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Cannot run MBAM


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7 replies to this topic

#1 wububu10

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Posted 09 October 2009 - 09:45 PM

Help!! I cannot run MBAM.exe and when I am on the internet, random pops keep appearing.

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#2 boopme

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Posted 09 October 2009 - 10:27 PM

Hello...
Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..

***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

***

Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide
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#3 wububu10

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Posted 10 October 2009 - 08:26 AM

Thank you so much for the advice. However, I still cannot run mbam and the pop ups are still there. Renaming the file did not work and renaming the extensions did not work. Also, when I did the command prompt and typed "regsvr32 mbamext.dll", "regsvr32 ssubtmr6.dll", "regsvr32 vbalsgrid6.ocx", and "regsvr32 zlib.d," the computer said it could not find any of the files I typed in. I know that at least mbamext.dll exists. What do I do now?

#4 boopme

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Posted 10 October 2009 - 09:23 AM

Ok then,we'll try this now.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 wububu10

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Posted 10 October 2009 - 02:49 PM

I ran RootRepeal. Here is the report


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/10 15:37
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: catchme.sys
Image Path: C:\ComboFix\catchme.sys
Address: 0xA8FA8000 Size: 31744 File Visible: No Signed: -
Status: -

Name: Combo-Fix.sys
Image Path: Combo-Fix.sys
Address: 0xF7667000 Size: 60416 File Visible: No Signed: -
Status: -

Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA8AFA000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79C5000 Size: 8192 File Visible: No Signed: -
Status: -

Name: PROCEXP90.SYS
Image Path: C:\WINDOWS\system32\Drivers\PROCEXP90.SYS
Address: 0xF79F1000 Size: 6464 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA7279000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\windows\temp\sqlite_dvo1dijikckffqd
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_8pv2saa3z8nsjbh
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_9dqv6xumzrza8gn
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_9ujavb4fy5grygt
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\brian\local settings\temp\~df6561.tmp
Status: Allocation size mismatch (API: 24576, Raw: 0)

Path: c:\documents and settings\brian\local settings\temp\~dfd20a.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

==EOF==

#6 boopme

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Posted 10 October 2009 - 08:25 PM

It looks like there is a rootkit variant in this log. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.


Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 wububu10

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Posted 10 October 2009 - 10:02 PM

Thanks Boopme for all your help. I will definitely keep you posted.

#8 Orange Blossom

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Posted 11 October 2009 - 12:24 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/263615/cannot-run-mbamexe/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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