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Internet Redirects, Antivirus 2010, and running slow


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4 replies to this topic

#1 chillywilly

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Posted 08 October 2009 - 05:07 PM

Hi,

Please help with the following issues:

1. Computer runs slow and redirects internet browser.
2. Rogue antivirus programs seem to be installed: particularly Antivirus 2010
3. Safe Mode keeps rebooting itself-It boots fine into safe mode, but once there
the You Are In Safe Mode message keeps popping back up.

I have tried to run ATF and Malewarebytes (renamed malewarebytes) but they will not run in regular or safe mode. Other exe files run on the computer but these 2 wont. Ran avast antivirus and it found multiple viruses on a boot scan. Re-ran several times but no more viruses were detected.

Computer is running windows xp pro service pack 2 on a dell vostro 1500.

Await your assistance-
ChillyWilly Out!
:thumbsup:

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#2 garmanma

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Posted 09 October 2009 - 09:44 PM

Welcome to BC


:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

==================================


:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 chillywilly

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Posted 11 October 2009 - 08:26 PM

Thank you for your assitance. Here are the logs requested:


1. RootRepeal Log:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/11 20:00
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_iastor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iastor.sys
Address: 0xED03D000 Size: 815104 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xBA930000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\Program Files\Mozilla Firefox\settings.dat
Status: Visible to the Windows API, but not on disk.

Path: C:\WINDOWS\Prefetch\ROOTREPEAL.EXE-23273BFF.pf
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 025 Function Name: NtClose
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f6b8

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f574

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6fa52

#: 068 Function Name: NtDuplicateObject
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f14c

#: 119 Function Name: NtOpenKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f64e

#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f08c

#: 128 Function Name: NtOpenThread
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f0f0

#: 177 Function Name: NtQueryValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f76e

#: 204 Function Name: NtRestoreKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f72e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\System32\Drivers\aswSP.SYS" at address 0xf0d6f8ae

==EOF==



2. Win32kDiag Log:

Running from: C:\Documents and Settings\Jesse\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Jesse\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...


3. cmd Log:

Volume in drive C has no label.
Volume Serial Number is ECC8-2CB3

Directory of C:\WINDOWS\SoftwareDistribution\Download\e9500597a78495f397efb821e37bf356

04/13/2008 19:12 181,248 scecli.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\e9500597a78495f397efb821e37bf356

04/13/2008 19:12 407,040 netlogon.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\e9500597a78495f397efb821e37bf356

04/13/2008 19:11 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

08/04/2004 05:00 180,224 scecli.dll

Directory of C:\WINDOWS\system32

08/04/2004 05:00 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

08/04/2004 05:00 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 05:00 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 05:00 407,040 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 05:00 55,808 eventlog.dll
3 File(s) 643,072 bytes

Total Files Listed:
9 File(s) 1,930,752 bytes
0 Dir(s) 110,732,148,736 bytes free




Finished!


Thank you again for your assistance!

ChillyWilly Out For Now!!!

:thumbsup:

#4 garmanma

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Posted 12 October 2009 - 04:36 PM

Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Orange Blossom

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Posted 13 October 2009 - 12:25 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/263983/internet-redirects-antivirus-2010-and-running-slow/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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