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For boopme: Multiple infections including AVR09 and TDSSserv on Windows XP


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10 replies to this topic

#1 CCouture

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Posted 08 October 2009 - 10:00 AM

Thank you for offering to help me Boopme!

Here is the result of the program you asked me to run. The computer is Windows XP Pro SP2. I was running in safe mode.

Please let me know what I should do next.

Thank you!
Caroline

Running from: C:\Documents and Settings\Molly Hude.MOLLY\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Molly Hude.MOLLY\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP670.tmp\ZAP670.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP72B.tmp\ZAP72B.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP838.tmp\ZAP838.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\biolsp patch\biolsp patch

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Dell Drivers MSI\Dell Drivers MSI

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Fingerprint Sensor Minimum Install\Fingerprint Sensor Minimum Install

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Gemalto\Gemalto

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\GemSafe Standard Edition\GemSafe Standard Edition

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Preboot Manager\Preboot Manager

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Trusted Drive Manager\Trusted Drive Manager

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\tsp patch\tsp patch

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\upekmsi\upekmsi

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Wave Infrastructure\Wave Infrastructure

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Cbz\Cbz

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Lib\Lib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Wave\Wave

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\AuthCabs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\022593ca08eb4cd8e9681a7116f902d9\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\07a96de176867bc25b7dc839d22b07e2\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\0eaed8d713d78954a90c813a5e2c5934\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\1f3207366e96c94d45c070496b08a2d4\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\6913c676e5d33978934caa46c49fdc75\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\d194d4b245b41b1828615f889a43f7e0\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\d48a3b967ba5709df048e8f2a49cf8a6\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\10\policy\policy

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\policy\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\policy\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\60\msft\msft

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\70\70

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dfd20fda6478d599fc1417f0319287a1\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SxsCaPendDel\SxsCaPendDel

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\eventlog.dll (Microsoft Corporation)

[1] 2004-08-04 07:00:00 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2004-08-04 07:00:00 55808 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\Temp\Google Toolbar\Google Toolbar

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\Patcher3752\Patcher3752

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu647b.tmp\slu647b.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\WDFA.tmp\WDFA.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\Win15.tmp\Win15.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2

Mount point destination : \Device\__max++>\^



Finished!

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#2 SifuMike

SifuMike

    malware expert


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Posted 11 October 2009 - 04:40 PM

Hello Caroline,

Please save this file to your desktop.
Click on Start->Run, and copy-paste the following command (the bolded text)

"%userprofile%\desktop\win32kdiag.exe" -f -r

into the "Open" box, and click OK.
When it's finished, there will be a log called Win32kDiag.txt on your desktop.
Please open it with notepad and post the contents here.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 CCouture

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Posted 12 October 2009 - 04:43 PM

Hi Mike,

The text from the run of win32diag.exe is below. I had to run this in safe mode since I could not get it run when I just booted the computer normally.

Thank you for your help!

Hello Caroline,

Please save this file to your desktop.
Click on Start->Run, and copy-paste the following command (the bolded text)

"%userprofile%\desktop\win32kdiag.exe" -f -r

into the "Open" box, and click OK.
When it's finished, there will be a log called Win32kDiag.txt on your desktop.
Please open it with notepad and post the contents here.

Running from: win32kdiag.exe

Log file at : C:\Documents and Settings\Molly Hude.MOLLY\Desktop\Win32kDiag.txt

Removing all found mount points.

Attempting to reset file permissions.

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP670.tmp\ZAP670.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP670.tmp\ZAP670.tmp

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP72B.tmp\ZAP72B.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP72B.tmp\ZAP72B.tmp

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP838.tmp\ZAP838.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP838.tmp\ZAP838.tmp

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\assembly\tmp\tmp

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Config\Config

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d1\d1

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d2\d2

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d3\d3

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d4\d4

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d5\d5

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d6\d6

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d7\d7

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d8\d8

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\biolsp patch\biolsp patch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\biolsp patch\biolsp patch

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Dell Drivers MSI\Dell Drivers MSI

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Dell Drivers MSI\Dell Drivers MSI

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Fingerprint Sensor Minimum Install\Fingerprint Sensor Minimum Install

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Fingerprint Sensor Minimum Install\Fingerprint Sensor Minimum Install

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Gemalto\Gemalto

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Gemalto\Gemalto

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\GemSafe Standard Edition\GemSafe Standard Edition

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\GemSafe Standard Edition\GemSafe Standard Edition

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Preboot Manager\Preboot Manager

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Preboot Manager\Preboot Manager

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Trusted Drive Manager\Trusted Drive Manager

