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Not able to run HJT or any anti-virus


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8 replies to this topic

#1 dorkasaur

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Posted 09 October 2009 - 01:24 PM

Recently our computer has started acting up. At first I noticed it wouldn't download updates for AVG, so I thought it might be a problem with that version, I uninstalled and tried to install Avast instead. I also downloaded Spybot Search and Destroy.
Neither one would install, I get errors on each one, something generic like can't establish a connection.

The second thing that started happening was AIM and Xfire stopped connecting at all. We've tried various older and newer ones of each, but haven't had any luck.

So, after trying everything else I knew to do, I started back from a restore point, which helped nothing. I ran Malware Bytes and Windows Defender before the restore, nothing came up then.


so after the restore I ran ComboFix, MalwareBytes and Windows Defender. MWB and WD didn't come up with anything, but I know there must be something going on.
ComboFix apparently quarantined all/most of the files associated with FireFox, so it stopped working, which is fine if it has some nasty virus. but I tried to uninstall/reinstall and it won't work, it comes up with a connection can't be established.
and the only way I got it to install was to have my fiance' download the setup, put it on a USB and then install in safe mode.

As for the other problems;
when saving a file, particularly one associated with a malware/virus protection program, the computer simply makes it disappear, it'll download, but it never makes it to the destination file, it just never shows up.

I ran CleanMyPC via the USB stick from my fiance', and it fixed multiple registry errors and whatnot, but when trying to move the folder to this computer, all the files except the readme and text files poofed into thin air, yet again.


I've tried to run AVG, but it just never opens when I click it, and it doesn't show in the running programs/applications.

any help would be appreciated!

Edit:
also not able to run web based virus scans.

Edited by dorkasaur, 09 October 2009 - 03:07 PM.


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#2 garmanma

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Posted 09 October 2009 - 08:23 PM

Welcome to BC


:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=============================================


:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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#3 dorkasaur

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Posted 10 October 2009 - 12:13 AM

Thank you for your help! :thumbsup:



I had some trouble with both RootRepeal and Win32kDiag,
I couldn't get either one to download correctly from here, so I downloaded them from a different computer, loaded them onto a USB stick and put them on the desktop from there.

The first time I ran RootRepeal it ran for a while then when it got to scanning c:\windows\winsxs\manifests it sat there for quite a while, then it gave me a blank pop up with an X and OK, so I clicked OK, and the scan stopped.
the second time the same thing happened, except before it had time to quit itself I stopped it in hopes of getting some kind of log, no such luck.
I tried a third time and it wouldn't scan at all, kept giving odd errors with a bunch of numbers, also threw a lot of error logs, I do have those so I'll include them.

ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP2
Exception Code: 0xc0000005
Exception Address: 0x773a7409
Attempt to read from address: 0x00000000

ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP2
Exception Code: 0xc0000005
Exception Address: 0x00422bf2
Attempt to read from address: 0x00000004


ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP2
Exception Code: 0xc0000005
Exception Address: 0x771b9d72
Attempt to write to address: 0x00000000


ROOTREPEAL CRASH REPORT
-------------------------
Windows Version: Windows Vista SP2
Exception Code: 0xc0000005
Exception Address: 0x773a7605
Attempt to read from address: 0x00000000

I think that's all.

Win32kDiag also had trouble, here's the log.




Running from: C:\Users\Rob\Desktop\Win32kDiag.exe

Log file at : C:\Users\Rob\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-10-09 16:21:32 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-10-09 16:21:20 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-10-09 16:21:23 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-10-09 16:21:23 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

[1] 2009-10-09 16:22:31 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl ()


Finished!




and here's the log from the CMD prompt


Volume in drive C is COMPAQ
Volume Serial Number is 70BB-FF3B

Directory of C:\Windows\ERDNT\cache

04/11/2009 02:28 AM 177,152 scecli.dll

Directory of C:\Windows\ERDNT\cache

04/11/2009 02:28 AM 592,896 netlogon.dll
2 File(s) 770,048 bytes

Directory of C:\Windows\System32

04/11/2009 02:28 AM 177,152 scecli.dll

Directory of C:\Windows\System32

04/11/2009 02:28 AM 592,896 netlogon.dll
2 File(s) 770,048 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6000.16386_none_35d7205fdc305e3e

