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Unknown problems with performance...unaware if virus etc.


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31 replies to this topic

#1 hurtinunit

hurtinunit

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Posted 10 October 2009 - 02:03 AM

Hello,

For about 2 months now my computer's performance (speed, function, features) are becoming worse and worse and at times don't work or completely cause my system to shut down.

It is hard to be specific but multiple windows in explorer will cause huge delays, cause non-responsive programs and also shut the system down. I have 3 power plan options and generally run at "high performance" when multitasking...though unless the computer is plugged in, the screen brightness is so dull you can barely see anything -this is a new problem as the screen brightness was never an issue when unplugged. Some programs like flash player will stop working and lock up the system as well as media players such as MPCstar have caused my system to lock and shut down.

For about a day or so, many sites would open and a new window would pop up telling me that my system was vulnerable and to run a scan and download this and that...I did not. As well, I ran into a trojan that my anti-virus found and hopefully dealt with...but I can't be sure now.

I run AVG 8.5, Ad-Aware and use CCleaner on a 2009 Acer laptop. I assume that if my scans come back finding nothing but tracking cookies that the system is fine; however, I don't know how else these issues would be occurring. One other thing I notice is that more and more files are skipped during scan as they are "locked". The list seems to be growing for some reason.

Any help is greatly appreciated as I am well out of my league...hopefully it's an easy solution. My DDS is below and the other files are attached.

Cheers.


DDS (Ver_09-09-29.01) - NTFSx86
Run by hurtinunit at 0:31:18.76 on 10/10/2009
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.2.1033.18.1790.751 [GMT -6:00]

SP: Lavasoft Ad-Watch Live! *enabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\taskeng.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\Dwm.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\HURTIN~1\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\PLFSetI.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10b.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\hurtinunit\Desktop\dds.scr
C:\Windows\system32\conime.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.ca/
mStart Page = hxxp://en.ca.acer.yahoo.com
mDefault_Page_URL = hxxp://en.ca.acer.yahoo.com
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: BitComet Helper: {39f7e362-828a-4b5a-bcaf-5b79bfdfea60} - c:\program files\bitcomet\tools\BitCometBHO_1.3.3.2.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\x86\eDSloader.exe
mRun: [eAudio] "c:\acer\empowering technology\eaudio\eAudio.exe"
mRun: [LManager] c:\progra~1\launch~1\QtZgAcer.EXE
mRun: [Acer Product Registration] "c:\program files\acer\acer registration\ACE1.exe" /startup
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [PLFSetI] c:\windows\PLFSetI.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
StartupFolder: c:\users\hurtin~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\users\hurtin~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &D&ownload &with BitComet - c:\program files\bitcomet\BitComet.exe/AddLink.htm
IE: &D&ownload all video with BitComet - c:\program files\bitcomet\BitComet.exe/AddVideo.htm
IE: &D&ownload all with BitComet - c:\program files\bitcomet\BitComet.exe/AddAllLink.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://c:\program files\bitcomet\tools\BitCometBHO_1.3.3.2.dll/206
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-7-8 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-27 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-27 108552]

=============== Created Last 30 ================

2009-10-08 22:49 <DIR> --d----- c:\programdata\WindowsSearch
2009-10-06 08:54 195,440 -------- c:\windows\system32\MpSigStub.exe
2009-09-29 14:43 <DIR> --d----- c:\program files\common files\HP
2009-09-29 14:37 130,979 a------- c:\windows\hpoins12.dat

