Posted 10 October 2009 - 01:02 PM
Yes it is. Many times, some of the more common malware can be quickly gotten rid of, either by using particular Anti-spyware software application, or by following the instructions in a Self-help Guide. If yours is one of these, then you will be given instructions and links. If, however, the problem is more complex, or needs individual guidance to remove, you will be given instructions for posting some different logs that will help identify the precise problem.
Whereof one cannot speak, thereof one should be silent.