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Safe Mode


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#1 chicg

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Posted 28 July 2005 - 04:25 PM

Hi. I am not so good with computers so I apologize for my lack of correct terminology. I have an old laptop (6 years Compaq Presario) and it went into safe mode, now I can't get it out. I'm running windows 97 or 98 (sad, I don't even know). I don't use my computer often, just to download digital photos and some word processing. I'm not connected to the Internet and haven't been with that computer in some years.

I was in the process of opening my photo software when the compute froze. I turned it off without properly exiting (it wouldn't let me), and when I restarted it was in safe mode.

I have already tried the f8 command while booting up. It lets me suggest "normal mode" from that screen, but then proceeds to start up in safe mode again. I have read that I may need to reinstall windows, so I thought I'd look around online for help before doing that. I was thinking of reinstalling the photo software to see if that fixes it?

Can anyone recommend any steps that I can try, or am I better off taking it into a store such as Comp USA and have them fix it?

Thanks in advance for any help!

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#2 bicycle bill

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Posted 28 July 2005 - 08:11 PM

Might look here.

http://support.microsoft.com/default.aspx?...kb;en-us;306615

#3 groovicus

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Posted 28 July 2005 - 08:13 PM

If it doesnt work, let us know. I hate to see you take it somwhere and get charged for a reformat, because that's about all they know how to do. Someone here should be able to help. :thumbsup:




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