Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

system problem or malware/virus?


  • This topic is locked This topic is locked
8 replies to this topic

#1 mbwiles

mbwiles

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Location:Winston-Salem, NC
  • Local time:06:53 PM

Posted 10 October 2009 - 11:57 AM

I am running XP and my computer seems to boot fine. However, I cannot seem to open any program or file.

1) Nothing happens when I double-click an icon.
2) I cannot right-click an icon to get a menu.
3) I cannot select an item from the start menu, either with the mouse or a keyboard command.
4) Ctrl+alt+del command does not seem to work.

Am going to see if I can start up in Safe mode and run anti-malware software (or anything) that way.

Help?

Edited by The weatherman, 10 October 2009 - 01:05 PM.
Moved from XP to a more appropriate forum. Tw


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:06:53 PM

Posted 11 October 2009 - 09:14 PM

Can you open Task Manager?
Let us know if you can get into safe mode
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 mbwiles

mbwiles
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Location:Winston-Salem, NC
  • Local time:06:53 PM

Posted 25 October 2009 - 06:51 PM

I can't seem to open Task Manager (at least using Ctl+Alt-Del) but I can get into safe mode where I can run programs & click normally.

I will try running all of my anti-spyware/anti-malware but don't know if I can update any of them since I don't have an internet connection in safe mode.

Advice?

#4 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:06:53 PM

Posted 25 October 2009 - 07:34 PM

Try safe mode w/networking
or you can download these tools to a thumb drive or burn to a CD

:trumpet:
Please download to your Desktop

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr

When you double-click on the Desktop icon, a small DOS window will open and the application will run on it's own
It should only take a few minutes and it will close by itself

Do not reboot the machine

===============================

:flowers:
Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

===============================

:thumbsup:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 mbwiles

mbwiles
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Location:Winston-Salem, NC
  • Local time:06:53 PM

Posted 25 October 2009 - 09:30 PM

I was able to run scans in Safe Mode. The only objects the programs appeared to remove were tracking cookies; however, I was able to boot into Normal & run the rkill.scr. I could also run a Malwarebytes Anti-Malware scan. It came up with nothing, but here is the report:

Malwarebytes' Anti-Malware 1.41
Database version: 3033
Windows 5.1.2600 Service Pack 3

10/25/2009 9:38:52 PM
mbam-log-2009-10-25 (21-38-52).txt

Scan type: Quick Scan
Objects scanned: 151854
Time elapsed: 18 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


In addition, I downloaded, installed & ran RootRepeal, and here is that report:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/25 21:41
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_iaStor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iaStor.sys
Address: 0xA2E68000 Size: 872448 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0x9EEF0000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\windows\temp\sqlite_7ucwnnt4wwxx53v
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_h3tydg8zosqexji
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_wesh8yfatnlmq1w
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcafee_z20plcnjxm93zr2
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_tnkbxbrwmdq0wkb
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\brannon wiles\local settings\temp\etilqs_4k6d8agzuvolfbioh4zt
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\brannon wiles\local settings\temp\etilqs_jduknul2ja8gdaml6pgg
Status: Allocation size mismatch (API: 8192, Raw: 0)

Path: c:\documents and settings\brannon wiles\local settings\temp\etilqs_kqkhslhfed0ncxxuyaag
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\brannon wiles\local settings\temp\etilqs_vd7ux2ueigbfmlubcbjt
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: C:\Documents and Settings\Brannon Wiles\Local Settings\Application Data\Microsoft\Outlook\MBWOUT~1.PST:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "<unknown>" at address 0xba79c23e

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0xba79c234

#: 063 Function Name: NtDeleteKey
Status: Hooked by "<unknown>" at address 0xba79c243

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "<unknown>" at address 0xba79c24d

#: 098 Function Name: NtLoadKey
Status: Hooked by "<unknown>" at address 0xba79c252

#: 122 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0xba79c220

#: 128 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0xba79c225

#: 193 Function Name: NtReplaceKey
Status: Hooked by "<unknown>" at address 0xba79c25c

#: 204 Function Name: NtRestoreKey
Status: Hooked by "<unknown>" at address 0xba79c257

#: 247 Function Name: NtSetValueKey
Status: Hooked by "<unknown>" at address 0xba79c248

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xa30850b0

==EOF==

#6 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:06:53 PM

Posted 26 October 2009 - 05:23 PM

Try two more for me please

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 mbwiles

mbwiles
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Location:Winston-Salem, NC
  • Local time:06:53 PM

Posted 26 October 2009 - 07:18 PM

Thanks - see below for the logs. BTW, it seemed like the rkill.scr program just ran itself without my double-clicking just a few moments ago when SpyWare Terminator was scanning (which I had started before I saw this last post from you).


LOG 1

Running from: C:\Documents and Settings\Brannon Wiles\My Documents\Downloads\Win32kDiag.exe

Log file at : C:\Documents and Settings\Brannon Wiles\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!




LOG 2

Volume in drive C has no label.
Volume Serial Number is 1C2A-D078

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 06:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 06:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\SYSTEM32

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\SYSTEM32

04/13/2008 08:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\SYSTEM32

04/13/2008 08:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
9 File(s) 1,932,288 bytes
0 Dir(s) 103,808,942,080 bytes free

#8 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:06:53 PM

Posted 27 October 2009 - 06:19 PM

Hooked by "" at address 0xba79c25c
Go ahead and follow the instructions below using the Root Repeal log



Now that you were successful in creating a RR log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,112 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:53 PM

Posted 30 October 2009 - 10:33 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/268011/help-hooked-by-unknown-at-address/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users