My wife's laptop has a rootkit problem and it is preventing it from running most malware, antivirus or sometimes even accessing certain webpages. She has been having this problem for a week and she has tried all kinds of "security solutions" and none have worked so far. Usually I can solve these problems myself but this one has me stumped. After reading few articles on this site I have donwloaded some of the tools mentioned here and got some mixed results. I should mention that the computer is running Vista Home Basic SP1. DDS starts to run, opens a command window and quits before anything is written to it. RootRepeal has behaved like most other anti-malwares, it started to run, quit and now when I try to run it I get a message to the effect of "Windows can not access the specified device, path or file. Check that you have the appropriate permissions" even though I am logged in as an administrator. OTL did not report a problem, GMER reported a rootkit problem but did nothing about it. I have downloaded and installed Combofix (I know, I know it was a dangerous thing to do and i was not going to complain if it had ruined my OS , which it obviously did not) but reported a rootkit problem as well and rebooted the machine but the problem is still there.
I have attached all the logs I was able to get with the tools mentioned above as well as win32KDiag and avenger. I also have the log from combofix but have not included it as it says not to until asked.
All help would be greatly appreciated and I promise not to run combofix again except with supervision ;)
Thank you in advance for your help