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Redirect virus


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28 replies to this topic

#1 ConfusedLV

ConfusedLV

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Posted 08 October 2009 - 09:54 PM

I'm experiencing problems when I do a google search on internet explorer - I am being redirected to sites (usually search sites) that have nothing to do with the topic I'm searching. I am using Windows XP, and I am running Internet Explorer Version 8. Before this problem started I was using (and still am) AVG antivirus, spybot, and pc tools firewall. After doing some research I downloaded and ran both Malwarbytes and Trojan Remover. Trojan remover found nothing, Malwarebytes did find a virus which I quarantined and deleted. After all this I am still experiencing the problems. I finally resorted to Hijackthis and after running a scan I have no idea what to delete, I figured I'd post here and hope and pray somebody a lot smarter than me could help me out. Please let me know if any additional information is needed....




DDS (Ver_09-09-29.01) - NTFSx86
Run by Compaq_Owner at 22:28:27.68 on Thu 10/08/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.446.37 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: PC Tools Firewall Plus *enabled* {ABBD5028-5A95-4B6D-996E-98D64AE88D52}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\PC Tools Firewall Plus\FWService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\AOL\1141609930\ee\AOLSoftware.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Compaq_Owner\Local Settings\Temporary Internet Files\Content.IE5\HFMI8Z6K\dds[1].scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=presario&pf=desktop&parm1=seconduser
uStart Page = hxxp://www.google.com/
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar1.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: ZoneAlarm Spy Blocker Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar1.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar9.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\RegistryBooster.exe /S
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [PCDrProfiler]
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HostManager] "c:\program files\common files\aol\1141609930\ee\AOLSoftware.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_06\bin\jusched.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [00PCTFW] "c:\program files\pc tools firewall plus\FirewallGUI.exe" -s
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\reader 8.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~2.lnk - c:\program files\adobe\reader 8.0\reader\AdobeCollabSync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nkbmon~1.lnk - c:\program files\nikon\pictureproject\NkbMonitor.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-12-2 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-12-2 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-12-2 108552]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2009-4-20 159600]
R2 PCTAppEvent;PCTAppEvent Driver;c:\windows\system32\drivers\PCTAppEvent.sys [2009-4-20 73840]
R3 pctplfw;pctplfw;c:\windows\system32\drivers\pctplfw.sys [2009-4-20 95640]
S3 PCD5SRVC;PCD5SRVC - PCDR Kernel Mode Service Helper Driver;c:\progra~1\pc-doc~1\PCD5SRVC.pkms [2005-5-10 20224]

=============== Created Last 30 ================

2009-10-08 21:46 <DIR> --d----- c:\program files\Trend Micro
2009-10-07 18:02 54,156 a---h--- c:\windows\QTFont.qfn
2009-10-07 18:02 1,409 a------- c:\windows\QTFont.for
2009-10-06 23:31 <DIR> --d----- c:\docume~1\compaq~1\applic~1\Malwarebytes
2009-10-06 23:30 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-06 23:30 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-10-06 23:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-10-06 23:30 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-10-04 21:33 <DIR> --d----- c:\program files\Trojan Remover
2009-10-04 21:31 162,304 a------- c:\windows\system32\ztvunrar36.dll
2009-10-04 21:31 153,088 a------- c:\windows\system32\unrar3.dll
2009-10-04 21:31 77,312 a------- c:\windows\system32\ztvunace26.dll
2009-10-04 21:31 75,264 a------- c:\windows\system32\unacev2.dll
2009-10-04 21:31 69,632 a------- c:\windows\system32\ztvcabinet.dll
2009-10-04 21:31 <DIR> --d----- c:\docume~1\compaq~1\applic~1\Simply Super Software
2009-10-04 21:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Simply Super Software
2009-09-23 21:53 0 a------- c:\windows\hpqEmlSz.INI
2009-09-21 13:08 106,792 a----r-- c:\windows\system32\drivers\sscdmdm.sys
2009-09-21 13:08 11,944 a----r-- c:\windows\system32\drivers\sscdmdfl.sys
2009-09-21 13:08 9,256 a----r-- c:\windows\system32\drivers\sscdcmnt.sys
2009-09-21 13:08 9,256 a----r-- c:\windows\system32\drivers\sscdcm.sys
2009-09-09 22:44 153,088 -------- c:\windows\system32\dllcache\triedit.dll

==================== Find3M ====================

2009-10-08 21:38 3,649 a------- c:\windows\viassary-hp.reg
2009-09-13 16:45 20 ----h--- c:\docume~1\alluse~1\applic~1\PKP_DLec.DAT
2009-08-19 15:18 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-19 15:18 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-07 04:48 100,352 -------- c:\windows\system32\dllcache\iecompat.dll
2009-08-06 19:24 327,896 a------- c:\windows\system32\dllcache\wucltui.dll
2009-08-06 19:24 209,632 a------- c:\windows\system32\dllcache\wuweb.dll
2009-08-06 19:24 35,552 a------- c:\windows\system32\dllcache\wups.dll
2009-08-06 19:24 53,472 a------- c:\windows\system32\dllcache\wuauclt.exe
2009-08-06 19:24 96,480 a------- c:\windows\system32\dllcache\cdm.dll
2009-08-06 19:23 575,704 a------- c:\windows\system32\dllcache\wuapi.dll
2009-08-06 19:23 1,929,952 a------- c:\windows\system32\dllcache\wuaueng.dll
2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 05:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-07-19 18:48 11,067,392 -------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 09:18 5,937,152 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-18 12:05 1,509,888 -------- c:\windows\system32\dllcache\shdocvw.dll
2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 15:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-13 10:08 5,537,792 a------- c:\windows\system32\dllcache\wmp.dll
2009-03-24 21:00 5,990 a------- c:\docume~1\compaq~1\applic~1\wklnhst.dat
2008-10-30 22:23 92,064 a------- c:\documents and settings\compaq_owner\mqdmmdm.sys
2008-10-30 22:23 79,328 a------- c:\documents and settings\compaq_owner\mqdmserd.sys
2008-10-30 22:23 66,656 a------- c:\documents and settings\compaq_owner\mqdmbus.sys
2008-10-30 22:23 25,600 a------- c:\documents and settings\compaq_owner\usbsermptxp.sys
2008-10-30 22:23 22,768 a------- c:\documents and settings\compaq_owner\usbsermpt.sys
2008-10-30 22:23 9,232 a------- c:\documents and settings\compaq_owner\mqdmmdfl.sys
2008-10-30 22:23 6,208 a------- c:\documents and settings\compaq_owner\mqdmcmnt.sys
2008-10-30 22:23 5,936 a------- c:\documents and settings\compaq_owner\mqdmwhnt.sys
2008-10-30 22:23 4,048 a------- c:\documents and settings\compaq_owner\mqdmcr.sys
2006-07-14 17:11 10,463,680 a------- c:\program files\sspsetup1_.exe
2006-01-19 21:14 359,112 a------- c:\program files\LimeWireWin.exe