==================== Find3M ====================

2009-10-09 10:28 28,314 a------- c:\programdata\nvModes.dat
2009-10-09 10:28 28,314 a------- c:\progra~2\nvModes.dat
2009-09-02 23:53 122,824 a------- c:\windows\hpoins14.dat
2009-09-02 23:46 143,360 a------- c:\windows\inf\infstrng.dat
2009-09-02 23:46 86,016 a------- c:\windows\inf\infstor.dat
2009-09-02 23:46 51,200 a------- c:\windows\inf\infpub.dat
2009-08-28 20:30 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-28 20:30 458,752 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-28 20:30 2,159,616 a------- c:\windows\apppatch\AcGenral.dll
2009-08-28 20:30 542,720 a------- c:\windows\apppatch\AcLayers.dll
2009-08-28 18:27 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-28 18:14 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-08-23 00:34 665,600 a------- c:\windows\inf\drvindex.dat
2009-08-20 07:38 28,314 a------- c:\users\hurtin~1\appdata\roaming\nvModes.dat
2009-08-15 17:49 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-15 17:49 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-14 10:27 904,776 a------- c:\windows\system32\drivers\tcpip.sys
2009-08-14 09:53 17,920 a------- c:\windows\system32\netevent.dll
2009-08-14 07:49 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-08-14 07:49 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-08-14 07:49 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-08-14 07:49 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-08-14 07:49 19,968 a------- c:\windows\system32\ARP.EXE
2009-08-14 07:49 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-08-14 07:49 10,240 a------- c:\windows\system32\finger.exe
2009-08-14 07:48 30,720 a------- c:\windows\system32\drivers\tcpipreg.sys
2009-08-14 07:48 105,984 a------- c:\windows\system32\netiohlp.dll
2009-08-05 11:26 410,984 a------- c:\windows\system32\deploytk.dll
2009-08-03 11:44 170,456 a------- c:\windows\hpqins00.dat
2009-07-18 10:01 78,336 a------- c:\windows\system32\ieencode.dll
2009-07-18 05:35 828,416 a------- c:\windows\system32\wininet.dll
2009-07-17 07:54 71,680 a------- c:\windows\system32\atl.dll
2009-07-15 06:40 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-07-15 06:39 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-07-15 06:39 4,096 a------- c:\windows\system32\dxmasf.dll
2009-07-15 06:39 7,680 a------- c:\windows\system32\spwmp.dll
2009-03-29 13:47 0 a------- c:\users\hurtin~1\appdata\roaming\wklnhst.dat
2008-01-20 20:57 174 a--sh--- c:\program files\desktop.ini
2006-11-02 06:39 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 06:39 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 06:39 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 06:39 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 0:32:08.50 ===============

Attached Files



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#2 hurtinunit

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Posted 20 October 2009 - 11:57 AM

Ok, Maybe the title of my problem isn't attracting the proper attention???

Computer performance strangness aside...here are the issues that I am concerned about. I do a lot of personal business from my computer so security is important to me. Any help is appreciated. Thanks

"Some programs like flash player will stop working and lock up the system as well as media players such as MPCstar have caused my system to lock and shut down. For about a day or so, many sites would open and a new window would pop up telling me that my system was vulnerable and to run a scan and download this and that...I did not. As well, I ran into a trojan that my anti-virus found and hopefully dealt with...but I can't be sure now.

I run AVG 8.5, Ad-Aware and use CCleaner on a 2009 Acer laptop. I assume that if my scans come back finding nothing but tracking cookies that the system is fine; however, I don't know how else these issues would be occurring. One other thing I notice is that more and more files are skipped during scan as they are "locked". The list seems to be growing for some reason."

I have since run into blasters and also had a IP inform me that they recommended shutting down my connection due to many, many coneection attempts to the internet (even though I only had 2 connections and possibly a couple updates checking like usual.

Thanks again.

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 23 October 2009 - 11:40 PM.


#3 Elise

Elise

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Posted 25 October 2009 - 06:11 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
    Direct Download
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • RootRepeal log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#4 hurtinunit

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Posted 29 October 2009 - 11:40 AM

Hello Elise,

Thank you for your time and sorry for my delay. I have had to resort to using free public wireless so I am rarely online lately. I appreciate this service as I have used it before and I will gladly donate with PayPal.


Description: Slow performance, getting slower with time. Computer performance strangness aside...here are the issues that I am concerned about:

Some programs like flash player will stop working and lock up the system as well as media players (Flash) and others like MPCstar have caused my system to lock and shut down. More frequesntly even while using an A/V toolbar, many sites would open and a new window would pop up telling me that my system was vulnerable and to run a scan and download this and that...I did not. As well, I ran into a trojan that my anti-virus found and hopefully dealt with...but I can't be sure now.

I run AVG 8.5, Ad-Aware and use CCleaner on a 2009 Acer laptop. I assume that if my scans come back finding nothing but tracking cookies that the system is fine; however, I don't know how else these issues would be occurring. One other thing I notice is that more and more files are skipped during scan as they are "locked". The list of locked files seems to be growing for some reason."

I have since run into blasters and also had a IP inform me that they recommended shutting down my connection due to many, many coneection attempts to the internet (even though I only had 2 connections and possibly a couple updates checking like usual.

Scans: Here are my scans as requested:

DDS Scan:

DDS (Ver_09-10-26.01) - NTFSx86
Run by hurtinunit at 10:17:46.69 on 29/10/2009
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.2.1033.18.1790.576 [GMT -6:00]

SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Windows\PLFSetI.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Users\HURTIN~1\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Users\hurtinunit\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MIXY023W\dds[1].scr
C:\Windows\system32\conime.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.ca/
mStart Page = hxxp://en.ca.acer.yahoo.com
mDefault_Page_URL = hxxp://en.ca.acer.yahoo.com
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: BitComet Helper: {39f7e362-828a-4b5a-bcaf-5b79bfdfea60} - c:\program files\bitcomet\tools\BitCometBHO_1.3.3.2.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\x86\eDSloader.exe
mRun: [eAudio] "c:\acer\empowering technology\eaudio\eAudio.exe"
mRun: [LManager] c:\progra~1\launch~1\QtZgAcer.EXE
mRun: [Acer Product Registration] "c:\program files\acer\acer registration\ACE1.exe" /startup
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [PLFSetI] c:\windows\PLFSetI.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\hurtin~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\users\hurtin~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &D&ownload &with BitComet - c:\program files\bitcomet\BitComet.exe/AddLink.htm
IE: &D&ownload all video with BitComet - c:\program files\bitcomet\BitComet.exe/AddVideo.htm
IE: &D&ownload all with BitComet - c:\program files\bitcomet\BitComet.exe/AddAllLink.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://c:\program files\bitcomet\tools\BitCometBHO_1.3.3.2.dll/206
IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-7-8 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-27 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-27 108552]

=============== Created Last 30 ================

2009-10-17 23:29:33 0 d-----w- c:\program files\Bodog Poker
2009-10-15 04:00:58 218624 ----a-w- c:\windows\system32\msv1_0.dll
2009-10-15 03:59:33 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-10-15 03:59:29 834048 ----a-w- c:\windows\system32\wininet.dll
2009-10-15 03:59:15 3600456 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-10-15 03:59:15 3548216 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-10-15 03:56:49 60928 ----a-w- c:\windows\system32\msasn1.dll
2009-10-15 03:56:19 144896 ----a-w- c:\windows\system32\drivers\srv2.sys
2009-10-15 03:55:56 604672 ----a-w- c:\windows\system32\WMSPDMOD.DLL
2009-10-10 21:57:03 0 d-----w- c:\programdata\Apple
2009-10-09 04:49:49 0 d-----w- c:\programdata\WindowsSearch
2009-10-06 14:54:04 195440 ------w- c:\windows\system32\MpSigStub.exe
2009-09-29 20:43:01 0 d-----w- c:\program files\common files\HP
2009-09-29 20:37:03 130979 ----a-w- c:\windows\hpoins12.dat

==================== Find3M ====================

2009-10-29 00:06:13 28314 ----a-w- c:\programdata\nvModes.dat
2009-10-12 06:40:55 15688 ----a-w- c:\windows\system32\lsdelete.exe
2009-09-03 05:53:03 122824 ----a-w- c:\windows\hpoins14.dat
2009-09-03 05:46:21 86016 ----a-w- c:\windows\inf\infstor.dat
2009-09-03 05:46:21 51200 ----a-w- c:\windows\inf\infpub.dat
2009-09-03 05:46:21 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-08-29 00:27:49 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-29 00:14:38 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-23 06:34:54 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-08-23 06:25:50 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2009-08-20 13:38:56 28314 ----a-w- c:\users\hurtin~1\appdata\roaming\nvModes.dat
2009-08-18 05:33:52 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-15 23:49:28 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-08-14 15:53:34 17920 ----a-w- c:\windows\system32\netevent.dll
2009-08-14 13:49:20 9728 ----a-w- c:\windows\system32\TCPSVCS.EXE
2009-08-14 13:49:18 17920 ----a-w- c:\windows\system32\ROUTE.EXE
2009-08-14 13:49:18 11264 ----a-w- c:\windows\system32\MRINFO.EXE
2009-08-14 13:49:15 27136 ----a-w- c:\windows\system32\NETSTAT.EXE
2009-08-14 13:49:14 8704 ----a-w- c:\windows\system32\HOSTNAME.EXE
2009-08-14 13:49:14 19968 ----a-w- c:\windows\system32\ARP.EXE
2009-08-14 13:49:13 10240 ----a-w- c:\windows\system32\finger.exe
2009-08-14 13:48:02 105984 ----a-w- c:\windows\system32\netiohlp.dll
2009-08-05 17:26:57 410984 ----a-w- c:\windows\system32\deploytk.dll
2009-08-03 17:44:36 170456 ----a-w- c:\windows\hpqins00.dat
2008-01-21 02:57:01 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 10:19:26.83 ===============



Root Repeal:
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/29 10:25
Program Version: Version 1.3.5.0
Windows Version: Windows Vista SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\Windows\System32\Drivers\dump_atapi.sys
Address: 0x8BFEA000 Size: 32768 File Visible: No Signed: -
Status: -

Name: dump_dumpata.sys
Image Path: C:\Windows\System32\Drivers\dump_dumpata.sys
Address: 0x8BFDF000 Size: 45056 File Visible: No Signed: -
Status: -

Name: rootrepeal[1].sys
Image Path: C:\Windows\system32\drivers\rootrepeal[1].sys
Address: 0xA1482000 Size: 49152 File Visible: No Signed: -
Status: -

Processes
-------------------
Path: System
PID: 4 Status: Locked to the Windows API!

Path: C:\Windows\System32\audiodg.exe
PID: 1284 Status: Locked to the Windows API!

