downhill. Performance has tanked. I tried installing Zone Alarm and cannot finish that process.
I am able to do most everything I need except for Windows Explorer is not functioning properly, i.e. does not show the contents of the "C" drive. Also IE is somehow hampered. Also my Restart function has ceased functioning.

I have not changed any registry entries since I downloaded Spyware Doctor.

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#2 Computer Pro

Computer Pro

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Posted 11 October 2009 - 06:12 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

Edited by Computer Pro, 11 October 2009 - 06:14 PM.

Computer Pro

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