============= FINISH: 22:31:31.64 ===============

Attached Files



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#2 schrauber

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Posted 24 October 2009 - 01:15 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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#3 ConfusedLV

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Posted 25 October 2009 - 04:47 PM

Thank you for taking the time to review my post. Unfortunately since I posted this things got worse with my computer... It got to the point where I could not start the computer, I would just get a blue screen, and it would say windows shut down to protect your computer. I tried starting in safe mode, and all other modes, but nothing would work. I eventually did an F11 PC Recovery and I was able to get back on my computer, but I lost all my files. I have sinced purchased a recovery software (the free one I tried, would not work) and I was able to recover the photos I lost. I am still in the process of getting my computer back to normal. If there are any suggestions you have, they would be greatly appreciated.

#4 schrauber

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Posted 26 October 2009 - 12:51 PM

Hi,

You're welcome :(.

What kind of suggestions do you mean? To help you get your system back to normal or how you can prevent this next time? :(
regards,
schrauber

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#5 ConfusedLV

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Posted 26 October 2009 - 08:51 PM

Well actually both...at this point I don't know if I am doing the right thing? It seems like things are running OK but, I have noticed the internet will shut down occasionally. Tonight I tried to bring it up but I had to restart the computer to get it to work. Is there anything you think I should do in addition to what I have already done? And also, I am running AVG, PC tools firewall, and have downloaded Malwarebytes Anti-Malware and have ran a couple of scans but nothing was found...is there anything else I should be doing in addition to this?

#6 schrauber

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Posted 27 October 2009 - 01:42 PM

Hi,


Ok, please follow the above instructions to run DDS and post back with the logfile :(.
regards,
schrauber

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#7 ConfusedLV

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Posted 28 October 2009 - 05:37 PM

As requested...(please let me know if you need any additional information)

#8 ConfusedLV

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Posted 28 October 2009 - 05:37 PM

Thanks again for your assistance!!

Attached Files


Edited by ConfusedLV, 28 October 2009 - 05:38 PM.


#9 schrauber

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Posted 29 October 2009 - 12:14 PM

Hi,



Your log(s) show that you are using so called peer-to-peer or file-sharing programmes (in your case LimeWire). These programmes allow to share files between users as the name(s) suggest. In today's world the cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

It is also important to note that sharing entertainment files and proprietary software infringes the copyright laws in many countries over the world and you are putting yourself at risk of being indicted through organisations watching over the rights of the authors of such files (i.e. the RIAA for music files, or the MPAA for movie files in the USA) or the authors of the files themselves.

Naturally there are also legal ways to use these services, such as downloading Linux distributions or office suites such as "Open Office."






Step 1

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 16...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u16-windows-i586-p.exe to install the newest version.







Step 2

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
regards,
schrauber

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#10 ConfusedLV

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Posted 29 October 2009 - 01:35 PM

O.K. I will run what you have suggested. Also, thank you for the additional information. I am not the only user of this computer, I did not know these programs existed on it. I will attempt to remove them to prevent further problems. I will let you know the results of the scan.

#11 schrauber

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Posted 29 October 2009 - 05:14 PM

Ok :(
regards,
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#12 ConfusedLV

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Posted 29 October 2009 - 08:35 PM

I installed the new JAVA and attatched the ESET scan as requested. I want to thank you for your advice so far, my computer already seems faster!! :(

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#13 ConfusedLV

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Posted 29 October 2009 - 09:14 PM

It seems I spoke too soon :( ....right after I posted the above post I tried surfing the internet. When I went to another site, a separate explorer window popped up for a site called "scour.com" it seems it is some type of search site. Then a warning box popped up and said the following: "Mircosoft Visual C++ Debug Library" "Program: C:\Program Files\Internet Explorer\iexplore.exe" "abnormal program termination" "(press retry to debug the application)" There were three buttons "Abort" "Retry" and "Ignore" I tried each of them (it happened each time I went to the site) and every one of the buttons did the same thing, it shut down the internet completely and I had to click on the Explorer icon to get it to come back up... I'm not sure what to do???

Edited by ConfusedLV, 29 October 2009 - 09:15 PM.


#14 schrauber

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Posted 30 October 2009 - 03:41 PM

Hi,

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

regards,
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#15 ConfusedLV

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Posted 30 October 2009 - 11:53 PM

As requested...

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  • Attached File  log.txt   30.12KB   15 downloads
  • Attached File  info.txt   14.68KB   11 downloads





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