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First one virus then another please help


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#1 thesane1

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Posted 10 October 2009 - 11:38 PM

Ok so for 2 days I have been trying to get security tool off of my computer. I think Malware thing finally got rid of. Computer was working fine then something else hit. I did a yahoo antispy scan and it said I had HexdoorE so I deleted that. Then did another scan from Malware and it found Luravufa.dll and I deleted that. Now I am sitting and waiting for the next one to pop up. I have started a post in another section with a rootrepeal thing but I also did the other scans and though I would post them here. It is almost 1 am and been working on this non stop all day. Please if you can help me I would be so happy . I know that I am outdated and everything BUT computer was running fine.

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#2 thesane1

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Posted 11 October 2009 - 10:50 AM

Could really use help with this. I know everybody is busy I am just at my wits end.

Hello thesane1,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 12 October 2009 - 05:56 PM.


#3 shelf life

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Posted 25 October 2009 - 06:52 AM

Hi thesane1,

Sorry for the delay. If you still need help simply reply to my post and we can begin.

How Can I Reduce My Risk to Malware?





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