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Recovered from rogue program.


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2 replies to this topic

#1 pfajai

pfajai

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Posted 10 October 2009 - 02:56 AM

I had to reload XP Pro operating system. Initially warning in task bar showed a red circle with a white X saying I exceeded user profile storage. I could not open antivirus programs or hijackthis. Desktop said my computer was infected. Eventually lost Start menu & icons. After pulling a allnighter I got computer running nicely. Would like to have DDS, Attach, & Ark logs looked over by an expert for any suggestion or potential problems.
Thank You

DDS (Ver_09-09-29.01) - NTFSx86
Run by Dell at 2:43:58.87 on Sat 10/10/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2179 [GMT -4:00]

AV: Spyware Doctor with AntiVirus *On-access scanning enabled* (Updated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Lavasoft Ad-Watch Live! Anti-Virus *On-access scanning disabled* (Updated) {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\palmOne\AlarmApp.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Cobian Backup 9\Cobian.exe
C:\Program Files\Cobian Backup 9\cbInterface.exe
C:\Documents and Settings\Dell\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\alarmm~1.lnk - c:\program files\palmone\AlarmApp.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palmone\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\point3~1.lnk - c:\program files\microsoft hardware\mouse\point32.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {00000075-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/voxacm.CAB
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1255061198265
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://go.divx.com/plugin/DivXBrowserPlugin.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255061261234
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli romenepo.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dell\applic~1\mozilla\firefox\profiles\kmpvsx1q.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbarff\components\vmAVGConnector.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-7-4 64160]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-10-8 206256]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-23 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-5-23 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-23 108552]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-9-15 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-9-15 74480]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-23 297752]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1028432]
R2 Nero BackItUp Scheduler 4.0;Nero BackItUp Scheduler 4.0;c:\program files\common files\nero\nero backitup 4\NBService.exe [2008-9-29 935208]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-10-8 348824]
R2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-10-8 1097096]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-9-15 7408]
S2 SOFTLOK;SOFTLOK; [x]
S3 Ad-Watch Connect Filter;Ad-Watch Connect Kernel Filter;\??\c:\windows\system32\drivers\nsdriver.sys --> c:\windows\system32\drivers\NSDriver.sys [?]
S3 Ad-Watch Real-Time Scanner;AW Real-Time Scanner;\??\c:\windows\system32\drivers\awrtpd.sys --> c:\windows\system32\drivers\AWRTPD.sys [?]
S3 cpuz131;cpuz131;\??\c:\docume~1\dell\locals~1\temp\cpuz131\cpuz_x32.sys --> c:\docume~1\dell\locals~1\temp\cpuz131\cpuz_x32.sys [?]

