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slow internet explorer 8


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#1 CUZ

CUZ

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Posted 07 October 2009 - 01:52 PM

My IE has been running very slowly for a while. I have run AVG and several other virus, malware, adware, spyware programs but none have fixed the problem. I have attached the files per the preparation guide on this forum. Here is the DDS.txt file below. I really appreciate any help.

DDS (Ver_09-09-29.01) - NTFSx86
Run by HP_Administrator at 13:37:08.91 on Wed 10/07/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.237 [GMT -5:00]

AV: AVG Anti-Virus Network Edition *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
svchost.exe
C:\WINDOWS\arservice.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\cidaemon.exe
C:\OSASCS\progRM\VPRO5\vpro5.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\Acrobat.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
uWindow Title = Windows Internet Explorer provided by Yahoo!
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar3.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\webhelper.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar3.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [<NO NAME>]
mRun: [PCDrProfiler]
mRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exe
mRun: [PfuSsSct.exe] c:\program files\pfu\scansnap\PfuSsSct.exe /Station
mRun: [CardMinder] c:\program files\pfu\scansnap\cardminder v2.0\CardLauncher.exe
mRun: [Pdfquickview] c:\program files\pfu\scansnap\pdf thumbnail view\pdfquickview.exe
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\acrobat 7.0\distillr\Acrotray.exe"
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [Samsung PanelMgr] c:\windows\samsung\panelmgr\ssmmgr.exe /autorun
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [ALCMTR] ALCMTR.EXE
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-f400-ba7e-100000000002}\SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\scansn~1.lnk - c:\program files\pfu\scansnap\driver\PfuSsMon.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
Trusted Zone: adp.com\portal
Trusted Zone: apostasywatch.com\www
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30155.www3.hp.com/ediags/hpfix/aio/en/check/qdiagh.cab?326
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll,c:\progra~1\google\google~1\goec62~1.dll,c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = :\WINDOW

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2008-8-1 12552]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-8-1 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-8-1 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-8-1 108552]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-1-8 297752]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2004-8-9 14336]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
S3 Access Remote PC Service 4.12.2;Access Remote PC Service 4.12.2;c:\program files\access remote pc 4.12.2\rpcsetup.exe [2007-2-2 1839104]
S3 HPZs2k12;Storage Class Driver for IEEE-1284.4 (HPZ12);c:\windows\system32\drivers\hpzs2k12.sys --> c:\windows\system32\drivers\hpzs2k12.sys [?]

=============== Created Last 30 ================

2009-09-15 13:49 <DIR> --d----- c:\docume~1\hp_adm~1\applic~1\Malwarebytes
2009-09-15 13:49 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-15 13:49 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-09-15 13:49 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-15 13:49 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-09-14 07:44 600 a------- c:\windows\system32\drivers\kgpcpy.cfg
2009-09-11 10:38 <DIR> --dsh--- c:\documents and settings\hp_administrator\IECompatCache
2009-09-10 09:25 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-09-10 09:23 <DIR> --d----- c:\windows\system32\FxsTmp
2009-09-09 07:45 153,088 -------- c:\windows\system32\dllcache\triedit.dll

