Update mbam and run a
FULL scan
Please post the results
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ATFPlease download
ATF Cleaner by Atribune & save it to your desktop.
- Double-click ATF-Cleaner.exe to run the program.
- Under Main "Select Files to Delete" choose: Select All.
- Click the Empty Selected button.
- If you use Firefox browser click Firefox at the top and choose: Select All
- Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt. - If you use Opera browser click Opera at the top and choose: Select All
- Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt. - Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".------------------------------------
SAS, may take a long time to scan
Please download and scan with
SUPERAntiSpyware Free- Double-click SUPERAntiSypware.exe and use the default settings for installation.
- An icon will be created on your desktop. Double-click that icon to launch the program.
- If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
- In the Main Menu, click the Preferences... button.
- Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
- Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
- Click the "Close" button to leave the control center screen and exit the program.
- Do not run a scan just yet.
First
Reboot your computer in "
Safe Mode" using the
F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Scan with SUPERAntiSpyware as follows:- Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
- On the left, make sure you check C:\Fixed Drive.
- On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
- After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
- Make sure everything has a checkmark next to it and click "Next".
- A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
- If asked if you want to reboot, click "Yes" and reboot normally.
- To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
- Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
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Then run....We Need to check for Rootkits with RootRepeal- Download RootRepeal from the following location and save it to your desktop.
- Direct Download (Recommended)
- Zip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
- Rar Mirrors - Only if you know what a RAR is and can extract it.
- Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
- Open
on your desktop. - Click the
tab. - Click the
button. - Check all seven boxes:
- Push Ok
- Check the box for your main system drive (Usually C:), and press Ok.
- Allow RootRepeal to run a scan of your system. This may take some time.
- Once the scan completes, push the
button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
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Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High
Also try: right-click on rootrepeal.exe and rename it to
tatertot.scr
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