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System will not start in Safe Mode


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2 replies to this topic

#1 busarider29

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Posted 08 October 2009 - 09:18 PM

I've got some issues with my desktop PC that have me going I'm assuming its infected with malware, trojans, etc...

Can't access the Internet with either browser IE Explorer or Firefox. I try to boot into Safe Mode but when it starts to do its boot, it then crashes and re-starts the system every time. I can only boot in Windows normal mode (Windows XP). I cannot run either scanner - Spybot S&D or Malwarebytes. When I try, I get the error message,

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item".

I'm logged in as Administrator with all permissions so I don't get how I keep getting that error. Also, I've tried uninstalling and re-installing Malwarebytes. I can then start the program and it puts me at the program start screen, but when I click on "Scan", it begins its scan and then crashes....everytime. Then when I try to restart the program, I get the error message mentioned above. Same thing with Spybot S&D.

Here is the log:

Running from: M:\Win32kDiag.exe

Log file at : C:\Documents and Settings\Don\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB925720\KB925720

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB944338-v2\KB944338-v2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP298.tmp\ZAP298.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP36E.tmp\ZAP36E.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP455.tmp\ZAP455.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP480.tmp\ZAP480.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP48C.tmp\ZAP48C.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\ERRORREP\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\System\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\System_OEM\System_OEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\0eaed8d713d78954a90c813a5e2c5934\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\5599132effaee562760dce29f8ca8491\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\10\10

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\52\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\60\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\70\70

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\EventCache\EventCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\drivers\39cbe69f.sys

[1] 2009-10-08 22:07:21 89344 C:\WINDOWS\system32\drivers\39cbe69f.sys ()



Cannot access: C:\WINDOWS\system32\dumprep.exe

[1] 2004-08-04 00:56:50 10752 C:\WINDOWS\$NtServicePackUninstall$\dumprep.exe (Microsoft Corporation)

[1] 2008-04-14 05:42:20 10752 C:\WINDOWS\ServicePackFiles\i386\dumprep.exe (Microsoft Corporation)

[1] 2008-04-13 20:12:18 10752 C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\dumprep.exe (Microsoft Corporation)

[1] 2008-04-14 05:42:20 10752 C:\WINDOWS\system32\dumprep.exe ()



Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-04 00:56:44 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 05:41:54 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\eventlog.dll (Microsoft Corporation)

[1] 1782-02-15 09:17:03 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-14 05:41:54 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\Temp\7zS18AD.tmp\support\support

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\hsperfdata_SYSTEM\hsperfdata_SYSTEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\IXP001.TMP\IXP001.TMP

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\{23AB597C-C34B-4901-9BC5-8390CE883809}\{23AB597C-C34B-4901-9BC5-8390CE883809}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\{623F5BF9-CDA2-4FB5-BAC4-4DD6075B129A}\{FFB7DFCD-D05F-4B67-B773-6CCAD3B49D6D}\{FFB7DFCD-D05F-4B67-B773-6CCAD3B49D6D}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!

Attached Files



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#2 schrauber

schrauber

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Posted 24 October 2009 - 01:14 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


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Posted 29 October 2009 - 05:24 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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