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Can't delete program


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3 replies to this topic

#1 KEngland

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Posted 10 October 2009 - 12:12 PM

Hi and hello to everyone. I am new here :flowers:

I have Windows 2000 SP4
I have 2 issues:

#1) I have a program that I was not aware of installing.
Its name is "windows protection suite" I am to assume, because of its behavor, it is no relation to the real windows suite.
It is not listed in my add and remove programs
It has an icon on my desktop and in the lower bar.
When I send it to the recycle bin, AND delete the bin's contents.....it re-installs itself> either without prompting or upon restart. Can someone tell me how to rid myself (and the computer) of this permanently?

#2) I use IE 6 SP1
On most websites the content is too small to read. This has happened recently. I do not know how to change this.
Can anyone help?

Please let me know if you need additional information.

:thumbsup: Thank you for taking the time to read this....I really hope I can receive help!
Sincerely!

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#2 Guest_The weatherman_*

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Posted 10 October 2009 - 01:17 PM

Moved from Windows NT/2000/2003 to a more appropriate forum. Tw

#3 m0le

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Posted 10 October 2009 - 05:38 PM

Hi KEngland,

Well spotted! That is a rogue antivirus and we need to remove it as a priority.

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

MBAM targets this "suite" so we should be able to remove it. :thumbsup:
Posted Image
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#4 starcraftmaster

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Posted 10 October 2009 - 11:03 PM

Hi and hello to everyone. I am new here :flowers:


#2) I use IE 6 SP1
On most websites the content is too small to read. This has happened recently. I do not know how to change this.
Can anyone help?

Please let me know if you need additional information.

:thumbsup: Thank you for taking the time to read this....I really hope I can receive help!
Sincerely!



to make text bigger
when in IE6 hold ctrl and scroll up or down to make the test bigger or smaller




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