==================== Find3M ====================

2009-10-02 08:24 0 a------- c:\windows\system32\drivers\lvuvc.hs
2009-10-02 08:24 0 a------- c:\windows\system32\drivers\logiflt.iad
2009-08-06 19:24 327,896 a------- c:\windows\system32\dllcache\wucltui.dll
2009-08-06 19:24 209,632 a------- c:\windows\system32\dllcache\wuweb.dll
2009-08-06 19:24 53,472 a------- c:\windows\system32\dllcache\wuauclt.exe
2009-08-06 19:24 96,480 a------- c:\windows\system32\dllcache\cdm.dll
2009-08-06 19:23 575,704 a------- c:\windows\system32\dllcache\wuapi.dll
2009-08-06 19:23 1,929,952 a------- c:\windows\system32\dllcache\wuaueng.dll
2009-08-05 04:01 204,800 -------- c:\windows\system32\mswebdvd.dll
2009-08-05 04:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-07-31 10:01 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-07-19 18:48 11,067,392 -------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 08:18 5,937,152 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-17 14:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 14:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 23:43 10,841,088 a------- c:\windows\system32\dllcache\wmp.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-10 08:27 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2008-08-08 15:23 11,141,120 a------- c:\program files\Microsoft Money.mny
2008-08-06 14:22 2,334,749 a----r-- c:\program files\Microsoft Money Backup_2008-08-06_142246.mbf
2008-08-04 16:27 2,430,232 a----r-- c:\program files\Microsoft Money Backup_2008-08-04_162748.mbf
2008-08-04 10:44 2,505,132 a----r-- c:\program files\Microsoft Money Backup_2008-08-04_104437.mbf
2008-08-01 17:40 7,342,207 a----r-- c:\program files\Microsoft Money Backup 1.mbf
2008-08-01 17:35 7,276,655 a----r-- c:\program files\Microsoft Money Backup 0.mbf
2007-01-15 15:48 170 ac------ c:\docume~1\hp_adm~1\applic~1\wklnhst.dat
2006-12-15 17:17 22 a--sh--- c:\windows\sminst\HPCD.sys
2008-08-18 09:09 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081820080819\index.dat

============= FINISH: 13:37:28.10 ===============


Thank you,
Chris

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#2 CUZ

CUZ
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Posted 12 October 2009 - 11:24 AM

BUMP

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 24 October 2009 - 12:36 AM.


#3 Elise

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Posted 24 October 2009 - 07:24 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
    Direct Download
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • RootRepeal log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#4 CUZ

CUZ
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  • Members
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  • Local time:12:23 AM

Posted 26 October 2009 - 08:23 AM

Hello Elise,
Here is the updated information you need. I have attached the root repeal and attach file from DDS. Also below is the DDS file. Basically the only problem I am having is that my internet explorer runs very slow. New pages take quite a while to load rather than quickly doing so as earlier.

Thank you,
Chris

DDS (Ver_09-10-26.01) - NTFSx86
Run by HP_Administrator at 8:05:59.47 on Mon 10/26/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.310 [GMT -5:00]

AV: AVG Anti-Virus Network Edition *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
svchost.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\snmp.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\OSASCS\progRM\VPRO5\vpro5.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\Acrobat.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
uWindow Title = Windows Internet Explorer provided by Yahoo!
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar3.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\webhelper.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar3.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150595.exe -Update -1150595 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; DS_gamingharbor; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; desktopsmiley_1_1_14163994137778_12_934; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; yie8)" -"http://www.mousebreaker.com/games/bustasoccerball/playgame"
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [<NO NAME>]
mRun: [PCDrProfiler]
mRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exe
mRun: [PfuSsSct.exe] c:\program files\pfu\scansnap\PfuSsSct.exe /Station
mRun: [CardMinder] c:\program files\pfu\scansnap\cardminder v2.0\CardLauncher.exe
mRun: [Pdfquickview] c:\program files\pfu\scansnap\pdf thumbnail view\pdfquickview.exe
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\acrobat 7.0\distillr\Acrotray.exe"
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [Samsung PanelMgr] c:\windows\samsung\panelmgr\ssmmgr.exe /autorun
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [ALCMTR] ALCMTR.EXE
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-f400-ba7e-100000000002}\SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\scansn~1.lnk - c:\program files\pfu\scansnap\driver\PfuSsMon.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
Trusted Zone: adp.com\portal
Trusted Zone: apostasywatch.com\www
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30155.www3.hp.com/ediags/hpfix/aio/en/check/qdiagh.cab?326
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll,c:\progra~1\google\google~1\goec62~1.dll,c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = :\WINDOW
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2008-8-1 12552]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-8-1 335240]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-8-1 108552]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-1-8 297752]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2004-8-9 14336]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
S3 Access Remote PC Service 4.12.2;Access Remote PC Service 4.12.2;c:\program files\access remote pc 4.12.2\rpcsetup.exe [2007-2-2 1839104]
S3 HPZs2k12;Storage Class Driver for IEEE-1284.4 (HPZ12);c:\windows\system32\drivers\hpzs2k12.sys --> c:\windows\system32\drivers\hpzs2k12.sys [?]