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Trusted Drive Manager\Trusted Drive Manager

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\tsp patch\tsp patch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\tsp patch\tsp patch

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\upekmsi\upekmsi

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\upekmsi\upekmsi

Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Wave Infrastructure\Wave Infrastructure

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Wave Infrastructure\Wave Infrastructure

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Cbz\Cbz

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Cbz\Cbz

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Lib\Lib

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Lib\Lib

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Wave\Wave

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Wave\Wave

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\chsime\applets\applets

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imejp\applets\applets

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imejp98\imejp98

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\shared\res\res

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\java\classes\classes

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\java\trustlib\trustlib

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\msapps\msinfo\msinfo

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Found mount point : C:\WINDOWS\pchealth\ERRORREP\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\ERRORREP\UserDumps\UserDumps

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\News\News

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\Config\News\News

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\AuthCabs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\AuthCabs

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\022593ca08eb4cd8e9681a7116f902d9\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\022593ca08eb4cd8e9681a7116f902d9\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\07a96de176867bc25b7dc839d22b07e2\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\07a96de176867bc25b7dc839d22b07e2\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\0eaed8d713d78954a90c813a5e2c5934\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\0eaed8d713d78954a90c813a5e2c5934\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\1f3207366e96c94d45c070496b08a2d4\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\1f3207366e96c94d45c070496b08a2d4\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\6913c676e5d33978934caa46c49fdc75\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\6913c676e5d33978934caa46c49fdc75\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\d194d4b245b41b1828615f889a43f7e0\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\d194d4b245b41b1828615f889a43f7e0\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\d48a3b967ba5709df048e8f2a49cf8a6\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\d48a3b967ba5709df048e8f2a49cf8a6\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\10\policy\policy

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\10\policy\policy

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\msft\msft

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\msft\msft

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\policy\msft\msft

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\policy\msft\msft

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\msft\msft

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\msft\msft

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\policy\msft\msft

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\policy\msft\msft

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\60\msft\msft

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\60\msft\msft

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\70\70

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\70\70

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dfd20fda6478d599fc1417f0319287a1\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\dfd20fda6478d599fc1417f0319287a1\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Found mount point : C:\WINDOWS\SxsCaPendDel\SxsCaPendDel

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SxsCaPendDel\SxsCaPendDel

Cannot access: C:\WINDOWS\system32\eventlog.dll

Attempting to restore permissions of : C:\WINDOWS\system32\eventlog.dll

[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\eventlog.dll (Microsoft Corporation)

[1] 2004-08-04 07:00:00 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2004-08-04 07:00:00 55808 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\Temp\Google Toolbar\Google Toolbar

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Temp\Google Toolbar\Google Toolbar

Found mount point : C:\WINDOWS\Temp\Patcher3752\Patcher3752

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Temp\Patcher3752\Patcher3752

Found mount point : C:\WINDOWS\Temp\slu647b.tmp\slu647b.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Temp\slu647b.tmp\slu647b.tmp

Found mount point : C:\WINDOWS\Temp\WDFA.tmp\WDFA.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Temp\WDFA.tmp\WDFA.tmp

Found mount point : C:\WINDOWS\Temp\Win15.tmp\Win15.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Temp\Win15.tmp\Win15.tmp

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Found mount point : C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2



Finished!

#4 SifuMike

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Posted 12 October 2009 - 05:35 PM

Hi Caroline,

Please do this in the Normal Mode:
  • Click on the Start button, then click on Run...
  • In the empty "Open:" box provided, type cmd and press Enter
    • This will launch a Command Prompt window (looks like DOS).
  • Copy the entire blue text below to the clipboard by highlighting all of it and pressing Ctrl+C (or after highlighting, right-click and select Copy).
    copy C:\WINDOWS\system32\logevent.dll C:\ /y
  • In the Command Prompt window, paste the copied text by right-clicking and selecting Paste.
  • Press Enter.When successfully, you should get this message within the Command Prompt: "1 file(s) copied"
    NOTE: If you didn't get this message, stop and tell me first. Executing The Avenger script (next step) won't work if the file copy was not successful.
  • Exit the Command Prompt window.
==========


