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how to remove winupgro.exe?


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6 replies to this topic

#1 ianthe

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Posted 08 October 2009 - 11:35 AM

Hi,
I hope this is the right place to post this....
a couple of hours ago i restarted my os (windows 7) and noticed my symantec didn't start and when i tried manually it gave me an error ..i noticed also a rise in cpu usage and found that "winupgro.exe" is causing it....i googled that and here i am....
i ran malwarebyets and spyware doctor and deleted some results...

but i don't know if comp is virus free...(since i read that the virus is hard to get rid of and to detect)
i would like to know what should i do next?

i know that this probably isn't much info...but i don't know much more and i was only more confused when i searched on how to remove this...so i would really appreciate any help :thumbsup:

thank you for your time...

Edited by ianthe, 08 October 2009 - 12:30 PM.


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#2 boopme

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Posted 08 October 2009 - 12:35 PM

Hello and welcome.

Please post your Malwarebytes log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run Dr.Web CureIt
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
How is it running now?

Edited by boopme, 08 October 2009 - 12:35 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ianthe

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Posted 08 October 2009 - 09:01 PM

Hi,
Thanks for the fast reply...:thumbsup:


here is my MBAM logs:

*****************************************
Malwarebytes' Anti-Malware 1.41
Database version: 2866
Windows 6.1.7600

10/8/2009 4:46:10 PM
mbam-log-2009-10-08 (16-46-10).txt

Scan type: Quick Scan
Objects scanned: 88869
Time elapsed: 3 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 51

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\sK9Ou0s (Worm.Bagle) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\srosa (Worm.Bagle) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\drvsyskit (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Users\Me\AppData\Roaming\drivers\downld (Worm.Bagle) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Me\AppData\Roaming\drivers\downld\135908.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\142179.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\245389.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\245919.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\330534.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\332828.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\334341.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\341298.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\342999.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\343264.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\387553.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\388910.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\389113.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\389659.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\390127.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\409892.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\419221.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\420500.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\420734.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\457987.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\514538.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\517096.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\518438.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\619635.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\620259.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\671615.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\673846.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\674470.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\706497.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\709430.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\711645.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\719367.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\721629.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\722019.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\78827.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\788569.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\789895.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\790176.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\790893.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\791595.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\791611.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\826883.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\828458.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\828677.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\91198.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\934586.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\937987.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\downld\939625.exe (Worm.Bagle) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\srosa2.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Me\AppData\Roaming\drivers\winupgro.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Me\Application Data\drivers\srosa2.sys (Worm.Bagle) -> Quarantined and deleted successfully.
****************************************


and here is the dr.web log:


****************************************
Invision3.1.1.June09.Incl.mIRC635.exe\Invision\Stdio.dll;C:\Documents and Settings\Me\Documents\Downloads\Programs\Invision3.1.1.June09.Incl.mIRC635.exe;IRC.Flood;;
Invision3.1.1.June09.Incl.mIRC635.exe\System\Remotes\ictcp.mrc;C:\Documents and Settings\Me\Documents\Downloads\Programs\Invision3.1.1.June09.Incl.mIRC635.exe;Modification of IRC.Generic.116;;
Invision3.1.1.June09.Incl.mIRC635.exe;C:\Documents and Settings\Me\Documents\Downloads\Programs;Archive contains infected objects;Moved.;
Stdio.dll;E:\Invision\Invision;IRC.Flood;Deleted.;
ictcp.mrc;E:\Invision\System\Remotes;Modification of IRC.Generic.116;Moved.;
5-mincc_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\5-mincc_palmwin.exe;Program.WinVnc;;
5-mincc_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
5mobgyn_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\5mobgyn_palmwin.exe;Program.WinVnc;;
5mobgyn_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
a2zdrugs_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\a2zdrugs_palmwin.exe;Program.WinVnc;;
a2zdrugs_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
drdrug_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\drdrug_palmwin.exe;Program.WinVnc;;
drdrug_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
dxpreglac_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\dxpreglac_palmwin.exe;Program.WinVnc;;
dxpreglac_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
labs360_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\labs360_palmwin.exe;Program.WinVnc;;
labs360_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
mrcpaid_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\mrcpaid_palmwin.exe;Program.WinVnc;;
mrcpaid_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
stedman28_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\stedman28_palmwin.exe;Program.WinVnc;;
stedman28_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
washman_palmwin.exe\data025;F:\Medicine\Chinese\Skyscape_on_Symbian\washman_palmwin.exe;Program.WinVnc;;
washman_palmwin.exe;F:\Medicine\Chinese\Skyscape_on_Symbian;Container contains infected objects;Moved.;
5-mincc_ce.exe\data026;F:\Medicine\Chinese\Skyscape_on_Symbian\New_Folder__2_\New Folder (2)\5-mincc_ce.exe;Program.WinVnc;;
5-mincc_ce.exe;F:\Medicine\Chinese\Skyscape_on_Symbian\New_Folder__2_\New Folder (2);Container contains infected objects;Moved.;
freeripmp3.exe\data005;F:\done\Ripping\freeripmp3.exe;Adware.MyWay;;
freeripmp3.exe;F:\done\Ripping;Archive contains infected objects;Moved.;
**************************************

when the complete scan started in dr.web i got a bluescreen and an error (couldn't get what it was exactly because it rebooted fast)..the comp rebooted...then i went into safemood again and ran the scan it went fine the second time...also i noticed after the startup time is not as slow as it was...
but ofcourse my symantec is still not working (i think i will probably need to reinstall it?)....

Edited by ianthe, 08 October 2009 - 09:30 PM.


#4 boopme

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Posted 08 October 2009 - 09:41 PM

Ok, DrWeb may still be a bit glitchy on windows 7... but it woked well.
Let's get the latest and rescan with MBAM.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Are you using the Paid Version of Symantec?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ianthe

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Posted 08 October 2009 - 11:54 PM

ok i ran MBAM again
nothing was found


*************************
Malwarebytes' Anti-Malware 1.41
Database version: 2928
Windows 6.1.7600

10/9/2009 6:50:00 AM
mbam-log-2009-10-09 (06-50-00).txt

Scan type: Quick Scan
Objects scanned: 90196
Time elapsed: 4 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
******************************

yes i am using endpoint protection...

another thing is i still can't turn on windows security center service...
is the virus still there or that is some kind of permanent damage? should i format my C:\ partition and reinstall windows?

Edited by ianthe, 08 October 2009 - 11:55 PM.


#6 boopme

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Posted 09 October 2009 - 06:59 PM

Well i'll tell you the bagle infection is a real nasty one. at one time the only cure was a format. If you are up for it. I'd say go.
Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ianthe

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Posted 09 October 2009 - 09:44 PM

ok thanks very much for your help :thumbsup: ..i will try to reformat as soon as i can...

Edited by ianthe, 09 October 2009 - 09:45 PM.





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