11/02/2006 05:46 AM 176,640 scecli.dll
1 File(s) 176,640 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_380de25bd91b6f12

01/19/2008 03:36 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.18005_none_39f95b67d63d3a5e

04/11/2009 02:28 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6000.16386_none_fb80f5473b0ed783

11/02/2006 05:46 AM 559,616 netlogon.dll
1 File(s) 559,616 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_fdb7b74337f9e857

01/19/2008 03:35 AM 592,384 netlogon.dll
1 File(s) 592,384 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.18005_none_ffa3304f351bb3a3

04/11/2009 02:28 AM 592,896 netlogon.dll
1 File(s) 592,896 bytes

Total Files Listed:
10 File(s) 3,815,936 bytes
0 Dir(s) 170,247,122,944 bytes free

#4 garmanma

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Posted 10 October 2009 - 06:48 PM

Let's try this one




Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad
  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 dorkasaur

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Posted 10 October 2009 - 09:58 PM

Wasn't able to download, but used the second method and it worked fine.
the CMD box stayed open once it generated a log, but I doubt it matters either way.

the first time I ran it I forgot to run as administrator, which does apparently make a difference, as it didn't list as many things the first time and the CMD box didn't disappear the first time (it did the second) and also the second time the peek.bat file I created disappeared from my desktop when it was done.


Here's the log:



Volume in drive C is COMPAQ
Volume Serial Number is 70BB-FF3B

Directory of C:\WINDOWS\ERDNT\cache

04/11/2009 02:28 AM 177,152 scecli.dll

Directory of C:\WINDOWS\ERDNT\cache

04/11/2009 02:28 AM 592,896 netlogon.dll

Directory of C:\WINDOWS\ERDNT\cache

11/02/2006 05:46 AM 11,776 cngaudit.dll
3 File(s) 781,824 bytes

Directory of C:\WINDOWS\System32

04/11/2009 02:28 AM 177,152 scecli.dll

Directory of C:\WINDOWS\System32

04/11/2009 02:28 AM 592,896 netlogon.dll

Directory of C:\WINDOWS\System32

11/02/2006 05:46 AM 11,776 cngaudit.dll
3 File(s) 781,824 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.0.6000.16386_none_e62d292932a96ce6

11/02/2006 05:46 AM 11,776 cngaudit.dll
1 File(s) 11,776 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6000.16386_none_35d7205fdc305e3e

11/02/2006 05:46 AM 176,640 scecli.dll
1 File(s) 176,640 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_380de25bd91b6f12

01/19/2008 03:36 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.18005_none_39f95b67d63d3a5e

04/11/2009 02:28 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6000.16386_none_fb80f5473b0ed783

11/02/2006 05:46 AM 559,616 netlogon.dll
1 File(s) 559,616 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_fdb7b74337f9e857

01/19/2008 03:35 AM 592,384 netlogon.dll
1 File(s) 592,384 bytes

Directory of C:\WINDOWS\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.18005_none_ffa3304f351bb3a3

04/11/2009 02:28 AM 592,896 netlogon.dll
1 File(s) 592,896 bytes

Total Files Listed:
13 File(s) 3,851,264 bytes
0 Dir(s) 170,505,056,256 bytes free

Edited by dorkasaur, 10 October 2009 - 10:02 PM.


#6 garmanma

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Posted 11 October 2009 - 03:28 PM

:flowers:

Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck

=========================================

:thumbsup: Try this for your connection


Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 dorkasaur

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Posted 11 October 2009 - 04:53 PM

thank you so much for your help, I really appreciate it!


Just out of curiousity, do you have any idea what might be causing this?

#8 garmanma

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Posted 12 October 2009 - 04:21 PM

There is a bad rootkit infection out that is crippling a lot of users
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Orange Blossom

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Posted 23 October 2009 - 11:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/263768/peekbat-file-inside/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks from date of posting perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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