Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

remove dealassistant


  • Please log in to reply
3 replies to this topic

#1 bevodette

bevodette

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:23 PM

Posted 10 October 2009 - 10:14 AM

Hello -
I am running windows xp and have gotten a program that I cannot delete, it is called dealassistant. Does anyone know how to remove it?
Thanks for any and all help!

Edited by The weatherman, 10 October 2009 - 10:27 AM.
Moved from XP to a more appropriate forum. Tw


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:23 PM

Posted 10 October 2009 - 10:35 AM

Hello and welcome. Let's run these i think we will get it.
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 edmil

edmil

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:04:23 PM

Posted 12 October 2009 - 07:20 AM

Hello Boopme ! i use the help yo gave to the user bevodett and did what you oriented her so here are my results!!:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/11/2009 at 08:07 PM

Application Version : 4.29.1002

Core Rules Database Version : 4158
Trace Rules Database Version: 2085

Scan type : Complete Scan
Total Scan Time : 02:01:51

Memory items scanned : 276
Memory threats detected : 0
Registry items scanned : 5643
Registry threats detected : 1
File items scanned : 68001
File threats detected : 4

Trojan.Dropper/Gen-NV
[SfKg6wIPuSpdcduD7] C:\DOCUMENTS AND SETTINGS\OWNER\APPLICATION DATA\MICROSOFT\WINDOWS\OULWSV.EXE
C:\DOCUMENTS AND SETTINGS\OWNER\APPLICATION DATA\MICROSOFT\WINDOWS\OULWSV.EXE

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@ad.m5prod[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@at.atwola[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\owner@microsoftwlmessengermkt.112.2o7[1].txt

now from the other results Malware Anti-Malware:

Malwarebytes' Anti-Malware 1.41
Database version: 2944
Windows 5.1.2600 Service Pack 3

10/11/2009 8:32:02 PM
mbam-log-2009-10-11 (20-32-02).txt

Scan type: Quick Scan
Objects scanned: 95218
Time elapsed: 11 minute(s), 45 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
C:\Documents and Settings\Owner\Application Data\DealAssistant\dealassistant.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\dealassistant (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\DealAssistant (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dealassistant (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Owner\Application Data\DealAssistant (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Owner\Application Data\DealAssistant\dealassistant.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Application Data\DealAssistant\config.cfg (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Application Data\DealAssistant\DAUninstall.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Do I keep the downloads of these programs now? and another question why we have to put on quarantine instead of deleting them? THANK YOU! :thumbsup:

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,593 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:23 PM

Posted 12 October 2009 - 07:27 AM

Hello edmil

boopme's instructions were for bevodette.

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
The BC Staff
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users