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Connected to the internet, but browsers cannot load any webpages


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2 replies to this topic

#1 jnn2

jnn2

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  • 14 posts
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  • Local time:11:31 AM

Posted 07 October 2009 - 04:21 PM

I recently posted a topic earlier this week where I was helped by some members of the forum. However, the issue was unable to be resolved and I was told to post a HJT/DDS log. Here is the link to that topic:

http://www.bleepingcomputer.com/forums/t/262238/connected-to-the-internet-but-browsers-cant-load-any-webpages-help-please/

So my problem arose when my laptop was unable to load up any webpages, even though my laptop informed me that I was indeed connected to the internet. This happens on both firefox and internet explorer, and whether I am connected wirelessly or using an ethernet cord. However, I found that by booting my laptop into safe mode with networking, I was able to use both browsers fine. I have a Dell Inspiron 1420 on Windows Vista home basic 32-bit. Any help to solve this issue would be greatly appreciated!

Here is my DDS log:


DDS (Ver_09-09-29.01) - NTFSx86 NETWORK
Run by Jeff at 13:51:44.27 on Wed 10/07/2009
Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_15
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3581.2861 [GMT -7:00]

AV: Trend Micro Internet Security Pro *On-access scanning enabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\PlatformDependent\ProToolbarComm.exe
C:\Users\Jeff\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: TSToolbarBHO: {43c6d902-a1c5-45c9-91f6-fd9e90337e18} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: RoboForm: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Trend Micro Toolbar: {ccac5586-44d7-4c43-b64a-f042461a97d2} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe
mRun: [SPIRunE] Rundll32 SPIRunE.dll,RunDLLEntry
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Logitech Hardware Abstraction Layer] "c:\program files\common files\logitech\khalshared\KHALMNPR.EXE"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [NswUiTray] c:\program files\norton systemworks basic edition\NswUiTray.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
dRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
StartupFolder: c:\users\jeff\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\setpoint\SetPoint.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{7f0c4457-8e64-491b-8d7b-991504365d1e}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
uPolicies-explorer: NoViewOnDrive = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {5E638779-1818-4754-A595-EF1C63B87A56} - c:\program files\norton systemworks basic edition\norton cleanup\WCQuick.lnk
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/softwareupdate/su2/ocx/15035/CTPID.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
AppInit_DLLs: acaptuser32.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 relog_ap

================= FIREFOX ===================

FF - ProfilePath - c:\users\jeff\appdata\roaming\mozilla\firefox\profiles\3s4uwfjg.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.search.selectedEngine - Wikipedia (en)
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - component: c:\program files\siber systems\ai roboform\firefox\components\rfproxy_31.dll
FF - component: c:\program files\trend micro\trendsecure\tisprotoolbar\firefoxextension\components\FFTMUFEHelper.dll
FF - component: c:\program files\trend micro\trendsecure\tisprotoolbar\firefoxextension\components\FFToolbarComm.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npArtistScope42.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npArtistScopeDRM11.dll
FF - plugin: c:\users\jeff\appdata\roaming\mozilla\firefox\profiles\3s4uwfjg.default\extensions\battlefieldheroespatcher@ea.com\platform\winnt_x86-msvc\plugins\npBFHUpdater.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 autedfav;autedfav;c:\windows\system32\drivers\autedfav.sys [2008-1-20 38912]
R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\system32\drivers\tmlwf.sys [2008-8-14 145424]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-6-10 179712]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2009-5-28 4233728]
S2 AcronisOSSReinstallSvc;Acronis OS Selector Reinstall Service;c:\program files\common files\acronis\acronis disk director\oss_reinstall_svc.exe [2007-2-22 2217416]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-6-9 73728]
S2 CSHelper;CopySafe Helper Service;c:\windows\system32\CSHelper.exe [2009-8-5 266240]
S2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-5-2 161048]
S2 hasplms;HASP License Manager;c:\windows\system32\hasplms.exe -run --> c:\windows\system32\hasplms.exe -run [?]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2009-9-15 269648]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-10-3 1153368]
S2 Security Activity Dashboard Service;Security Activity Dashboard Service;c:\program files\trend micro\trendsecure\securityactivitydashboard\tmarsvc.exe [2009-7-29 181584]
S2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2008-8-14 50192]
S2 TmPfw;Trend Micro Personal Firewall;c:\program files\trend micro\internet security\TmPfw.exe [2009-7-29 497008]
S2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2009-7-29 36368]
S2 TmProxy;Trend Micro Proxy Service;c:\program files\trend micro\internet security\TmProxy.exe [2009-7-29 677128]
S2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\system32\drivers\tmwfp.sys [2008-8-14 256528]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-9-15 19160]
S3 OEM02Dev;Creative Camera OEM002 Driver;c:\windows\system32\drivers\OEM02Dev.sys [2008-6-10 235648]
S3 OEM02Vfx;Creative Camera OEM002 Video VFX Driver;c:\windows\system32\drivers\OEM02Vfx.sys [2008-6-10 7424]
S3 t3;SB Xtreme Audio Notebook (Vista);c:\windows\system32\drivers\t3.sys [2008-1-29 404480]