=============== Created Last 30 ================

2009-10-15 16:58:35 0 d-----w- C:\Cache

==================== Find3M ====================

2009-10-20 14:41:54 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2009-10-20 14:41:52 0 ----a-w- c:\windows\system32\drivers\logiflt.iad
2009-09-14 12:44:36 600 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:18:39 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2009-09-10 19:54:06 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-10 19:53:50 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-04 21:03:36 58880 ------w- c:\windows\system32\dllcache\msasn1.dll
2009-08-28 10:35:52 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-08-26 08:00:21 247326 ------w- c:\windows\system32\strmdll.dll
2009-08-26 08:00:21 247326 ------w- c:\windows\system32\dllcache\strmdll.dll
2009-08-12 12:33:50 153759 ----a-w- c:\windows\fonts\AdobeFnt08.lst
2009-08-07 00:24:18 327896 ----a-w- c:\windows\system32\dllcache\wucltui.dll
2009-08-07 00:24:18 209632 ----a-w- c:\windows\system32\dllcache\wuweb.dll
2009-08-07 00:24:10 35552 ----a-w- c:\windows\system32\dllcache\wups.dll
2009-08-07 00:24:06 53472 ----a-w- c:\windows\system32\dllcache\wuauclt.exe
2009-08-07 00:24:04 96480 ----a-w- c:\windows\system32\dllcache\cdm.dll
2009-08-07 00:23:54 575704 ----a-w- c:\windows\system32\dllcache\wuapi.dll
2009-08-07 00:23:46 274288 ----a-w- c:\windows\system32\mucltui.dll
2009-08-07 00:23:46 215920 ----a-w- c:\windows\system32\muweb.dll
2009-08-07 00:23:46 1929952 ----a-w- c:\windows\system32\dllcache\wuaueng.dll
2009-08-05 09:01:48 204800 ------w- c:\windows\system32\mswebdvd.dll
2009-08-05 09:01:48 204800 ------w- c:\windows\system32\dllcache\mswebdvd.dll
2009-08-05 01:44:46 2189184 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-08-05 01:44:46 2189184 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2009-08-05 00:52:22 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-04 15:13:08 2145280 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-08-04 14:20:09 2023936 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2009-08-04 14:20:08 2066048 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-08-04 14:20:08 2066048 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-07-31 15:01:07 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2008-08-08 20:23:13 11141120 ----a-w- c:\program files\Microsoft Money.mny
2008-08-06 19:22:54 2334749 ----a-r- c:\program files\Microsoft Money Backup_2008-08-06_142246.mbf
2008-08-04 21:27:57 2430232 ----a-r- c:\program files\Microsoft Money Backup_2008-08-04_162748.mbf
2008-08-04 15:44:46 2505132 ----a-r- c:\program files\Microsoft Money Backup_2008-08-04_104437.mbf
2008-08-01 22:40:58 7342207 ----a-r- c:\program files\Microsoft Money Backup 1.mbf
2008-08-01 22:35:17 7276655 ----a-r- c:\program files\Microsoft Money Backup 0.mbf
2006-12-15 22:17:14 22 --sha-w- c:\windows\sminst\HPCD.sys
2009-07-21 13:38:26 32768 --sha-w- c:\windows\system32\config\systemprofile\application data\microsoft\internet explorer\userdata\index.dat
2008-08-18 14:09:08 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081820080819\index.dat
2009-07-21 13:47:49 49152 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009072120090722\index.dat

============= FINISH: 8:06:43.44 ===============

Attached Files



#5 Elise

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Posted 26 October 2009 - 12:58 PM

Hello CUZ,

There is a newer version of AVG available. I recommend you to upgrade to AVG9

UNINSTALL PROGRAMS
--------------------------------
Go to Start > Control Panel > Add or Remove Programs.