=============== Created Last 30 ================

2009-10-10 00:21 <DIR> --d----- c:\program files\Cobian Backup 9
2009-10-09 22:37 <DIR> --d----- c:\docume~1\dell\applic~1\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
2009-10-09 22:19 <DIR> --d----- c:\documents and settings\dell\IGC
2009-10-09 22:07 245,408 -----r-- c:\windows\system32\unicows.dll
2009-10-09 22:06 <DIR> --d----- c:\program files\IGC
2009-10-09 12:29 <DIR> --d----- c:\program files\Trend Micro
2009-10-09 04:31 274,288 a------- c:\windows\system32\mucltui.dll
2009-10-09 04:31 16,736 a------- c:\windows\system32\mucltui.dll.mui
2009-10-09 02:48 100,352 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-10-09 02:47 11,067,392 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-10-09 02:47 1,985,536 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-10-09 02:47 594,432 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-10-09 02:47 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-10-09 02:47 55,296 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-10-09 02:47 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-10-09 00:37 572,557 -c------ c:\windows\system32\dllcache\rtuner.wmv
2009-10-09 00:36 5,971 -c------ c:\windows\system32\dllcache\events.js
2009-10-09 00:36 294,912 -c------ c:\windows\system32\dllcache\dlimport.exe
2009-10-09 00:36 381,425 -c------ c:\windows\system32\dllcache\copycd.wmv
2009-10-09 00:36 9,585 -c------ c:\windows\system32\dllcache\controls.css
2009-10-09 00:36 8,298 -c------ c:\windows\system32\dllcache\contents.htm
2009-10-09 00:36 6,878 -c------ c:\windows\system32\dllcache\controls.js
2009-10-09 00:36 184,959 -c------ c:\windows\system32\dllcache\compact.wmz
2009-10-09 00:36 773 -c------ c:\windows\system32\dllcache\cnth.gif
2009-10-09 00:36 773 -c------ c:\windows\system32\dllcache\cnt.gif
2009-10-09 00:36 772 -c------ c:\windows\system32\dllcache\cntd.gif
2009-10-09 00:36 760 -c------ c:\windows\system32\dllcache\cloapph.gif
2009-10-09 00:36 717 -c------ c:\windows\system32\dllcache\cloapp.gif
2009-10-09 00:36 999 -c------ c:\windows\system32\dllcache\bktrh.gif
2009-10-09 00:20 272,128 -c------ c:\windows\system32\dllcache\bthport.sys
2009-10-09 00:20 153,088 -c------ c:\windows\system32\dllcache\triedit.dll
2009-10-09 00:20 203,136 -c------ c:\windows\system32\dllcache\rmcast.sys
2009-10-09 00:18 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-10-09 00:18 1,315,328 -c------ c:\windows\system32\dllcache\msoe.dll
2009-10-09 00:18 333,952 -c------ c:\windows\system32\dllcache\srv.sys
2009-10-09 00:18 331,776 -c------ c:\windows\system32\dllcache\msadce.dll
2009-10-09 00:18 691,712 -c------ c:\windows\system32\dllcache\inetcomm.dll
2009-10-09 00:17 337,408 -c------ c:\windows\system32\dllcache\netapi32.dll
2009-10-09 00:17 1,106,944 -c------ c:\windows\system32\dllcache\msxml3.dll
2009-10-08 22:07 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-10-08 22:07 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-10-08 22:07 <DIR> --d----- c:\docume~1\dell\applic~1\SUPERAntiSpyware.com
2009-10-08 14:44 <DIR> --d----- c:\docume~1\dell\applic~1\Malwarebytes
2009-10-08 14:44 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-08 14:44 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-10-08 14:44 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-10-08 14:44 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-10-08 11:35 571,392 ac------ c:\windows\system32\dllcache\tintlgnt.ime
2009-10-08 11:34 5,632 ac------ c:\windows\system32\dllcache\kbdheb.dll
2009-10-08 11:33 173,602 ac------ c:\windows\system32\dllcache\c_10008.nls
2009-10-08 11:31 488 a---hr-- c:\windows\system32\logonui.exe.manifest
2009-10-08 11:31 749 a---hr-- c:\windows\WindowsShell.Manifest
2009-10-08 11:31 749 a---hr-- c:\windows\system32\wuaucpl.cpl.manifest
2009-10-08 11:31 749 a---hr-- c:\windows\system32\sapi.cpl.manifest
2009-10-08 11:31 749 a---hr-- c:\windows\system32\nwc.cpl.manifest
2009-10-08 11:31 749 a---hr-- c:\windows\system32\ncpa.cpl.manifest
2009-10-08 11:30 <DIR> --d-h--- c:\program files\WindowsUpdate
2009-10-08 11:30 16,384 ac------ c:\windows\system32\dllcache\isignup.exe
2009-10-08 11:20 24,661 ac------ c:\windows\system32\dllcache\spxcoins.dll
2009-10-08 11:20 13,312 ac------ c:\windows\system32\dllcache\irclass.dll
2009-10-08 11:20 24,661 a------- c:\windows\system32\spxcoins.dll
2009-10-08 11:20 13,312 a------- c:\windows\system32\irclass.dll
2009-10-08 11:19 10,559 a----r-- c:\windows\SETCD.tmp
2009-10-08 11:19 22,339 a----r-- c:\windows\SETCC.tmp
2009-10-08 11:19 37,484 ac------ c:\windows\system32\dllcache\MW770.CAT
2009-10-08 11:19 13,472 ac------ c:\windows\system32\dllcache\HPCRDP.CAT
2009-10-08 11:19 8,574 ac------ c:\windows\system32\dllcache\IASNT4.CAT
2009-10-08 11:19 7,710 ac------ c:\windows\system32\dllcache\OEMBIOS.CAT
2009-10-08 11:19 1,042,903 ac------ c:\windows\system32\dllcache\SP2.CAT
2009-10-08 11:19 797,189 ac------ c:\windows\system32\dllcache\NT5IIS.CAT
2009-10-08 11:19 399,645 ac------ c:\windows\system32\dllcache\MAPIMIG.CAT
2009-10-08 11:19 13,753 a----r-- c:\windows\SET91.tmp
2009-10-08 11:19 1,086,058 a----r-- c:\windows\SET84.tmp
2009-10-08 11:19 1,042,903 a----r-- c:\windows\SET81.tmp
2009-10-08 07:21 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-10-08 07:21 206,256 a------- c:\windows\system32\drivers\PCTCore.sys
2009-10-08 07:21 86,888 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-10-08 07:21 7,396 a------- c:\windows\system32\drivers\pctcore.cat
2009-10-08 07:20 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-10-08 07:20 <DIR> --d----- c:\program files\common files\PC Tools
2009-10-08 07:20 <DIR> --d----- c:\program files\Spyware Doctor
2009-10-08 07:20 <DIR> --d----- c:\docume~1\dell\applic~1\PC Tools
2009-10-08 01:06 136 a------- C:\divqh.dat
2009-10-08 01:05 25,088 a------- C:\houkh.exe
2009-10-08 01:05 9,216 a------- C:\wridiint.exe

==================== Find3M ====================

2009-10-08 11:29 22,748 ac------ c:\windows\system32\emptyregdb.dat
2009-09-21 20:05 15,688 a------- c:\windows\system32\lsdelete.exe
2009-08-28 09:40 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-28 09:40 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-23 17:00 922,112 -------- c:\windows\system32\imapi2fs.dll
2009-08-23 17:00 426,496 -------- c:\windows\system32\imapi2.dll
2009-08-06 19:23 215,904 a------- c:\windows\system32\muweb.dll
2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-03 15:07 403,816 a------- c:\windows\system32\OGACheckControl.dll
2009-08-03 15:07 322,928 a------- c:\windows\system32\OGAAddin.dll
2009-08-03 15:07 230,768 a------- c:\windows\system32\OGAEXEC.exe
2009-07-29 00:37 119,808 a------- c:\windows\system32\t2embed.dll
2009-07-29 00:37 81,920 a------- c:\windows\system32\fontsub.dll
2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll
2009-06-24 01:50 28,520 ac------ c:\docume~1\dell\applic~1\GDIPFONTCACHEV1.DAT
2009-06-20 22:44 5,723,432 ac------ c:\program files\common files\AdvrCntr4
2009-06-20 22:43 5,723,432 ac------ c:\program files\common files\AdvrCntr4.bak
2009-01-11 02:47 87,608 ac------ c:\docume~1\dell\applic~1\inst.exe
2009-01-11 02:47 47,360 ac------ c:\docume~1\dell\applic~1\pcouffin.sys

============= FINISH: 2:45:22.23 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 25 October 2009 - 06:11 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
    Direct Download
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • RootRepeal log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 30 October 2009 - 04:10 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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