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No opperating system problem


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6 replies to this topic

#1 notamondayfan

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Posted 08 October 2009 - 02:23 PM

Hey guys,

Last night I was working on an image in 3DS Max, when the program crashed (not unusal for Max, and it usually happens when you run out of RAM) and I got a BSOD, which performed a couple of checks (sorry I'm unsure as to which), and now the laptop wont boot up windows.

I get this message -

PXE-E61 : Media test failure, check cable
PXE-M0F : Exiting Broadcom PXE ROM.
Operating System not found.


From some searching around I understand that the laptop cannot find the OS on the harddrive (or cannot find the harddrive at all) and so is looking to boot from the network (which doesnt exist), so it doesnt boot from anywhere.
I have check the BIOS, and the harddrive is the first device on the list. I have also tried resetting the BIOS, and tried numerous combinations of the options, but nothing changes anything.

I can however boot from the Acer recover discs I made.

When using the Acer recovery CDs to boot from, I have two options
1. "Restore Operating System and Retain User Data"
2. "Completely Restore System to Factory Defaults"

When I click option 1 I get an error message stating -
No OS found
No user data has been found on your computer.
Please completly restore system to factory defaults instead.


So I click option 2, and it says

Hard drive name : WDC WD3200BEVT-222CTO ATA Device
Partition Lable :
Partition Size : 298 GB


So does that mean that my harddrive is still working, and using option 2 will restore my laptop back to factory default?

If so, I guess I would lose all my personal files (I'm mainly bothered about my photos to be honest). I dont understand why it isnt detecting any user data though if it can detect the harddrive?

Is there anyway to access the harddrive from BIOS, or before it looks for the OS? Or to even check the harddrive before proceeding? I dont want to lose my personal files if possible.

I will be taking it back to the shop on Sat if I cant get it to work, but I have a feeling they will just try to wipe the harddrive, and so I will lose everything anyway.

If anyone has any ideas I'd really appreciate it.

Thanks once again, Dean!

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#2 Blade

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Posted 08 October 2009 - 04:05 PM

Hello.

We might be able to get at your HDD using a bootable disk. This will not solve your problem, but if it works you'd be able to back some stuff up before wiping the drive. No guarantees though.

We will be using Knoppix, a bootable disk. From it, we can access your harddrive and do repairs.

From a working computer download and install IMGBurn.

Download Knoppix to your desktop.

Open IMGBurn via the newly created icon on your desktop, or by pointing to Start->All Programs->ImgBurn->ImgBurn
Push the large "Write image file to disk" button.
Right under "Source" and next to "Please select a file" push the Posted Image button.
Browse to and select the Knoppix image file on your desktop.

Place a blank CD-R into your clean system's CD Burner, and press the large button that looks like a page going into a CD in the bottom left of IMGBurn.

Now place this CD into the non-bootable system. Configure the system to boot from CD. You can usually do this by pressing F10, F11, or F12 (try all of them if unsure) to bring up configuration options, and select CDRom as your boot device. Some machines will automatically attempt boot from the CD if one is inserted.

When you see this screen,
Posted Image
Press enter, and wait for Knoppix to boot.
On Knoppix' desktop, you should see an icon for your hard disk (Looks like Posted Image.)

Right click the drive, and select "Change Read\Write Mode". Press "Yes" at the prompt.

Now you have ready access to you hard drive. You can drag and drop files/folder to another hard drive, a flash drive or burn the data to disk.

For safety sake...

Note that the files with the following extensions should not be backed up:
.exe
.scr
.htm
.html
.xml
.zip
.rar
.asp
.php


--
Once the files are done moving, press the large K button in the lower left corner of the screen, and select Log Out...
Then press "Turn off computer".

Let me know how it works.

~Blade

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#3 tman 1

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Posted 09 October 2009 - 11:40 AM

try harddrive uttlity to see if theres a harddrive error maybe just needs to be reformatted are the harddrive is dead

#4 notamondayfan

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Posted 09 October 2009 - 05:46 PM

Thanks Blade,

I have put Knoppix onto a CD and it loads, but it pauses on a screen with two penguins in the top left, from what Ive read this isnt normal.

I also havent seen that screen you have shown in your post.

Any ideas?

Cheers, Dean

EDIT: Also to add, i have discovered there is a command line before the penguin screen, so maybe i need to promt something to make it work?

EDIT (again) by typing "boot: knoppix acpi=off pnpbios=off " i can get to the desktop, but i cannot see a C drive, the only icon on the destop is "my documents" :huh:

Edited by notamondayfan, 09 October 2009 - 06:22 PM.


#5 Blade

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Posted 11 October 2009 - 12:00 PM

This might actually be a hardware issue; one of the cables could have come loose. Unfortunately, since this is a laptop it's probably not feasible for you to check this yourself. Laptop computers are much more difficult to disassemble and put back together than desktops; I do not advise it unless you know exactly what you are doing.

What I would recommend is that you take the machine to a technician and ask them to check it, but tell them that you do not want the Hard Drive wiped under any circumstances. If they are unwilling to agree to this, then remove the HDD from the machine and ask them to just check it for loose cables, etc. Take the Hard drive with you (store it in a ziplock bag to protect it).

If hardware isn't the issue, the only other suggestion I have is to slave the drive to another machine. That might allow you to back up your data.

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#6 notamondayfan

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Posted 11 October 2009 - 12:03 PM

ok thanks Blade, Ive only had the laptop 3 months so I will take it back to the store and see what they say. I don't really want to start disassembeling the laptop, and it would probably void the warrenty anyway.

I was just hoping it might have been something I could have fixed myself.

Thanks for you help, much appreciated (plus I learnt how to boot Knoppix from a CD too :huh:)

#7 Blade

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Posted 11 October 2009 - 01:20 PM

Good Luck!

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