Remove the following programs, if they are present.
  • Viewpoint Media Player
If you are unsure of how to use Add or Remove Programs, then please see this tutorial:
How To Remove An Installed Program From Your Computer


COMBOFIX
---------------
Please download ComboFix from one of these locations:Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


In your next reply, please include the following:
  • Combofix.txt

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#6 CUZ

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Posted 26 October 2009 - 02:34 PM

Elise,
I have attached the Combofix log and removed the viewpoint media player.
Thanks,
Chris

Attached Files



#7 Elise

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Posted 26 October 2009 - 03:16 PM

Hello CUZ,

CF-SCRIPT
-------------
We need to execute a CF-script.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:
DDS::
Trusted Zone: adp.com\portal
Trusted Zone: apostasywatch.com\www
Save this as CFScript.txt, in the same location as ComboFix.exe

Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please launch MBAM and on the Update tab, click on Check for updates now
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


In your next reply, please include the following:
  • Combofix.txt
  • MBAM log

Edited by elise025, 26 October 2009 - 03:17 PM.
typo

regards, Elise


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#8 CUZ

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Posted 26 October 2009 - 04:49 PM

Elise,
Here is the combofix log attached and below is the malware log.
Thanks,
Chris



Malwarebytes' Anti-Malware 1.41
Database version: 3037
Windows 5.1.2600 Service Pack 3

10/26/2009 4:41:40 PM
mbam-log-2009-10-26 (16-41-40).txt

Scan type: Full Scan (C:\|D:\|G:\|H:\|I:\|J:\|K:\|L:\|S:\|)
Objects scanned: 162788
Time elapsed: 50 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1198\A0088787.exe (Adware.DoubleD) -> Quarantined and deleted successfully.

Attached Files



#9 Elise

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Posted 27 October 2009 - 02:22 AM

Hello CUZ,

UPDATE JAVA
------------------
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 16.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u15-windows-i586.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
In your next reply, please include the following:
  • ESET online scan results
  • A new DDS log
  • A description of remaining problems.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#10 CUZ

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Posted 27 October 2009 - 09:40 AM

The problem is still a slow internet. I have attached the files you needed.
Thanks,
Chris

Attached Files



#11 Elise

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Posted 27 October 2009 - 10:28 AM

Hello CUZ,

ESET cleaned out the last remains of DoubleD adware, which might have caused you problems. DDS is clean and looks good. The only thing you are missing right now is a firewall. Unless you are behind a hardware router, I recommend you to do the following.

INSTALL FIREWALL
--------------------------
Install and use a firewall with outbound protection
While the firewall built into Windows XP is adequate to protect you from incoming attacks, it will not be much help in alerting you to programs already on your PC attempting to connect to remote servers
I therefore strongly recommend that you install one of the following free firewalls: Outpost Firewall Free, Sygate Personal Firewall Free or Zonealarm
See Bleepingcomputer's excellent tutorial to help using and understanding a firewall here

Note: You should only have one firewall installed at a time. Having more than one firewall program installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.


As for the slow internet, can you please explain what is slow? The internet connection or the browser you are using? If it is your internet connection, can you please tell me what speed it should be?
If the problem is your browser, you can try to use another one like FireFox or Google Chrome (which is personal my favourite).

Let me know how everything is running now.

regards, Elise


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#12 CUZ

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Posted 27 October 2009 - 10:39 AM

It is just the browsing speed. I tried Firefox and it ran just as slow as IE. This all began when I opened a spam email by mistake and I am guessing that some type of worm, virus, etc got in and I haven't been able to find anything to get it back to a normal speed while browsing. AVG has a firewall that we have turned off on our server because it doesn't allow our programs throughout the network to work properly. The browsing seems to be a little better now, but still on the slow side.

#13 Elise

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Posted 27 October 2009 - 11:38 AM

Hi CUZ

Since this appears to be a work computer, I really can't say a lot more than that it is clean as far as I can see. You should ask your System Administrator to look into this problem, since he is paid to do so.

Also, being on a network without a firewall just asks for infecting your other computers on the network as well, which can cause slow internet and all kind of other trouble. I recommend you to have someone look into this and have the computers on your networked scanned for malware.

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
  • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
  • Delete DDS and RootRepeal
Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.
Some more links you might find of interest:
Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


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#14 CUZ

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Posted 27 October 2009 - 11:56 AM

Thanks for the help Elsie. I'll check out the links.
Chris

#15 Elise

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Posted 27 October 2009 - 12:12 PM

Since this issue seems to be resolved, this topic will now be closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


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