Hello, I am new here and I'd like to thank anyone willing to help..
My friend recently came down with a case of spy sherriff, so I went over to help her. I used the instructions from How to remove Spy Sherriff
i think the problem might have started from this part :
13. Make sure you are disconnected from the Internet and that all programs and windows are closed. Run HijackThis and press the Scan button. Place a check next to the following items, if found, and click FIX CHECKED
My friend has some weird internet, and I was unable to because she was not administrator [even though she was] so i did it without disconnecting. :\ after that i did the rest of the instructions. All was well, spy sherriff was gone... but then the windows xp style for windows and buttons was gone.. I read on another forum someone had this problem..
and the real problem:
explorer restarted, and 30 seconds later we got the blue screen..
STOP C000021a (fatal system error)
The Windows logon process system process terminated unexpectedly with a status of 0x00000103 ( 0x00000000 0x00000000)
The system has been shutdown
So winlogon is the problem im thinking. The thing is that explorer refreshes and we get the blue screen, every time we turn the computer on.
When in safe mode it didnt though, and when i tried last known configuration it waited about 9 minutes before it happened again. I went to Microsoft's How to troubleshoot a "STOP 0xC000021A" error
site and used Dr. Watson.. but the thing is.. How do you use it? I run the program and it comes up with two "problems" with files that dont exist [they might be hidden?]
I copied down the "view" thing for both of them, but was unable to get the dump files. My friend has a lot of files she doesnt want to lose, and i feel really bad because i started all this. Sorry it's so long. Can anyone help??
Thanks for any help, I appreciate it; Kitty.