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Norman detected an infection diagnosed W32/Packed_B in a Spotify file, what to do?


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#1 afranz

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Posted 11 October 2009 - 08:09 AM

I ran a Norman virus scan the other day, and Norman detected a suspected virus diagnosed W32/Packed_B in Spotify.exe. It put it in quarantine, and now Spotify wonīt work. I tried to reinstall it but the same problem appeared again. Before, I could open the program but it wouldnīt connect to the internet, and a popup came up saying Norman had detected this virus (by the way, Norman is also acting a bit weird: for example nothing happens when i click the Help-button in the popup window). Now, I canīt open Spotify at all. Right now I have three files in quarantine: spotify.exe, Spotify.Upgrader.exe and Spotify.Upgrader.exe again. Same diagnose. I tried to use Virus Total to see if it is a false alarm or not, but when I do that I canīt find the files.

So: how do I know if this is a bad virus or not? And if it is: how can I get rid of it AND make Spotify work? And if itīs not bad: how do I get Norman to understand that it should let this file pass?

I have Windows XP.

Edited by afranz, 11 October 2009 - 08:11 AM.


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#2 girl-cott

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Posted 12 October 2009 - 01:19 AM

I'm having the exact same problem, except that I only have SpotifyUpgrader.exe in Norman's quarantine. I can open Spotify but it stays offline (and thus doesn't work) and the Norman popup (with the useless help button as well!) pops up.

They had a similar issue with McAfee earlier on so I'm inclined to believe there's no real virus this time either...

#3 quietman7

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Posted 12 October 2009 - 07:50 AM

If you suspect a detection was a "false positive", then you should contact and advise the vendor that their program is being detected as a threat. In many cases they will work with the anti-virus techs in an attempt to resolve the detection. Most anti-virus vendors have instructions for file submissions posted on their web sites. Once a file is received, a technician can examine it in more detail and provide a report letting you know the results. Please refer to Norman Support: Potential false postive virus alarm.
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