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locked out of accessing any security sites


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5 replies to this topic

#1 Mociggy

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Posted 08 October 2009 - 07:35 PM

A few weeks ago I mistakenly downloaded a slew of trojans and malware. I couldn't access the Zonelab site to update my Antivirus and in fact I can't access any security site to download corrective software.
I went out and bought Norton hoping that an actual physical CD rom would help, and it did a little bit, but I still can't activate Norton or download any security software.

Any suggestions?
thanks

Edited by Mociggy, 08 October 2009 - 07:36 PM.


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#2 quietman7

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Posted 09 October 2009 - 07:48 AM

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If you cannot use the Internet or download any required programs to the infected machine, you are going to need access to another computer (family member, friend, library etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. If you cannot copy files to your usb drive, make sure its not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.
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#3 tman 1

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Posted 09 October 2009 - 11:18 AM

if that doesnt work try this http://thepcsecurity.com/clean-malware-fro...timate-boot-cd/

#4 quietman7

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Posted 09 October 2009 - 01:00 PM

Ultimate Boot CD

When you computer is so heavily infected with viruses and malware, that it is not even possible to boot it up, then the only option available to you is to use a bootable malware cleaning CD


Did you read the initial posting for help? Mociggy's machine is bootable so using UBCD is not the only option.
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#5 Mociggy

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Posted 10 October 2009 - 07:32 PM

Somehow my browsers will not allow me to download anything from security sites. I can't download at all, so renaming is not even an option. I will have to find another computer to get it from

thanks for the help

Edited by Mociggy, 10 October 2009 - 07:33 PM.


#6 quietman7

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Posted 10 October 2009 - 10:23 PM

If you cannot use the Internet or download any required programs to the infected machine, you are going to need access to another computer (family member, friend, library etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
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