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Computer Freezes When Running Full MBAM Scan or Super AntiSpyware Scan


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#1 yossarian23

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Posted 10 October 2009 - 07:35 PM

In the past day, my computer has been very tempermental. I am running Vista Home Premium and have been for about 2 months without any issues. I run Avira Antivir and Kaspersky Internet Security in the background. I ran a full Kaspersky scan and have no issues. Antivir has not found anything either, except for HP false positives. When I run Ad-Aware and Spybot scans, nothing shows up. I also ran CCleaner to scrub temp files and registry. Also, a quick scan with MBAM was clean.

But when I try to run a full scan in MBAM or SuperAntiSpyware, the computer hangs. This usually happens when the screen saver kicks in. So I disabled the screen saver, but it still happens. I cannot access anything at that point and have to power off from the power supply (ctl alt delete won't work).

Does anyone have any thoughts?

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#2 garmanma

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Posted 10 October 2009 - 08:34 PM

Try disabling your anti-virus for the scans
Just remember to turn it back on
Also disable Spybot's Teatimer function if you use it

Edited by garmanma, 10 October 2009 - 08:36 PM.

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#3 yossarian23

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Posted 10 October 2009 - 09:30 PM

Did that. I checked my Event Viewer and have a few errors. This one has been recurring.

A parity error was detected on \Device\RaidPort0.

Reset to device, \Device\RaidPort0, was issued.

But I am not running any drives in a RAID setup. I have 2 internal SATA drives and 1 external USB drive.

I also get the WMI Event ID 10 error, but I am hoping that is a symptom of the other items.

#4 yossarian23

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Posted 10 October 2009 - 11:28 PM

I get a SMART HDD error when I run the HP diagnostic at startup. I suppose that could be the problem, but I am surprised since I just got the computer 45 days ago.

#5 garmanma

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Posted 11 October 2009 - 03:46 PM

I get a SMART HDD error

I just got the computer 45 days ago.


Send it back. Your hard drive is getting ready to fail
To verify the S.M.A.R.T. error you can go to the support site for the manufacturer of the hard drive and download their diagnostic utility
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#6 yossarian23

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Posted 11 October 2009 - 05:28 PM

I get a SMART HDD error

I just got the computer 45 days ago.


Send it back. Your hard drive is getting ready to fail
To verify the S.M.A.R.T. error you can go to the support site for the manufacturer of the hard drive and download their diagnostic utility


Already in process. Amazing considering how new it is. After much pain and suffering, I was able to clean it up enough to back files up. That was a major challenge.

Is there any chance that this could be a board problem? I have less faith in HP to deliver a good board than to deliver a good drive.

#7 garmanma

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Posted 11 October 2009 - 07:03 PM

A bad batch of hard drives is more common than you think
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#8 yossarian23

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Posted 12 October 2009 - 09:36 AM

A bad batch of hard drives is more common than you think


Thanks. I ran the WD diagnostic. Quick scan is fine, but the extended scan hangs at the same place every time, so I guess it is pretty clear it is the drive. That's too bad. But that's why you create the recovery discs.

That being said, by simply recovering bad sectors, I was able to make the drive usable without major crashes until I get the new one in a few days.




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