Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infection


  • Please log in to reply
15 replies to this topic

#1 mikey1234

mikey1234

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 11 October 2009 - 11:29 AM

I was informend after sending a file with a zip attachemnt that the attachment contained a virus. (I was never told what the virus is.) The individual indicated that his security program found it. I am using webroot 6.0 with all updates and the file has been on my computer for years. (scanned many times with nothing ever identified) He sent me a file that was called combofix and said to run it (after deleting some characters after the .exe). He said that this "program" would fix my problem. I ran it and it came up with a log. Can anyone help?

thanks...

I know I did this out of order. I never would have ran this first if I would have found this site...

Edited by mikey1234, 11 October 2009 - 12:36 PM.


BC AdBot (Login to Remove)

 


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:15 AM

Posted 11 October 2009 - 06:13 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 mikey1234

mikey1234
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 13 October 2009 - 09:42 AM

Thanks for your prompt response.

I am running the malwarebytes as I write this on the "infected" computer. I am running windows XP service pack 2 (I believe) I have webroot 6.0 antivirus with antispyware, window washer 6.5.

My system is extreeeeemly slow most specifically on the net.
My firewall keeps turning off.
at times my cursor moves on its own..

Thanks I will post the log when completed...

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,386 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:15 AM

Posted 13 October 2009 - 09:59 AM

He sent me a file that was called combofix and said to run it

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 mikey1234

mikey1234
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 13 October 2009 - 10:18 AM

quietman,

I don't understand your post.... I already conceeded that I was WRONG in running combofix... I did not know about this forum before I ran it....

Edited by mikey1234, 13 October 2009 - 10:19 AM.


#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,386 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:15 AM

Posted 13 October 2009 - 10:35 AM

Indicating you ran CF out of order...until you found our site is not the same as indicating you were aware of the reasons not to use the tool. As such, I provided the reason to be sure you knew. It was not intended as chastisement, but a word of caution and education as to why you should not be using CF if you were not already aware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 mikey1234

mikey1234
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 13 October 2009 - 02:18 PM

You are correct I should have indicated that in finding your site I became aware of the dangers of running CF without assistance...

Computer Pro:

Below is the log from Malware:


Malwarebytes' Anti-Malware 1.41
Database version: 2954
Windows 5.1.2600 Service Pack 3

10/13/2009 3:07:20 PM
mbam-log-2009-10-13 (15-07-20).txt

Scan type: Full Scan (C:\|)
Objects scanned: 144251
Time elapsed: 1 hour(s), 27 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:15 AM

Posted 13 October 2009 - 05:58 PM

Ok, now lets run another scan:

Please run ATF and SAS:
Credits to Boopme

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#9 mikey1234

mikey1234
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 13 October 2009 - 06:34 PM

Computer Pro,

what should be checked???

"Under Scanner Options make sure the following are checked (leave all others unchecked):"

#10 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:15 AM

Posted 13 October 2009 - 06:46 PM

Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

Those should be the only boxes checked
Computer Pro

#11 mikey1234

mikey1234
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 13 October 2009 - 06:47 PM

do i boot into windows xp or recovery console?

It will not let me log on as the administrator.... I cannot remember my password

Running the second scan now.. will post asap
thanks

Edited by mikey1234, 13 October 2009 - 06:56 PM.


#12 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:15 AM

Posted 13 October 2009 - 06:59 PM

Boot into Windows Xp. And if you are trying to login under the account named "Administrator", then just simply push the enter key to logon when prompted for a password.
Computer Pro

#13 mikey1234

mikey1234
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 13 October 2009 - 08:35 PM

here is the log..

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/13/2009 at 09:09 PM

Application Version : 4.29.1002

Core Rules Database Version : 4102
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 01:14:10

Memory items scanned : 310
Memory threats detected : 0
Registry items scanned : 4157
Registry threats detected : 0
File items scanned : 17800
File threats detected : 1

Trojan.Agent/Gen
C:\SYSTEM VOLUME INFORMATION\_RESTORE{68A08858-AF91-45F0-B1E1-D80D231F59B6}\RP407\A0128115.EXE

#14 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:15 AM

Posted 15 October 2009 - 06:38 PM

Which account was that scan run under?
Computer Pro

#15 mikey1234

mikey1234
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:15 AM

Posted 15 October 2009 - 06:41 PM

My account.. not administrator.... as I have forgotten the passsword I have never log in as the administrator....

Running it right now as the administrator..

Edited by mikey1234, 15 October 2009 - 07:01 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users