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Can't remove PACKED.GENERIC.254 VIRUS


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5 replies to this topic

#1 ndutyme

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Posted 09 October 2009 - 02:04 PM

Help
I have been trying to remove this virus for two days and still it is showin up.

It first started out with the securitytool virus and would not let me se the desktop nor open anything.

I was able to find that and remove it. I then turnred off system restore and tried several times to remove the PACked. Generic.254 virus, but it is still not coming off. I tried to download spybot and malwarebytes, but it doesn't install or open properly.

Please help. I work at a healthcare industry and I need this pc clean, before it spreads.



(((I HAD PLACE THIS I ANOTHER AREA, HOWEVER I WAS GETTING VIEWS BUT NO REPLYS))) I MUST HAVE PLACED IN THE WRONG FORUM PREVIOUSLY

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#2 garmanma

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Posted 09 October 2009 - 02:44 PM

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr


================================================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 ndutyme

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Posted 09 October 2009 - 03:39 PM

Here is the info
Step1
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/09 15:17
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xAA8EB000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79D4000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA9F7C000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

==EOF==
Step 2
Running from: C:\Documents and Settings\HP_Administrator\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\HP_Administrator\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!


Step 3
Volume in drive C is HP_PAVILION
Volume Serial Number is 5FCB-ED0F

Directory of C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

08/09/2004 04:00 PM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

08/09/2004 04:00 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

08/09/2004 04:00 PM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\system32\dllcache

08/09/2004 04:00 PM 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

08/09/2004 04:00 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

08/09/2004 04:00 PM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Total Files Listed:
9 File(s) 1,930,752 bytes
0 Dir(s) 171,702,095,872 bytes free

#4 garmanma

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Posted 10 October 2009 - 05:44 PM

Let's try one more please



Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad
  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 ndutyme

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Posted 12 October 2009 - 08:23 AM

The computer owner decided to reformat the harddrive. Thanks for your help.

#6 garmanma

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Posted 12 October 2009 - 05:03 PM

It is best
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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