:( Warning to others reading this thread!: The Avenger is a VERY POWERFUL program, and can easily be misused.
Certain misuses of this program can prevent your system from ever starting again.
For this reason, it is strongly recommended to use The Avenger only as directed and under qualified supervision.
We can accept no responsibility for damage caused by misuse of the program.
:(
  • Download The Avenger by Swandog46 from here.
  • Unzip/extract it to a folder on your desktop.
  • Double click on avenger.exe to run The Avenger.
  • Click OK.
  • Make sure that the box next to Scan for rootkits has a tick in it and that the box next to Automatically disable any rootkits found does not have a tick in it.
  • Copy all of the text in the below code box to the clipboard by highlighting it and then pressing Ctrl+C.
    Files to move:C:\eventlog.dll | C:\WINDOWS\system32\eventlog.dll
  • In the avenger window, click the Paste Script from Clipboard, Posted Image button.
  • Click the Execute button.
  • You will be asked Are you sure you want to execute the current script?.
  • Click Yes.
  • You will now be asked First step completed --- The Avenger has been successfully set up to run on next boot. Reboot now?.
  • Click Yes.
  • Your PC will now be rebooted.
  • Note: If the above script contains Drivers to delete: or Drivers to disable:, then The Avenger will require two reboots to complete its operation.
  • After your PC has completed the necessary reboots, a log should automatically open. If it does not automatically open, then the log can be found at %systemdrive%\avenger.txt (typically C:\avenger.txt).
  • Please post this log in your next reply.
==========
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#5 CCouture

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Posted 13 October 2009 - 09:27 AM

Hi Mike,

Sorry this won't work in normal mode. I am able to get the cmd window but I cannot type anything in it. I get this error message:

cmd.exe - Bad Image
The application or DLL globalroot\systemroot\system32\hjgruilyprridw.dll is not a vaild windows image. Please check this against your installation diskette.

I get this message with practically everything that tries to load.

Thanks for your help!

Caroline

Hi Caroline,

Please do this in the Normal Mode:

  • Click on the Start button, then click on Run...
  • In the empty "Open:" box provided, type cmd and press Enter[list]This will launch a Command Prompt window (looks like DOS).
[*] Copy the entire blue text below to the clipboard by highlighting all of it and pressing Ctrl+C (or after highlighting, right-click and select Copy).
copy C:\WINDOWS\system32\logevent.dll C:\ /y
[*] In the Command Prompt window, paste the copied text by right-clicking and selecting Paste.
[*] Press Enter.[list]When successfully, you should get this message within the Command Prompt: "1 file(s) copied"
NOTE: If you didn't get this message, stop and tell me first. Executing The Avenger script (next step) won't work if the file copy was not successful.



#6 SifuMike

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Posted 13 October 2009 - 10:33 AM

Hi Caroline,


What antivirus are you running on this computer?
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#7 CCouture

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Posted 13 October 2009 - 03:56 PM

Hi Mike,

Hi Caroline,


What antivirus are you running on this computer?


Hard to say since I am trying to help someone with this computer so I don't know how it should work.

I think Symantec Anti-Virus Corp. Edition, and perhaps the AVR09 malware, and something pops up calling itself "Security Tool" but that might be another piece of scamware.

I'm seeing the owner tomorrow because I really think we just need to to nuke this from orbit...its the only way to be sure.

Thank you for your help!

Caroline

#8 SifuMike

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Posted 13 October 2009 - 04:19 PM

Hi Caroline,


I think Symantec Anti-Virus Corp. Edition, and perhaps the AVR09 malware, and something pops up calling itself "Security Tool" but that might be another piece of scamware


I need to know for sure which Antivirus this person is running, as we will need to disable it before proceeding to the next step.

If they are running is Symantec Anti-Virus Corp. Edition, is this a business or corporate computer?

"Security Tool" is part of the malware on this computer.
If I've saved you time & money,
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#9 CCouture

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Posted 14 October 2009 - 11:27 AM

Hi Caroline,


I think Symantec Anti-Virus Corp. Edition, and perhaps the AVR09 malware, and something pops up calling itself "Security Tool" but that might be another piece of scamware


I need to know for sure which Antivirus this person is running, as we will need to disable it before proceeding to the next step.

If they are running is Symantec Anti-Virus Corp. Edition, is this a business or corporate computer?

"Security Tool" is part of the malware on this computer.


Ah, ok. No this is a student's computer. SAV is the anti-virus software we give to students for free. Also Spybot Search and Destroy is on the system.

I am meeting up with the student this afternoon to figure out if she wants to just forget trying to remove the virus and just reformat instead.

Thanks for your help!

Caroline

#10 SifuMike

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Posted 14 October 2009 - 11:54 AM

Hi Caroline,

Your very welcome. :(

If it was my computer, I would first try to fix it, and use the reformat and reload as a last resort.
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#11 SifuMike

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Posted 24 October 2009 - 12:18 AM

Due to inactivity, this thread will now be closed.
If I've saved you time & money,
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