Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Norman detected an infection diagnosed W32/Packed_B in a Spotify file, what to do?

  • Please log in to reply
2 replies to this topic

#1 afranz


  • Members
  • 1 posts
  • Local time:05:48 AM

Posted 11 October 2009 - 08:09 AM

I ran a Norman virus scan the other day, and Norman detected a suspected virus diagnosed W32/Packed_B in Spotify.exe. It put it in quarantine, and now Spotify wonīt work. I tried to reinstall it but the same problem appeared again. Before, I could open the program but it wouldnīt connect to the internet, and a popup came up saying Norman had detected this virus (by the way, Norman is also acting a bit weird: for example nothing happens when i click the Help-button in the popup window). Now, I canīt open Spotify at all. Right now I have three files in quarantine: spotify.exe, Spotify.Upgrader.exe and Spotify.Upgrader.exe again. Same diagnose. I tried to use Virus Total to see if it is a false alarm or not, but when I do that I canīt find the files.

So: how do I know if this is a bad virus or not? And if it is: how can I get rid of it AND make Spotify work? And if itīs not bad: how do I get Norman to understand that it should let this file pass?

I have Windows XP.

Edited by afranz, 11 October 2009 - 08:11 AM.

BC AdBot (Login to Remove)


#2 girl-cott


  • Members
  • 1 posts
  • Local time:06:48 AM

Posted 12 October 2009 - 01:19 AM

I'm having the exact same problem, except that I only have SpotifyUpgrader.exe in Norman's quarantine. I can open Spotify but it stays offline (and thus doesn't work) and the Norman popup (with the useless help button as well!) pops up.

They had a similar issue with McAfee earlier on so I'm inclined to believe there's no real virus this time either...

#3 quietman7


    Bleepin' Janitor

  • Global Moderator
  • 52,087 posts
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:48 PM

Posted 12 October 2009 - 07:50 AM

If you suspect a detection was a "false positive", then you should contact and advise the vendor that their program is being detected as a threat. In many cases they will work with the anti-virus techs in an attempt to resolve the detection. Most anti-virus vendors have instructions for file submissions posted on their web sites. Once a file is received, a technician can examine it in more detail and provide a report letting you know the results. Please refer to Norman Support: Potential false postive virus alarm.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users