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RootKit Problem. Can't run Malware Programs


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2 replies to this topic

#1 Saiid

Saiid

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Posted 11 October 2009 - 08:13 AM

Hi,
My wife's laptop has a rootkit problem and it is preventing it from running most malware, antivirus or sometimes even accessing certain webpages. She has been having this problem for a week and she has tried all kinds of "security solutions" and none have worked so far. Usually I can solve these problems myself but this one has me stumped. After reading few articles on this site I have donwloaded some of the tools mentioned here and got some mixed results. I should mention that the computer is running Vista Home Basic SP1. DDS starts to run, opens a command window and quits before anything is written to it. RootRepeal has behaved like most other anti-malwares, it started to run, quit and now when I try to run it I get a message to the effect of "Windows can not access the specified device, path or file. Check that you have the appropriate permissions" even though I am logged in as an administrator. OTL did not report a problem, GMER reported a rootkit problem but did nothing about it. I have downloaded and installed Combofix (I know, I know it was a dangerous thing to do and i was not going to complain if it had ruined my OS :( , which it obviously did not) but reported a rootkit problem as well and rebooted the machine but the problem is still there.
I have attached all the logs I was able to get with the tools mentioned above as well as win32KDiag and avenger. I also have the log from combofix but have not included it as it says not to until asked.
All help would be greatly appreciated and I promise not to run combofix again except with supervision ;)
Thank you in advance for your help

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#2 schrauber

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Posted 26 October 2009 - 02:52 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 31 October 2009 - 11:04 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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