==EOF==

Thanks Again!

#5 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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  • Local time:09:35 PM

Posted 29 October 2009 - 01:41 PM

Hello hurtinunit,

P2P WARNING
-------------------
Going over your logs I noticed that you have BitComet and FrostWire installed.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall BitComet and FrostWire, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.



POKER WARNING
--------------------

Your logs show that you have been visiting online poker sites with applets installed on your computer. I know that you may use these programs on a regular basis but I think it's important to note that often these kind of programs are installed with other unwanted software, namely spyware or adware. Due to this I strongly suggest that you uninstall these programmes if you do not use them anymore or did not install these programs yourself on purpose.
There are so many online poker games out there these days that it is close to impossible to keep track of whether a program is infected or not. Should you have installed this online poker game on purpose and wish to continue using this, you may ignore this. Should you decide to uninstall the program, then you can do so by following the below steps:
  • Go to Start > Control Panel > Add or Remove Programs.
  • Remove the following poker programs (if they are present):
    Bodog Poker
If you are unsure of how to use Add or Remove Programs, the please see this tutorial


COMBOFIX
---------------
Please download ComboFix from one of these locations:Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the [b]C:\ComboFix.txt
in your next reply.


[b]In your next reply, please include the following:
  • Combofix.txt

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 hurtinunit

hurtinunit
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Posted 30 October 2009 - 04:37 PM

Hello Elise,

Hope your day is going well.

I had a few problems with running combofix. Once I got it figured it it stated that there was a rootkit and that it needed to reboot. When it rebooted, nothing happened and I had to run combofix again. This worked and my report is attached.

Thanks!

Attached Files



#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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  • Local time:09:35 PM

Posted 31 October 2009 - 02:45 AM

Hello hutrinunit,

I am a bit puzzled about your Combofix problem. Were you asked to note something down regarding the rootkit? also, after the reboot when you restarted Combofix, did it run through all stages again? Did you notice any rookit name in the message you got? I am asking because I see no evidence whatsoever combofix detected a rootkit.

Also, please let me know how things are running right now.

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.


In your next reply, please include the following:
  • MBAM log

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#8 hurtinunit

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Posted 02 November 2009 - 02:29 PM

Hi Elise,

Unfortunately I am still relying on a sketchy public acces wifi connection so things are slow on my end. I haven't been able to complete the MBAM yet but will as soon as I can get a decent connection.

About the combo fix...

It did not ask me to write anything down...just said it needed to reboot. When it did reboot, I had to manually start it again but yes it wen't through the stages and completed the report. Not sure what else to add about that...

Thanks

#9 Elise

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Posted 02 November 2009 - 02:40 PM

Okay, I will wait for your MBAM log, no hurry, take your time :(

regards, Elise


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#10 hurtinunit

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Posted 02 November 2009 - 02:47 PM

Hi Elise,

No malware detected..here is the log:

Malwarebytes' Anti-Malware 1.41
Database version: 3089
Windows 6.0.6002 Service Pack 2

02/11/2009 12:31:16 PM
mbam-log-2009-11-02 (12-31-16).txt

Scan type: Quick Scan
Objects scanned: 91684
Time elapsed: 14 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thanks

#11 Elise

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Posted 02 November 2009 - 03:08 PM

Hello hutrinunit,

Thats looking good so far. Can you please tell me what problems you are still having?

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
In your next reply, please include the following:
  • ESET online scan results
  • A description of any remaining problems.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#12 Elise

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Posted 05 November 2009 - 06:05 AM

Hello, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 hurtinunit

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Posted 05 November 2009 - 09:21 PM

Hello Elise,

Yes , I am still here. I hope you don't lose patience with me and my situation. Unfortunately, I am still relying on public access wifi. As such I have had really slow connection speeds. It has been hard to download and run some of the scanners but when I can fully complete the ESET scan I will post it asap.

To answer one of your questions. I am still experiencing odd things...I guess the mysterious "found rootkit" disapearance act that we had with Malwarebytes is the prime example. There just seem to be weird glitches and performance issues. Who knows it may all be attributed to Windows Vista ;) . The bottom line is that I like to use my computer for business and pleasure. On occasion I enter sensitive information with online banking etc. and I also download music as well. I realize that in doing so I am vulnerable; therefore, I just want to be absolutely sure I am not missing something.

Thank you!

Edited by hurtinunit, 05 November 2009 - 09:36 PM.


#14 Elise

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Posted 06 November 2009 - 05:09 AM

Its no problem if you need some more time, just let me know, so I will be aware that you haven't abandoned the topic :(

Let me know if you encounter any problems with the steps I provided.

regards, Elise


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#15 hurtinunit

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Posted 07 November 2009 - 01:13 PM

Hi Elise,

So I ran the ESET scan and no threats were found. It didn't provide a scan log.

Thanks




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