Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Security Tool pop-ups-can't open malwarebytes


  • Please log in to reply
16 replies to this topic

#1 djn2466

djn2466

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 01:21 PM

Hello. This morning I restarted my comp and got a completely blank (aside from taskbar) desktop. I'm getting unending pop-ups now and it's called Security Tool. I'm not very good with computers and I apologize if I sound stupid but I can't seem to fix it. Please help!

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:49 AM

Posted 07 October 2009 - 01:33 PM

Hello and welcome. I am moving this to the Am I Infected forum from XP.
Please start with the instructions here Remove Security Tool and SecurityTool (Uninstall Guide)
and post the scan log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 djn2466

djn2466
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 01:50 PM

Hi. followed the instructions, and I still can't get malware bytes to open/install. =(

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:49 AM

Posted 07 October 2009 - 02:08 PM

Let's try this

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 djn2466

djn2466
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 02:16 PM

Keep in mind that my desktop is completely blank right now. There's literally NO icons on it and I can't drag any onto it either.

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:49 AM

Posted 07 October 2009 - 02:22 PM

Ooops ,,I did see that just forgot.
Since you have a desktop without icons, first of all, do below

Open Task Manager (Ctrl + Alt + Del) and go to File >> New Task (Run...) >> type explorer.exe >> Enter


Then, do a search for your explorer.exe via your search function..

You may find the copy of explorer.exe via either of below locations..

C:\WINDOWS\ServicePackFiles\i386\explorer.exe
C:\WINDOWS\system32\dllcache\explorer.exe

Just choose either one of them and copy/paste it to C:\WINDOWS folder..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 djn2466

djn2466
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 02:26 PM

It won't let me ctrl alt delete, nor can i bring up the command prompt window... :thumbsup:

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:49 AM

Posted 07 October 2009 - 02:36 PM

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 djn2466

djn2466
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 02:41 PM

Well. I don't have the cd anymore. Am I screwed? im using firefox btw, and i just got the task manager and command prompt up O.o

Edited by djn2466, 07 October 2009 - 02:50 PM.


#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:49 AM

Posted 07 October 2009 - 02:49 PM

Not yet ,but close :thumbsup:
We need to use the VIPRE Rescue Program

Then Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 djn2466

djn2466
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 03:14 PM

Lol I can't start in safe mode. I get a blue error screen and then just freezes up. Complete system restore maybe? I really don't know :thumbsup:

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:49 AM

Posted 07 October 2009 - 03:41 PM

I wanted to restore back to an earlier date,even if we start all over with the infection. But hopefully we have a PC to work with. Otherwise You'll need to do a format and reinstall.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 djn2466

djn2466
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 03:51 PM

Yea was able to get to system restore before but now it won't open either. =/

#14 djn2466

djn2466
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:12:49 AM

Posted 07 October 2009 - 08:12 PM

Just updating: I finally got this off my comp by some of the things some members said to do. CTRL+ALT+DELETE as fast as you can when booting up, it's a several digit "6546543546.exe" file and close it. You should be able to now open your anti-virus software and get it since it's not running. I didn't have to use safe mode but i did use Rootrep and VIPRERescue5434.exe



Thanks for the help guys/girls/other I was at wit's end and my comp almost went off my balcony and into the parking lot of my apartment. =)

#15 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:49 AM

Posted 07 October 2009 - 09:49 PM

So how is it running now. How did you remove that file?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users