Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Fake Windows Security Pop -up


  • Please log in to reply
5 replies to this topic

#1 basima

basima

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:10:31 AM

Posted 08 October 2009 - 10:26 AM

I recently got a fake windows pop-up appear in the bottom right tray icon saying that I have supposed spyware detected. At the same time my facebook was updating it's status to ads about losing weight..etc.

I read up on facebook to do a virus scan and to change my password. I have done this and the fake windows pop-up has gone. But my problem is I keep getting a trojan alerts now on AVG, but it does not allow me to heal or move to quarantine.

I would like help please in cleaning up my pc and getting rid of all the malicious stuff.

Edited by basima, 08 October 2009 - 10:27 AM.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:31 AM

Posted 08 October 2009 - 11:07 AM

What specifically do the alerts say? Do they identify a specific file(s) and location?

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 basima

basima
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:10:31 AM

Posted 08 October 2009 - 09:37 PM

The alert is a trojan and even when it does let me remove or move to virus vault it would be redected once again.

I'm getting two similar alerts:

Infection: Trojan Horse SHeur2.BGZG
Object: C:\ System Volume Information\_restore{B1C538C0-CBA3-4434-A006-53A338B37653}\RP309\A0069340.exe
Process: C:\WINDOWS\system32\svchost.exe

and

Infection: Torjan Horse SHeru2.BGZG
Object: D:\Documents and Settings\Shar\Local Settings\Temp\Temporary Internet Files\Content.IE\XIH5TX9D\zskxocg[1].htm
Process: C:\ Program Files\Malwarebytes' Anti-Malware\mbam.exe

And for your information I used mbam and superantispyware previously, which help me get rid of the the fake windows security message.

Anyway, here is a copy of the log from the mbam scan I just did.

Malwarebytes' Anti-Malware 1.41
Database version: 2927
Windows 5.1.2600 Service Pack 3

09/10/2009 03:17:53
mbam-log-2009-10-09 (03-17-53).txt

Scan type: Quick Scan
Objects scanned: 185407
Time elapsed: 11 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:31 AM

Posted 09 October 2009 - 07:32 AM

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete..
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 basima

basima
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:10:31 AM

Posted 14 October 2009 - 08:06 PM

Sorry about the delay. I have done what you said and here is my DrWeb report.

~.exe;C:\WINDOWS\system32;Trojan.MulDrop.35919;Deleted.;
A0057574.exe;C:\System Volume Information\_restore{B1C538C0-CBA3-4434-A006-53A338B37653}\RP276;Trojan.DownLoad.38194;Deleted.;
A0057640.exe;C:\System Volume Information\_restore{B1C538C0-CBA3-4434-A006-53A338B37653}\RP276;Trojan.DownLoad.38194;Deleted.;
A0069341.exe;C:\System Volume Information\_restore{B1C538C0-CBA3-4434-A006-53A338B37653}\RP309;Trojan.Fakealert.4983;Deleted.;
A0069342.exe;C:\System Volume Information\_restore{B1C538C0-CBA3-4434-A006-53A338B37653}\RP309;Win32.HLLW.Lime.based.18;Deleted.;
A0069858.exe;C:\System Volume Information\_restore{B1C538C0-CBA3-4434-A006-53A338B37653}\RP316;Trojan.MulDrop.35919;Deleted.;
A0071926.exe;C:\System Volume Information\_restore{B1C538C0-CBA3-4434-A006-53A338B37653}\RP317;Trojan.MulDrop.35919;Deleted.;
POSTOOBE.NEC;C:\DRIVERS;VBS.Generic.278;Deleted.;
wcy.bak;C:\WINDOWS;Trojan.Siggen.5235;Deleted.;
xjavgsg.dat;C:\WINDOWS;Trojan.Siggen.5235;Deleted.;



#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:31 AM

Posted 14 October 2009 - 09:35 PM

How is your computer running now? Are there any more reports/alerts, signs of infection or issues with your browser?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users