=============== Created Last 30 ================

2009-10-05 19:20 --d----- c:\programdata\SUPERAntiSpyware.com
2009-10-05 19:20 --d----- c:\progra~2\SUPERAntiSpyware.com
2009-10-05 19:19 --d----- c:\users\jeff\appdata\roaming\SUPERAntiSpyware.com
2009-10-05 19:19 --d----- c:\program files\SUPERAntiSpyware
2009-10-03 23:20 691 a------- c:\users\jeff\appdata\roaming\GetValue.vbs
2009-10-03 23:20 35 a------- c:\users\jeff\appdata\roaming\SetValue.bat
2009-10-03 23:01 --d----- c:\programdata\Spybot - Search & Destroy
2009-10-03 23:01 --d----- c:\program files\Spybot - Search & Destroy
2009-10-03 23:01 --d----- c:\progra~2\Spybot - Search & Destroy
2009-10-03 13:08 --d----- c:\program files\RegistryFix7
2009-10-03 12:37 --d----- c:\program files\RegistryFix8
2009-10-02 23:03 --d----- c:\program files\Cisco
2009-10-02 23:03 --d----- c:\program files\common files\Intel
2009-10-02 21:59 --d----- c:\users\jeff\DoctorWeb
2009-09-28 22:35 524,288 a--sh--- C:\ntuser.dat{f9aeea1e-a574-11de-97dc-001fe1dc00f0}.TMContainer00000000000000000002.regtrans-ms
2009-09-28 22:35 524,288 a--sh--- C:\ntuser.dat{f9aeea1e-a574-11de-97dc-001fe1dc00f0}.TMContainer00000000000000000001.regtrans-ms
2009-09-28 22:35 65,536 a--sh--- C:\ntuser.dat{f9aeea1e-a574-11de-97dc-001fe1dc00f0}.TM.blf
2009-09-28 22:35 5,120 a---h--- C:\ntuser.dat.LOG1
2009-09-28 22:35 0 a---h--- C:\ntuser.dat.LOG2
2009-09-28 22:35 262,144 a------- C:\ntuser.dat
2009-09-25 15:58 --d----- c:\program files\Siber Systems
2009-09-18 22:08 1,024 a------- c:\windows\system32\AutoPartNt.let
2009-09-18 22:08 1,392,304 a------- c:\windows\system32\AutoPartNt.exe
2009-09-16 21:55 --d----- c:\users\jeff\appdata\roaming\Symantec
2009-09-16 21:36 --d----- c:\programdata\NortonSystemWorks
2009-09-16 21:36 --d----- c:\progra~2\NortonSystemWorks
2009-09-16 21:36 --d----- c:\program files\Norton SystemWorks Basic Edition
2009-09-16 21:35 --d----- c:\programdata\Symantec
2009-09-16 21:35 --d----- c:\program files\Symantec
2009-09-16 21:35 --d----- c:\progra~2\Symantec
2009-09-15 22:14 --d----- c:\users\jeff\appdata\roaming\Malwarebytes
2009-09-15 22:14 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-09-15 22:14 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-15 22:14 --d----- c:\programdata\Malwarebytes
2009-09-15 22:14 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-15 22:14 --d----- c:\progra~2\Malwarebytes
2009-09-15 11:07 --d----- c:\windows\system32\Service
2009-09-15 07:53 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-09-15 07:53 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll

==================== Find3M ====================

2009-10-07 13:02 3,755 a------- c:\windows\bthservsdp.dat
2009-10-07 12:57 56,096 a------- c:\programdata\nvModes.dat
2009-10-07 12:57 56,096 a------- c:\progra~2\nvModes.dat
2009-10-03 23:54 3,784 a------- c:\windows\system32\tmp.reg
2009-10-02 23:04 143,360 a------- c:\windows\inf\infstrng.dat
2009-10-02 23:04 86,016 a------- c:\windows\inf\infpub.dat
2009-10-02 23:04 143,360 a------- c:\windows\inf\infstor.dat
2009-09-22 21:36 139,016 a------- c:\windows\system32\drivers\PnkBstrK.sys
2009-09-22 21:36 189,488 a------- c:\windows\system32\PnkBstrB.exe
2009-08-28 19:30 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-28 19:30 458,752 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-28 19:30 2,159,616 a------- c:\windows\apppatch\AcGenral.dll
2009-08-28 19:30 542,720 a------- c:\windows\apppatch\AcLayers.dll
2009-08-14 09:27 904,776 a------- c:\windows\system32\drivers\tcpip.sys
2009-08-14 08:53 17,920 a------- c:\windows\system32\netevent.dll
2009-08-14 06:49 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-08-14 06:49 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-08-14 06:49 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-08-14 06:49 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-08-14 06:49 19,968 a------- c:\windows\system32\ARP.EXE
2009-08-14 06:49 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-08-14 06:49 10,240 a------- c:\windows\system32\finger.exe
2009-08-14 06:48 30,720 a------- c:\windows\system32\drivers\tcpipreg.sys
2009-08-14 06:48 105,984 a------- c:\windows\system32\netiohlp.dll
2009-08-05 20:16 266,240 a------- c:\windows\system32\CSHelper.exe
2009-08-05 20:16 225,280 a------- c:\windows\system32\CSInstru.DLL
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-07-21 14:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-21 14:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-21 14:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-21 13:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-07-17 06:54 71,680 a------- c:\windows\system32\atl.dll
2009-07-15 17:12 139,152 a------- c:\users\jeff\appdata\roaming\PnkBstrK.sys
2009-07-15 17:11 794,408 a------- c:\windows\system32\pbsvc.exe
2009-07-15 17:11 75,064 a------- c:\windows\system32\PnkBstrA.exe
2009-07-15 05:40 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-07-15 05:39 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-07-15 05:39 4,096 a------- c:\windows\system32\dxmasf.dll
2009-07-15 05:39 7,680 a------- c:\windows\system32\spwmp.dll
2009-07-11 12:01 513,536 a------- c:\windows\system32\wlansvc.dll
2009-07-11 12:01 302,592 a------- c:\windows\system32\wlansec.dll
2009-07-11 12:01 293,376 a------- c:\windows\system32\wlanmsm.dll
2009-07-11 12:01 65,024 a------- c:\windows\system32\wlanapi.dll
2009-07-11 10:03 127,488 a------- c:\windows\system32\L2SecHC.dll
2009-06-24 04:49 665,600 a------- c:\windows\inf\drvindex.dat
2008-09-07 16:38 27,240 a------- c:\users\jeff\appdata\roaming\nvModes.dat
2008-06-18 11:20 2,725,048 a------- c:\program files\FLV PlayerFCSetup.exe
2008-06-18 11:20 7,710,016 a------- c:\program files\FLV PlayerRCATSetup.exe
2008-06-18 11:16 411,248 a------- c:\program files\FLV PlayerRCSetup.exe
2008-06-15 18:37 0 a------- c:\users\jeff\appdata\roaming\wklnhst.dat
2008-01-20 19:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 13:52:15.50 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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  • Location:Romania
  • Local time:09:31 PM

Posted 24 October 2009 - 07:28 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
    Direct Download
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
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Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • RootRepeal log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 29 October 2009 - 08:40 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic-starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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