I ran a Norman virus scan the other day, and Norman detected a suspected virus diagnosed W32/Packed_B in Spotify.exe. It put it in quarantine, and now Spotify wonīt work. I tried to reinstall it but the same problem appeared again. Before, I could open the program but it wouldnīt connect to the internet, and a popup came up saying Norman had detected this virus (by the way, Norman is also acting a bit weird: for example nothing happens when i click the Help-button in the popup window). Now, I canīt open Spotify at all. Right now I have three files in quarantine: spotify.exe, Spotify.Upgrader.exe and Spotify.Upgrader.exe again. Same diagnose. I tried to use Virus Total to see if it is a false alarm or not, but when I do that I canīt find the files.
So: how do I know if this is a bad virus or not? And if it is: how can I get rid of it AND make Spotify work? And if itīs not bad: how do I get Norman to understand that it should let this file pass?
I have Windows XP.
Edited by afranz, 11 October 2009 - 08:11 AM.